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Background The global health emergency generated by the COVID-19 pandemic is posing an unprecedented challenge to health care workers, who are facing heavy workloads under psychologically difficult situations. Mental mobile Health (mHealth) interventions are now being widely deployed due to their attractive implementation features, despite the lack of evidence about their efficacy in this specific population and context. Objective The aim of this trial is to evaluate the effectiveness of a psychoeducational, mindfulness-based mHealth intervention to reduce mental health problems in health care workers during the COVID-19 pandemic. Methods We conducted a blinded, parallel-group, controlled trial in Spain. Health care workers providing face-to-face health care to patients with COVID-19 were randomly assigned (1:1) to receive the PsyCovidApp intervention (an app targeting emotional skills, healthy lifestyle behavior, burnout, and social support) or a control app (general recommendations about mental health care) for 2 weeks. The participants were blinded to their group allocation. Data were collected telephonically at baseline and after 2 weeks by trained health psychologists. The primary outcome was a composite of depression, anxiety, and stress (overall score on the Depression Anxiety Stress Scale-21 [DASS-21]). Secondary outcomes were insomnia (Insomnia Severity Index), burnout (Maslach Burnout Inventory Human Services Survey), posttraumatic stress (Davidson Trauma Scale), self-efficacy (General Self-Efficacy Scale), and DASS-21 individual scale scores. Differences between groups were analyzed using general linear modeling according to an intention-to-treat protocol. Additionally, we measured the usability of the PsyCovidApp (System Usability Scale). The outcome data collectors and trial statisticians were unaware of the treatment allocation. Results Between May 14 and July 25, 2020, 482 health care workers were recruited and randomly assigned to PsyCovidApp (n=248) or the control app (n=234). At 2 weeks, complete outcome data were available for 436/482 participants (90.5%). No significant differences were observed between the groups at 2 weeks in the primary outcome (standardized mean difference –0.04; 95% CI –0.11 to 0.04; P=.15) or in the other outcomes. In our prespecified subgroup analyses, we observed significant improvements among health care workers consuming psychotropic medications (n=79) in the primary outcome (–0.29; 95% CI –0.48 to –0.09; P=.004), and in posttraumatic stress, insomnia, anxiety, and stress. Similarly, among health care workers receiving psychotherapy (n=43), we observed improvements in the primary outcome (–0.25; 95% CI –0.49 to –0.02; P=.02), and in insomnia, anxiety, and stress. The mean usability score of PsyCovidApp was high (87.21/100, SD 12.65). After the trial, 208/221 participants in the intervention group (94.1%) asked to regain access to PsyCovidApp, indicating high acceptability. Conclusions In health care workers assisting patients with COVID-19 in Spain, PsyCovidApp, compared with a control app, reduced mental health problems at 2 weeks only among health care workers receiving psychotherapy or psychotropic medications. Trial Registration ClinicalTrials.gov NCT04393818; https://clinicaltrials.gov/ct2/show/NCT04393818.
Maria Antònia Fiol-DeRoque; Maria Jesús Serrano-Ripoll; Rafael Jiménez; Rocío Zamanillo-Campos; Aina María Yáñez-Juan; Miquel Bennasar-Veny; Alfonso Leiva; Elena Gervilla; M Esther García-Buades; Mauro García-Toro; Pablo Alonso-Coello; Guadalupe Pastor-Moreno; Isabel Ruiz-Pérez; Carolina Sitges; Javier García-Campayo; Joan Llobera-Cánaves; Ignacio Ricci-Cabello. A Mobile Phone–Based Intervention to Reduce Mental Health Problems in Health Care Workers During the COVID-19 Pandemic (PsyCovidApp): Randomized Controlled Trial. JMIR mHealth and uHealth 2021, 9, e27039 .
AMA StyleMaria Antònia Fiol-DeRoque, Maria Jesús Serrano-Ripoll, Rafael Jiménez, Rocío Zamanillo-Campos, Aina María Yáñez-Juan, Miquel Bennasar-Veny, Alfonso Leiva, Elena Gervilla, M Esther García-Buades, Mauro García-Toro, Pablo Alonso-Coello, Guadalupe Pastor-Moreno, Isabel Ruiz-Pérez, Carolina Sitges, Javier García-Campayo, Joan Llobera-Cánaves, Ignacio Ricci-Cabello. A Mobile Phone–Based Intervention to Reduce Mental Health Problems in Health Care Workers During the COVID-19 Pandemic (PsyCovidApp): Randomized Controlled Trial. JMIR mHealth and uHealth. 2021; 9 (5):e27039.
