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Recent decades have witnessed increased number of studies focusing on digitalization and related capabilities. Across disciplines digitalization capability is viewed as a sources of sustained competiveness. Nonetheless, several issues related to conceptualizing digitalization capabilities remain ambivalent. The present study, uses co-citation analysis to clarify concept of digitalization capability and identify three underlining capabilities, namely digital integration capabilities, digital platform capabilities, and digital innovation capabilities, that represents micro-foundation of digitalization capabilities. Further, a capability-based model is developed which includes antecedents and consequences of digitalization capabilities in an integrated conceptual model. Suggestions for future research, theoretical contributions and managerial contributions are also presented.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino; Vinit Parida; Elena Pessot. Literature review on digitalization capabilities: Co-citation analysis of antecedents, conceptualization and consequences. Technological Forecasting and Social Change 2021, 166, 120635 .
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino, Vinit Parida, Elena Pessot. Literature review on digitalization capabilities: Co-citation analysis of antecedents, conceptualization and consequences. Technological Forecasting and Social Change. 2021; 166 ():120635.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino; Vinit Parida; Elena Pessot. 2021. "Literature review on digitalization capabilities: Co-citation analysis of antecedents, conceptualization and consequences." Technological Forecasting and Social Change 166, no. : 120635.
The aim of this paper is to clarify the state-of-the-art of literature about Servitization and Product Service System, by conducting a comprehensive and all-around selection and analysis of contributions from different streams of research. These topics attracted a growing amount of research effort for a long period of time, therefore it is important to clarify the contributions of thirty years of research by shedding light on the core of literature about Servitization and Product Service System. The review employs bibliometric techniques and data coming from co-citation analysis as a mean to explore the academic production on the topic. Findings of the study reveal the core structure of literature (in terms of publications, research areas and authors) developed around the topics of Servitization and Product Service System, by highlighting the most relevant research areas and the future developments. We present a conceptual framework depicting the current situation of literature.
Alessandro Annarelli; Cinzia Battistella; Francesco Costantino; Giulio Di Gravio; Fabio Nonino; Riccardo Patriarca. New trends in product service system and servitization research: A conceptual structure emerging from three decades of literature. CIRP Journal of Manufacturing Science and Technology 2021, 32, 424 -436.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Francesco Costantino, Giulio Di Gravio, Fabio Nonino, Riccardo Patriarca. New trends in product service system and servitization research: A conceptual structure emerging from three decades of literature. CIRP Journal of Manufacturing Science and Technology. 2021; 32 ():424-436.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Francesco Costantino; Giulio Di Gravio; Fabio Nonino; Riccardo Patriarca. 2021. "New trends in product service system and servitization research: A conceptual structure emerging from three decades of literature." CIRP Journal of Manufacturing Science and Technology 32, no. : 424-436.
The digital age characterizes the 21-century by the widespread and conscious use of Information Technology, originating the need for organizations to protect one of the most critical and valuable resources: Information. Cyber security was born to protect information systems from cyber-attacks. Organizational resilience refers to the ability of a system to adapt to a change: a very contemporary concept that is finding more and more importance in our continuously changing society, assuming also a greater relevance in the cyber context. Therefore, the ability of organizations to react to cyber-attacks and to evolve to a new robustness after successful outbreaks recalls the concept of resilience and brings to the evolution of this concept into that of cyber resilience. In order to offer a deep insight on the management of cyber resilient systems and to propose a Managerial Cyber Resilience Framework, clarifying the role of context in the correct selection and implementation of different tools and practices, we conducted an exploratory multiple case study analysis in six companies operating in three different industries: strategic consultancy, military and banking & finance. The results provide interesting managerial actions to undertake for the management of cyber resilient systems also in consideration of specific contextual factors.
Alessandro Annarelli; Fabio Nonino; Giulia Palombi. Understanding the management of cyber resilient systems. Computers & Industrial Engineering 2020, 149, 106829 .
AMA StyleAlessandro Annarelli, Fabio Nonino, Giulia Palombi. Understanding the management of cyber resilient systems. Computers & Industrial Engineering. 2020; 149 ():106829.
Chicago/Turabian StyleAlessandro Annarelli; Fabio Nonino; Giulia Palombi. 2020. "Understanding the management of cyber resilient systems." Computers & Industrial Engineering 149, no. : 106829.
