Organizations operating in the intensive knowledge-based sector seek efficient management approaches and sustainable development practices to perform efficiently in the dynamic business environment. Knowledge management practice and organizational learning are significant factors in order to achieve sustainable organizational performance in a rapidly changing business environment. Based on the scientific literature analysis, there is still a lack of evidence related to the mediating role of the whole knowledge management cycle, including the five knowledge management processes (knowledge acquisition, creation, storage, sharing, and application) in the relationship between organizational learning and sustainable organizational performance for organizations operating in intensive knowledge-based sectors. This study aimed to examine the impact of the whole knowledge management cycle on the relationship between organizational learning and sustainable organizational performance in intensive knowledge-based sectors, specifically the audit and consulting companies in the Middle East region. Systematic scientific literature analysis, expert evaluation (structured questionnaire), and structural equation modeling (SEM) technique were used to develop and verify the research model. Data was collected through a structured questionnaire distributed among auditing experts working in a knowledge-based sector—audit and consulting companies in the Middle East region. The research results supported the hypotheses stating that organizational learning positively affects knowledge acquisition, storage, sharing, application processes, and sustainable organizational performance. However, the results verified that organizational learning has an insignificant impact on the Middle Eastern audit and consulting companies’ knowledge creation process.

Until now, many different multiple criteria decision-making methods have been proposed for the facilitation of different business problems such as entrepreneurial. In this article, a new approach for selecting the most acceptable alternative is considered, which is based on the integration of weighted sum and weighted product approaches. The basic idea of the newly proposed approach is partly based on the multiobjective optimization by ratio analysis plus the full multiplicative form method, but also includes some features of the weighted aggregated sum product assessment and combined compromise solution methods. The proposed method is tested by using two illustrative examples that are related to the contractor and industrial robot selection. Additionally, to test its reliability, the obtained results are compared with the ones gained by using the multiple-criteria decision-making methods of the first and second generations. The proposed method predicts the application of a much simpler normalization procedure, involves four utility measures for defining the overall utility of alternatives, and enables a much easier ranking of them. The final conclusion is that the simple weighted sum product method is easy to use and contributes to the increasing of the reliability of decisions that are made. Therefore, the proposal uses a much simpler normalization procedure, i.e., four utility measures for determining the overall utility of alternatives, and allows a much easier ranking of alternatives.

The development and use of information and communications technology (ICT) are growing at a rapid speed across the world. ICT has been the cause for new types of work arrangements, such as virtual organizations, virtual teams, teleworking, etc. Virtual teams provide organizations with competitive advantage by enabling them to hire talented people across the world and eliminating the need for physical availability in the office. However, one major issue hindering the productivity of the virtual team is knowledge sharing. The lack of proper knowledge sharing between team members may cause organizations to fail with regards to the implementation of successful strategies. The research into understanding knowledge sharing in virtual teams (VT) in the Middle East is lacking. While such studies have been done in the United States and Europe, the Middle East has been overlooked. In this study, the authors assume that there are some specific behavioral aspects of VT in the Middle East that create the need for specific scientific solutions. Accordingly, this study was conducted in the Middle East in order to gain scientific knowledge on the region’s specificity. The objective of this article is to create a model for the evaluation of the effect on knowledge sharing in virtual teams in the Middle East. For analysis, the selection of companies includes United Arab Emirates (UAE)-based companies in the IT industry whose businesses engage in VT. The results show that the following factors have a direct effect on knowledge sharing in VT: Culture, motivation, conflict, ICT, trust, and leadership. Conversely, the results do not demonstrate that language has any impact on knowledge sharing. The methodology used is as follows: Literature review, survey methods, and structural equation modeling.

This article analyses customer satisfaction with logistics services; however, considerable attention is paid specifically on their quality. This activity is part of service industry, whose main feature is that the origin of a service is caused by consumer demand and its recognition – by customer satisfaction.Customer satisfaction is very important for logistics companies seeking competitive advantage, because they realize that if they do not satisfy the expectations of customers, their place will be taken by other companies whose activities will be more concentrated on customer expectations. Therefore, logistics companies must ensure every customer service related aspect, no matter what it includes: acceptance of orders, their execution or the solution of problems. A client of a logistics company must be sure that the chosen company understands his needs. Considering this, the article presents the results of the research related to customer satisfaction with logistic services and their quality

People have become more conscientious about the environment in recent years. Increasing environmental awareness drives customers to be more selective about environmentally friendly products and forces governments to adopt environmentally friendly policies. As a result, competition in the market becomes more challenging. Thus, companies cannot remain indifferent to adopting environmentally friendly strategies to be sustainable. In this regard, this study investigates the effect of green innovation on firm performance. We also examined whether the environmental uncertainty moderates the investigated effect. For this purpose, first, data were collected from the first 1000 exporting firms declared in 2019 by the Turkey Exporters Assembly using a survey method. Secondly, factor analyses and regression analyses were performed with the data set obtained from 136 companies. As a result of the analysis, it was determined that green innovation increases both environmental performance and economic performance. It also was found that green innovation positively affects firm performance, but environmental uncertainty reduces this effect. According to these results, it was offered that firms should increase their green innovation activities to achieve better outputs and seek ways to reduce environmental uncertainty to keep these outputs at the maximum level. Finally, the research includes some considerations on the positive implications and potential of green innovation in an open-innovation context.

Information and communications technologies promote change in the service sector, and the banking sector is not an exception. Finding what factors impact consumer satisfaction with service and lead to loyalty is invariably important for business. However, it is important to begin with evaluating the aspects that are specific to the market and service. The purpose of this study was to investigate the factors affecting customer loyalty in Mobile Banking. Following the model designed by the researchers, consideration was given to mediator variables of satisfaction, trust, and customer service to examine how factors such as perceived risk, relative advantages, and usability affect customer loyalty. In this study, customers of an Iranian bank (Shahr Bank) based in the city of Tehran constituted the statistical population. The descriptive survey method was used on a sample that was selected through a cluster-convenience method and included 411 Shahr Bank's customers resident in the east, west, north, south, and centre of the city of Tehran. Structural Equation Modelling (SEM) test and the LISREL 8.8 software were used to analyse the data and to determine what role each factor plays on loyalty. The results showed that such factors as relative advantages, satisfaction, and trust have the most significant impact on customer loyalty. However, the effect of usability on customer service was not confirmed. Furthermore, it was identified that perceived risk has a negative impact on loyalty.