Chicago/Turabian StyleMaria Antònia Fiol-DeRoque; Maria Jesús Serrano-Ripoll; Rafael Jiménez; Rocío Zamanillo-Campos; Aina María Yáñez-Juan; Miquel Bennasar-Veny; Alfonso Leiva; Elena Gervilla; M Esther García-Buades; Mauro García-Toro; Pablo Alonso-Coello; Guadalupe Pastor-Moreno; Isabel Ruiz-Pérez; Carolina Sitges; Javier García-Campayo; Joan Llobera-Cánaves; Ignacio Ricci-Cabello. 2021. "A Mobile Phone–Based Intervention to Reduce Mental Health Problems in Health Care Workers During the COVID-19 Pandemic (PsyCovidApp): Randomized Controlled Trial." JMIR mHealth and uHealth 9, no. 5: e27039.
Emotion work, or the requirement to display certain emotions at the workplace, has been predominantly studied from an individual perspective. However, many services are commonly provided by work-units and teams and, therefore, studying ‘unit emotion work’ and its effects on customers is of research and practical interest. ‘Unit emotion work’ refers to shared perceptions developed by unit members regarding their emotional job requirements. In this article, we first empirically test whether emotion work can be considered as a unit shared property in the hospitality industry. Second, we investigate the multilevel effects of ‘unit emotion work’ on customer satisfaction and loyalty. Survey data were collected from employees of 117 work units and 1069 customers in Spain. We found evidence for shared perceptions of ‘unit emotion work’ in three dimensions (the requirement to display positive emotions, sensitivity requirements towards customers’ emotions, and emotion-rule dissonance). Multilevel analyses showed a significant positive effect of sensitivity requirements on customer loyalty, a significant negative effect of emotion-rule dissonance on customer satisfaction, and a non-significant relationship between requirement of positive emotions and customer outcomes. Our findings provide the first empirical evidence for ‘unit emotion work’ and its impact on customer outcomes in the hospitality industry.
Silvia Ortiz-Bonnin; M. Esther García-Buades; Amparo Caballer; Dieter Zapf. Linking ‘unit emotion work’ to customer satisfaction and loyalty: A multilevel study in the hospitality industry. Current Psychology 2021, 1 -14.
AMA StyleSilvia Ortiz-Bonnin, M. Esther García-Buades, Amparo Caballer, Dieter Zapf. Linking ‘unit emotion work’ to customer satisfaction and loyalty: A multilevel study in the hospitality industry. Current Psychology. 2021; ():1-14.
Chicago/Turabian StyleSilvia Ortiz-Bonnin; M. Esther García-Buades; Amparo Caballer; Dieter Zapf. 2021. "Linking ‘unit emotion work’ to customer satisfaction and loyalty: A multilevel study in the hospitality industry." Current Psychology , no. : 1-14.
Aim To evaluate the impact of a psychoeducational, mobile health intervention based on cognitive behavioural therapy and mindfulness‐based approaches on the mental health of healthcare workers at the frontline against COVID‐19 in Spain. Design We will carry out a two‐week, individually randomized, parallel group, controlled trial. Participants will be individually randomized to receive the PsyCovidApp intervention or control App intervention. Methods The PsyCovidApp intervention will include five modules: emotional skills, lifestyle behaviour, work stress and burnout, social support, and practical tools. Healthcare workers having attended patients with COVID‐19 will be randomized to receive the PsyCovidApp intervention (intervention group) or a control App intervention (control group). A total of 440 healthcare workers will be necessary to assure statistical power. Measures will be collected telephonically by a team of psychologists at baseline and immediately after the 2 weeks intervention period. Measures will include stress, depression and anxiety (DASS‐21 questionnaire—primary endpoint), insomnia (ISI), burnout (MBI‐HSS), post‐traumatic stress disorder (DTS), and self‐efficacy (GSE). The study was funded in May 2020, and was ethically approved in June 2020. Trial participants, outcome assessors and data analysts will be blinded to group allocation. Discussion Despite the increasing use of mobile health interventions to deliver mental health care, this area of research is still on its infancy. This study will help increase the scientific evidence about the effectiveness of this type of intervention on this specific population and context. Impact Despite the lack of solid evidence about their effectiveness, mobile‐based health interventions are already being widely implemented because of their low cost and high scalability. The findings from this study will help health services and organizations to make informed decisions in relation to the development and implementation of this type of interventions, allowing them pondering not only their attractive implementability features, but also empirical data about its benefits. Clinical trial registration NCT04393818 (ClinicalTrials.gov identifier). Approved funding May 2020.
Maria J. Serrano‐Ripoll; Ignacio Ricci‐Cabello; Rafael Jiménez; Rocío Zamanillo‐Campos; Aina M. Yañez‐Juan; Miquel Bennasar‐Veny; Carolina Sitges; Elena Gervilla; Alfonso Leiva; Javier García‐Campayo; M. Esther García‐Buades; Mauro García‐Toro; Guadalupe Pastor‐Moreno; Isabel Ruiz‐Perez; Pablo Alonso‐Coello; Joan Llobera; Maria A. Fiol‐Deroque. Effect of a mobile‐based intervention on mental health in frontline healthcare workers against COVID‐19: Protocol for a randomized controlled trial. Journal of Advanced Nursing 2021, 77, 2898 -2907.
AMA StyleMaria J. Serrano‐Ripoll, Ignacio Ricci‐Cabello, Rafael Jiménez, Rocío Zamanillo‐Campos, Aina M. Yañez‐Juan, Miquel Bennasar‐Veny, Carolina Sitges, Elena Gervilla, Alfonso Leiva, Javier García‐Campayo, M. Esther García‐Buades, Mauro García‐Toro, Guadalupe Pastor‐Moreno, Isabel Ruiz‐Perez, Pablo Alonso‐Coello, Joan Llobera, Maria A. Fiol‐Deroque. Effect of a mobile‐based intervention on mental health in frontline healthcare workers against COVID‐19: Protocol for a randomized controlled trial. Journal of Advanced Nursing. 2021; 77 (6):2898-2907.
Chicago/Turabian StyleMaria J. Serrano‐Ripoll; Ignacio Ricci‐Cabello; Rafael Jiménez; Rocío Zamanillo‐Campos; Aina M. Yañez‐Juan; Miquel Bennasar‐Veny; Carolina Sitges; Elena Gervilla; Alfonso Leiva; Javier García‐Campayo; M. Esther García‐Buades; Mauro García‐Toro; Guadalupe Pastor‐Moreno; Isabel Ruiz‐Perez; Pablo Alonso‐Coello; Joan Llobera; Maria A. Fiol‐Deroque. 2021. "Effect of a mobile‐based intervention on mental health in frontline healthcare workers against COVID‐19: Protocol for a randomized controlled trial." Journal of Advanced Nursing 77, no. 6: 2898-2907.
BACKGROUND The global health emergency generated by the COVID-19 pandemic is posing an unprecedented challenge to health care workers, who are facing heavy workloads under psychologically difficult situations. Mental mobile Health (mHealth) interventions are now being widely deployed due to their attractive implementation features, despite the lack of evidence about their efficacy in this specific population and context. OBJECTIVE The aim of this trial is to evaluate the effectiveness of a psychoeducational, mindfulness-based mHealth intervention to reduce mental health problems in health care workers during the COVID-19 pandemic. METHODS We conducted a blinded, parallel-group, controlled trial in Spain. Health care workers providing face-to-face health care to patients with COVID-19 were randomly assigned (1:1) to receive the PsyCovidApp intervention (an app targeting emotional skills, healthy lifestyle behavior, burnout, and social support) or a control app (general recommendations about mental health care) for 2 weeks. The participants were blinded to their group allocation. Data were collected telephonically at baseline and after 2 weeks by trained health psychologists. The primary outcome was a composite of depression, anxiety, and stress (overall score on the Depression Anxiety Stress Scale-21 [DASS-21]). Secondary outcomes were insomnia (Insomnia Severity Index), burnout (Maslach Burnout Inventory Human Services Survey), posttraumatic stress (Davidson Trauma Scale), self-efficacy (General Self-Efficacy Scale), and DASS-21 individual scale scores. Differences between groups were analyzed using general linear modeling according to an intention-to-treat protocol. Additionally, we measured the usability of the PsyCovidApp (System Usability Scale). The outcome data collectors and trial statisticians were unaware of the treatment allocation. RESULTS Between May 14 and July 25, 2020, 482 health care workers were recruited and randomly assigned to PsyCovidApp (n=248) or the control app (n=234). At 2 weeks, complete outcome data were available for 436/482 participants (90.5%). No significant differences were observed between the groups at 2 weeks in the primary outcome (standardized mean difference –0.04; 95% CI –0.11 to 0.04; P=.15) or in the other outcomes. In our prespecified subgroup analyses, we observed significant improvements among health care workers consuming psychotropic medications (n=79) in the primary outcome (–0.29; 95% CI –0.48 to –0.09; P=.004), and in posttraumatic stress, insomnia, anxiety, and stress. Similarly, among health care workers receiving psychotherapy (n=43), we observed improvements in the primary outcome (–0.25; 95% CI –0.49 to –0.02; P=.02), and in insomnia, anxiety, and stress. The mean usability score of PsyCovidApp was high (87.21/100, SD 12.65). After the trial, 208/221 participants in the intervention group (94.1%) asked to regain access to PsyCovidApp, indicating high acceptability. CONCLUSIONS In health care workers assisting patients with COVID-19 in Spain, PsyCovidApp, compared with a control app, reduced mental health problems at 2 weeks only among health care workers receiving psychotherapy or psychotropic medications. CLINICALTRIAL ClinicalTrials.gov NCT04393818; https://clinicaltrials.gov/ct2/show/NCT04393818.
Maria Antònia Fiol-DeRoque; Maria Jesús Serrano-Ripoll; Rafael Jiménez; Rocío Zamanillo-Campos; Aina María Yáñez-Juan; Miquel Bennasar-Veny; Alfonso Leiva; Elena Gervilla; M Esther García-Buades; Mauro García-Toro; Pablo Alonso-Coello; Guadalupe Pastor-Moreno; Isabel Ruiz-Pérez; Carolina Sitges; Javier García-Campayo; Joan Llobera-Cánaves; Ignacio Ricci-Cabello. A Mobile Phone–Based Intervention to Reduce Mental Health Problems in Health Care Workers During the COVID-19 Pandemic (PsyCovidApp): Randomized Controlled Trial (Preprint). 2021, 1 .
AMA StyleMaria Antònia Fiol-DeRoque, Maria Jesús Serrano-Ripoll, Rafael Jiménez, Rocío Zamanillo-Campos, Aina María Yáñez-Juan, Miquel Bennasar-Veny, Alfonso Leiva, Elena Gervilla, M Esther García-Buades, Mauro García-Toro, Pablo Alonso-Coello, Guadalupe Pastor-Moreno, Isabel Ruiz-Pérez, Carolina Sitges, Javier García-Campayo, Joan Llobera-Cánaves, Ignacio Ricci-Cabello. A Mobile Phone–Based Intervention to Reduce Mental Health Problems in Health Care Workers During the COVID-19 Pandemic (PsyCovidApp): Randomized Controlled Trial (Preprint). . 2021; ():1.
Chicago/Turabian StyleMaria Antònia Fiol-DeRoque; Maria Jesús Serrano-Ripoll; Rafael Jiménez; Rocío Zamanillo-Campos; Aina María Yáñez-Juan; Miquel Bennasar-Veny; Alfonso Leiva; Elena Gervilla; M Esther García-Buades; Mauro García-Toro; Pablo Alonso-Coello; Guadalupe Pastor-Moreno; Isabel Ruiz-Pérez; Carolina Sitges; Javier García-Campayo; Joan Llobera-Cánaves; Ignacio Ricci-Cabello. 2021. "A Mobile Phone–Based Intervention to Reduce Mental Health Problems in Health Care Workers During the COVID-19 Pandemic (PsyCovidApp): Randomized Controlled Trial (Preprint)." , no. : 1.
Tourism is the main economic sector in the Balearic Islands (Spain) and hotel housekeepers (HHs) are a large occupational group, in which stress is becoming a major issue. This study aims at exploring in-depth factors perceived as stressors by HHs and key-informants, and their effects on work-life balance (WLB). A qualitative design with phenomenological approach was used, conducting six focus groups with 34 HHs and 10 individual interviews with key-informants. Results were analyzed adopting the job demands-resources model and a gender perspective. High demands, e.g work overload, time pressure, physical burden…, lack of enough resources and little control, derived from role conflict, unexpected events…, were the most important factors explaining HHs’ stress. Additionally, this imbalance was perceived as leading to health problems, mainly musculoskeletal disorders. Working schedule was mentioned as a facilitator to WLB, whereas an imbalance between job demands and resources led to work-home conflict, preventing them from enjoying leisure time. Multiple roles at work and at home increased their stress. HHs experienced their job as invisible and unrecognised. Regarding practical implications, our recommendations for hotel organization include reducing workload and increasing resources, which would improve the job demands-resource balance, diminish negative mental and physical outcomes and improve WLB.
Xenia Chela-Alvarez; Oana Bulilete; M. Esther García-Buades; Victoria A. Ferrer-Perez; Joan Llobera-Canaves. Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective. International Journal of Environmental Research and Public Health 2020, 18, 52 .
AMA StyleXenia Chela-Alvarez, Oana Bulilete, M. Esther García-Buades, Victoria A. Ferrer-Perez, Joan Llobera-Canaves. Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective. International Journal of Environmental Research and Public Health. 2020; 18 (1):52.
Chicago/Turabian StyleXenia Chela-Alvarez; Oana Bulilete; M. Esther García-Buades; Victoria A. Ferrer-Perez; Joan Llobera-Canaves. 2020. "Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective." International Journal of Environmental Research and Public Health 18, no. 1: 52.
The happy-productive worker thesis (HPWT) assumes that happy employees perform better. Given the relevance of teams and work-units in organizations, our aim is to analyze the state of the art on happy-productive work-units (HPWU) through a systematic review and integrate existing research on different collective well-being constructs and collective performance. Research on HPWU (30 studies, 2001–2018) has developed through different constructs of well-being (hedonic: team satisfaction, group affect; and eudaimonic: team engagement) and diverse operationalizations of performance (self-rated team performance, leader-rated team performance, customers’ satisfaction, and objective indicators), thus creating a disintegrated body of knowledge about HPWU. The theoretical frameworks to explain the HPWU relationship are attitude–behavior models, broaden-and-build theory, and the job-demands-resources model. Research models include a variety of antecedents, mediators, and moderating third variables. Most studies are cross-sectional, all propose a causal happy–productive relationship (not the reverse), and generally find positive significant relationships. Scarce but interesting time-lagged evidence supports a causal chain in which collective well-being leads to team performance (organizational citizenship behavior or team creativity), which then leads to objective work-unit performance. To conclude, we identify common issues and challenges across the studies on HPWU, and set out an agenda for future research.
M. Esther García-Buades; José M. Peiró; María Isabel Montañez-Juan; Malgorzata W. Kozusznik; Silvia Ortiz-Bonnín. Happy-Productive Teams and Work Units: A Systematic Review of the ‘Happy-Productive Worker Thesis’. International Journal of Environmental Research and Public Health 2019, 17, 69 .
AMA StyleM. Esther García-Buades, José M. Peiró, María Isabel Montañez-Juan, Malgorzata W. Kozusznik, Silvia Ortiz-Bonnín. Happy-Productive Teams and Work Units: A Systematic Review of the ‘Happy-Productive Worker Thesis’. International Journal of Environmental Research and Public Health. 2019; 17 (1):69.
Chicago/Turabian StyleM. Esther García-Buades; José M. Peiró; María Isabel Montañez-Juan; Malgorzata W. Kozusznik; Silvia Ortiz-Bonnín. 2019. "Happy-Productive Teams and Work Units: A Systematic Review of the ‘Happy-Productive Worker Thesis’." International Journal of Environmental Research and Public Health 17, no. 1: 69.
María Isabel Montañez-Juan; M Esther García-Buades; Beatriz Sora-Miana; Silvia Ortiz-Bonnín; Amparo Caballer-Hernández. Work Design and Job Satisfaction: the moderating role of organizational justice. Revista Psicologia: Organizações e Trabalho 2019, 19, 853 -858.
AMA StyleMaría Isabel Montañez-Juan, M Esther García-Buades, Beatriz Sora-Miana, Silvia Ortiz-Bonnín, Amparo Caballer-Hernández. Work Design and Job Satisfaction: the moderating role of organizational justice. Revista Psicologia: Organizações e Trabalho. 2019; 19 (4):853-858.
Chicago/Turabian StyleMaría Isabel Montañez-Juan; M Esther García-Buades; Beatriz Sora-Miana; Silvia Ortiz-Bonnín; Amparo Caballer-Hernández. 2019. "Work Design and Job Satisfaction: the moderating role of organizational justice." Revista Psicologia: Organizações e Trabalho 19, no. 4: 853-858.
Applications of job crafting are widespread in the professional practice. In an attempt to measure this phenomenon, Tims, Bakker and Derks (2012) developed a Job Crafting Scale based on the Job Demand-Resources model (JD-R) and validated it in a Dutch sample. However, its application to other cultural contexts presented some difficulties. The present work aimed to validate a shorter version of scale by Tims et al. (2012) in a Spanish sample (n = 1,647). The data were randomly split in two independent subsamples (Sample 1: Explorative; Sample 2: Confirmative). The exploratory factor analysis showed a three-factor structure. Through a confirmatory factor analysis, the four-dimensionality structure of the original scale was replicated. In fact, the four-factor solution presented better goodness of fit indices than the alternative one-factor model, χ2(48) = 192.70, p < .01; AGFI = .94; NNFI = .93; RMR = .05; RMSEA = .06. Alpha reliabilities were acceptable for increasing structural job resources (α = .75), decreasing hindering job demands (α = .64), increasing social job resources (α = .78) and increasing challenging job demands (α = .77). Convergent validity was appropriate for three of the four dimensions, because each construct’s AVE were around .50 and each construct’s Composite Reliability were around .70. Decreasing hindering job demands presented more limited values (CR = .65; AVE = .40). In addition, the four job crafting dimensions presented significant correlations with job performance (range –.09 to .42) and personal growth (ranging from –.09 to .45). Finally, the squared correlations between factors were lower than the square root of AVE, which confirmed discriminant validity.
Beatriz Sora; Amparo Caballer; Esther García-Buades. Validation of a Short Form of Job Crafting Scale in a Spanish Sample. The Spanish Journal of Psychology 2018, 21, E51 .
AMA StyleBeatriz Sora, Amparo Caballer, Esther García-Buades. Validation of a Short Form of Job Crafting Scale in a Spanish Sample. The Spanish Journal of Psychology. 2018; 21 ():E51.
Chicago/Turabian StyleBeatriz Sora; Amparo Caballer; Esther García-Buades. 2018. "Validation of a Short Form of Job Crafting Scale in a Spanish Sample." The Spanish Journal of Psychology 21, no. : E51.
Our main goal was to test the moderating role of customer complaints (“presence” vs. “absence”) in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the studies. We found that the magnitude of the relationship between ERCS and customer satisfaction was higher for presence of complaints than for absence in both service settings. Results are discussed in terms of compensation-seeking, reciprocity, generous behavior, and characteristics of service encounters between employees and customers.
Vicente Martínez-Tur; Yolanda Estreder; Carolina Moliner; Esther García-Buades; José Ramos; Jose M. Peiro. Linking Employees’ Extra-Role Efforts to Customer Satisfaction. Social Psychology 2017, 48, 104 -112.
AMA StyleVicente Martínez-Tur, Yolanda Estreder, Carolina Moliner, Esther García-Buades, José Ramos, Jose M. Peiro. Linking Employees’ Extra-Role Efforts to Customer Satisfaction. Social Psychology. 2017; 48 (2):104-112.
Chicago/Turabian StyleVicente Martínez-Tur; Yolanda Estreder; Carolina Moliner; Esther García-Buades; José Ramos; Jose M. Peiro. 2017. "Linking Employees’ Extra-Role Efforts to Customer Satisfaction." Social Psychology 48, no. 2: 104-112.
Emotion work, or the requirement to display certain emotions during service interactions, may produce burnout when these emotions are not truly felt – emotion rule dissonance. Building on the support-buffering model we hypothesized that a supportive climate should provide emotional resources to employees protecting them against strain from emotion work. We tested this multilevel prediction in a sample of 317 front-line employees nested in 99 work units at large Spanish hotels and restaurants. Our results showed that supportive climate protects employees against experiencing emotional exhaustion (main effect) and attenuates the negative effects of emotion rule dissonance on emotional exhaustion (moderating effects). These results provide empirical evidence for the important role of supportive climate as a buffer between emotion work and well-being.
Silvia Ortiz-Bonnín; M. Esther García-Buades; Amparo Caballer; Dieter Zapf; Related Information. Supportive Climate and Its Protective Role in the Emotion Rule Dissonance – Emotional Exhaustion Relationship. Journal of Personnel Psychology 2016, 15, 125 -133.
AMA StyleSilvia Ortiz-Bonnín, M. Esther García-Buades, Amparo Caballer, Dieter Zapf, Related Information. Supportive Climate and Its Protective Role in the Emotion Rule Dissonance – Emotional Exhaustion Relationship. Journal of Personnel Psychology. 2016; 15 (3):125-133.
Chicago/Turabian StyleSilvia Ortiz-Bonnín; M. Esther García-Buades; Amparo Caballer; Dieter Zapf; Related Information. 2016. "Supportive Climate and Its Protective Role in the Emotion Rule Dissonance – Emotional Exhaustion Relationship." Journal of Personnel Psychology 15, no. 3: 125-133.
Building on the interactionist approach and the consideration of service organizations as open-systems, this study examines the moderating role of team climate for innovation on the relationship between team engagement and service performance. The sample consisted of 599 customers, 344 boundary employees, and 86 supervisors nested in 86 teams from 60 hotels. Multilevel analyses showed significant positive direct relationships between team engagement and service quality indicators. We also found a consistent moderating role of climate for innovation on the association between team engagement and different service performance indicators (functional and relational service quality, overall satisfaction, and loyalty), which means that the relationship between team engagement and service performance becomes stronger as climate for innovation increases. There is a crossover process from team engagement (internal facet) to customers’ evaluations of service performance (critical external stakeholders) especially when the situational context stimulates innovation and the recognition of employees’ ideas and suggestions to improve work methods and the service delivered. Thus, climate for innovation emerges as a facilitator of the connection between internal and external success components of organizational life.
Esther García-Buades; Vicente Martinez-Tur; Silvia Ortiz-Bonnín; Jose M. Peiro. Engaged teams deliver better service performance in innovation climates. European Journal of Work and Organizational Psychology 2016, 25, 597 -612.
AMA StyleEsther García-Buades, Vicente Martinez-Tur, Silvia Ortiz-Bonnín, Jose M. Peiro. Engaged teams deliver better service performance in innovation climates. European Journal of Work and Organizational Psychology. 2016; 25 (4):597-612.
Chicago/Turabian StyleEsther García-Buades; Vicente Martinez-Tur; Silvia Ortiz-Bonnín; Jose M. Peiro. 2016. "Engaged teams deliver better service performance in innovation climates." European Journal of Work and Organizational Psychology 25, no. 4: 597-612.
The dropout of university studies is a main concern in many countries, also for Health Sciences degrees. The reviews on dropout in all university degrees as well as nursing generally show multidimensional causes with factors related both to institutional and students' characteristics. Regarding the personal variables of students, researchers have focused on financial, family and personality features. Far less attention has been devoted to emotional variables. This study aims to explore whether individual variables of the emotional domain such as perceived emotional intelligence, dispositional optimism/pessimism and depressive rumination are related and/or can predict students' intention to dropout and academic performance. Using a cross-correlational approach, data were obtained from a sample of 144 nursing students. Students with a pessimistic disposition revealed a greater tendency to drop out. The remaining variables correlated significantly with pessimism but had no predictive value on dropout. Our results suggest that students with low levels of emotional clarity and repair and high depressive rumination have pessimistic expectations, so they are more likely to leave studies. No significant results were found in relation to academic performance. We conclude with an identification of strategies to increase retention and academic success.
Fátima Roso-Bas; Antonia Pades Jiménez; Esther García-Buades. Emotional variables, dropout and academic performance in Spanish nursing students. Nurse Education Today 2015, 37, 53 -58.
AMA StyleFátima Roso-Bas, Antonia Pades Jiménez, Esther García-Buades. Emotional variables, dropout and academic performance in Spanish nursing students. Nurse Education Today. 2015; 37 ():53-58.
Chicago/Turabian StyleFátima Roso-Bas; Antonia Pades Jiménez; Esther García-Buades. 2015. "Emotional variables, dropout and academic performance in Spanish nursing students." Nurse Education Today 37, no. : 53-58.
Purpose – The purpose of this paper is to examine the extent to which climate for innovation, supportive climate, and rules climate influence job performance and satisfaction of local police (LP) officers in Spain. By integrating multiple climates simultaneously into a single study the authors assess the added value of climate for innovation. Design/methodology/approach – Participants included 175 LP officers who completed a questionnaire including measures of climate (FOCUS-93), job satisfaction, and perceived performance. Findings – Multiple regression analyses showed that developing a climate for innovation has a positive impact on police satisfaction and perceived performance beyond that of well-established climates. Climate for innovation emerges as the main predictor of job satisfaction, while it provides a small, significant increment of explained variance in perceived performance. Practical implications – Policy makers should enable participation of officers in the innovating process, thus improving the quality of change and creating a better work environment. Originality/value – Building on the competing values framework (Quinn and Rohrbaugh, 1983), this research is a contribution towards understanding how different climate types combine and relate to each other to account for officers’ behaviours and outcomes.
M Esther García-Buades; Carmen Ramis-Palmer; Maria-Antonia Manassero-Mas. Climate for innovation, performance, and job satisfaction of local police in Spain. Policing: An International Journal 2015, 38, 722 -737.
AMA StyleM Esther García-Buades, Carmen Ramis-Palmer, Maria-Antonia Manassero-Mas. Climate for innovation, performance, and job satisfaction of local police in Spain. Policing: An International Journal. 2015; 38 (4):722-737.
Chicago/Turabian StyleM Esther García-Buades; Carmen Ramis-Palmer; Maria-Antonia Manassero-Mas. 2015. "Climate for innovation, performance, and job satisfaction of local police in Spain." Policing: An International Journal 38, no. 4: 722-737.
Este artigo teve como objectivo testar um modelo que relaciona o clima de serviço com a frequência de expressão de emoções positivas por parte dos trabalhadores de frontline. Propõe-se que o burnout e o engagement no trabalho medeiam a relação entre o clima de serviço e a expressão de emoções positivas. O clima de serviço tem um impacto negativo sobre o burnout e positivo sobre o engagement; por sua vez, burnout e engagement estão significativamente relacionados com a frequência da expressão de emoções positivas. Este modelo foi testado quer ao nível individual quer ao nível das unidades de trabalho, tendo sido comparado com um modelo que propõe uma associação directa adicional entre o clima de serviço e as emoções positivas dos trabalhadores de frontline. Os modelos foram testados através de modelos de equações estruturais (SEM). A amostra foi composta por 508 trabalhadores de frontline, pertencentes a 151 grupos de trabalho. No nível individual, os resultados confirmaram o papel mediador do engagement na relação entre o clima de serviço e a expressão de emoções positivas por parte dos trabalhadores de frontline. Ao nível da unidade de trabalho, quer o burnout quer o engagement medeiam a relação entre o clima de serviço e as emoções positivas. O engagement revelou-se o mais importante preditor directo da expressão de emoções positivas, tanto no nível individual como na unidade de trabalho.
Hugo Carrasco; Vicente Martínez-Tur; José María Peiró; M Esther García-Buades; Carolina Moliner. Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services. Psychologica 2011, 229 -253.
AMA StyleHugo Carrasco, Vicente Martínez-Tur, José María Peiró, M Esther García-Buades, Carolina Moliner. Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services. Psychologica. 2011; (55):229-253.
Chicago/Turabian StyleHugo Carrasco; Vicente Martínez-Tur; José María Peiró; M Esther García-Buades; Carolina Moliner. 2011. "Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services." Psychologica , no. 55: 229-253.
This article explores the role of resident's perceptions of impacts as indicators of tourism destination decline using data collected from five coastal communities in Belize, each experiencing a different level of tourism development. First, a theoretical relationship between Butler's [Butler, R. (1980). The concept of a tourist area cycle of evolution: implications for management of resources. Canadian Geographer, 24, 5–12.] Tourism Area Life Cycle (TALC) is proposed, drawing on additional well-established theories from the tourism and social science literature. Next, the proposed relationship is tested using resident perception data collected in the Belizean communities. The data are used to predict the position of the study communities in the TALC which, based on the proposed model, range from the late exploration to late development stage. The results show that the data collected in Belize reflect the proposed relationship, suggesting that local perceptions of tourism impacts may be used as indicators of destination decline.
Amy Diedrich; M Esther García-Buades. Local perceptions of tourism as indicators of destination decline. Tourism Management 2009, 30, 512 -521.
AMA StyleAmy Diedrich, M Esther García-Buades. Local perceptions of tourism as indicators of destination decline. Tourism Management. 2009; 30 (4):512-521.
Chicago/Turabian StyleAmy Diedrich; M Esther García-Buades. 2009. "Local perceptions of tourism as indicators of destination decline." Tourism Management 30, no. 4: 512-521.
Victoria A. Ferrer-Perez; Esperanza Bosch-Fiol; M. Antonia Manassero; Victoria Ferrer; Esther García; Margalida Gili. Estudio Meta-Analítico de Características Diferenciales Entre Maltratadores y no Maltratadores: El Caso de la Psicopatología y el Consumo de Alcohol o Drogas. Psykhe (Santiago) 2004, 13, 141 -156.
AMA StyleVictoria A. Ferrer-Perez, Esperanza Bosch-Fiol, M. Antonia Manassero, Victoria Ferrer, Esther García, Margalida Gili. Estudio Meta-Analítico de Características Diferenciales Entre Maltratadores y no Maltratadores: El Caso de la Psicopatología y el Consumo de Alcohol o Drogas. Psykhe (Santiago). 2004; 13 (1):141-156.
Chicago/Turabian StyleVictoria A. Ferrer-Perez; Esperanza Bosch-Fiol; M. Antonia Manassero; Victoria Ferrer; Esther García; Margalida Gili. 2004. "Estudio Meta-Analítico de Características Diferenciales Entre Maltratadores y no Maltratadores: El Caso de la Psicopatología y el Consumo de Alcohol o Drogas." Psykhe (Santiago) 13, no. 1: 141-156.