Disruptions and unexpected turbulences characterize the contemporary service industry and pose greater criticalities to organizations that have concerns about both their survival and their business sustainability. The answer to this challenge is to design an organizational system aimed at enhancing so-called organizational resilience. The aim of this work is to present and test an assessment methodology based on a framework that links key static and dynamic characteristics of firms as resilient systems and relates these characteristics with service quality preservation after disruptions. The framework adopts a set of indicators, namely resilience dimensions, to comprehend the real effects of resilience characteristics with service quality dimensions. Through the analysis of a real case, we provided evidence of how the model can be applied in a backward perspective to understand fault modes of specific events. Results show how inadequacies in terms of resilience characteristics determine losses of service quality, and also how the model can be used as a predictive tool to determine in which area companies should intervene in order to improve resilience and service quality.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino. A Framework to Evaluate the Effects of Organizational Resilience on Service Quality. Sustainability 2020, 12, 958 .
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino. A Framework to Evaluate the Effects of Organizational Resilience on Service Quality. Sustainability. 2020; 12 (3):958.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino. 2020. "A Framework to Evaluate the Effects of Organizational Resilience on Service Quality." Sustainability 12, no. 3: 958.
For many companies, the servitization of business grounded on Product Service Systems is proving to be a winning value proposition based as it is on a distinctive mix of economically, socially and environmentally sustainable solutions aimed at satisfying customer’s needs. This research investigates the conjoint effect of three potential sources of PSS’s competitive advantage: the type of PSS, i.e. a value proposition directed at a market segment based on specific customer behaviour, the core resources, competences and organizational processes on which the PSS’s business model is based and their level of protection from competitor’s replication. We adopted a multiple case study methodology to take into account the complex interrelation of the variables characterizing the phenomenon investigated by sampling 10 companies and collecting data by means of semi-structured interviews. Results of within- and cross-case analysis reveal that Use-Oriented PSS business models gain a competitive advantage from physical resources and organizational processes, whether protected against replication threat or not, while Result-Oriented PSS business models from people competences. Human capital is fundamental also for Product-Oriented PSS business models, but companies can reach a competitive advantage only if protected against replication threat from competitors. The paper contributes to the expanding PSS literature by identifying potentially distinctive factors of the PSS business model and by providing useful considerations on PSS competitive and strategic potential, with an in-depth analysis of success elements.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino. Competitive advantage implication of different Product Service System business models: Consequences of ‘not-replicable’ capabilities. Journal of Cleaner Production 2019, 247, 119121 .
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino. Competitive advantage implication of different Product Service System business models: Consequences of ‘not-replicable’ capabilities. Journal of Cleaner Production. 2019; 247 ():119121.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino. 2019. "Competitive advantage implication of different Product Service System business models: Consequences of ‘not-replicable’ capabilities." Journal of Cleaner Production 247, no. : 119121.
The chapter presents and discusses the PSS as a whole business model, adopting the theoretical frameworks of Business Model Canvas (Osterwalder and Pigneur 2010) and Business Model Innovation Process (Adrodegari et al. 2018) to analyse it. Illustrative cases are presented to exemplify PSS implementation in different contexts, to highlight different key elements and areas impacted.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino. How Product Service System Can Disrupt Companies’ Business Model. The Road to Servitization 2019, 175 -205.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino. How Product Service System Can Disrupt Companies’ Business Model. The Road to Servitization. 2019; ():175-205.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino. 2019. "How Product Service System Can Disrupt Companies’ Business Model." The Road to Servitization , no. : 175-205.
This chapter analyses the topic of servitization and PSS with a particular attention to the main strategic issues involved. It has the aim of presenting and explaining some new strategies in developing servitization, linked to recent or renewed business trends and models.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino. How to Trigger the Strategic Advantage of Product Service Systems. The Road to Servitization 2019, 95 -141.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino. How to Trigger the Strategic Advantage of Product Service Systems. The Road to Servitization. 2019; ():95-141.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino. 2019. "How to Trigger the Strategic Advantage of Product Service Systems." The Road to Servitization , no. : 95-141.
The chapter deals with the importance of an effective translation of strategy (analysed in Chap. 4) into operations strategy and operations management.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino. Translating PSS Strategy into Operations. The Road to Servitization 2019, 143 -173.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino. Translating PSS Strategy into Operations. The Road to Servitization. 2019; ():143-173.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino. 2019. "Translating PSS Strategy into Operations." The Road to Servitization , no. : 143-173.
The present contribution proposes a decision support paradigm that elucidates factors ensuing from Product-Service System implementations and that might be neglected due to assessment difficulties. These aspects emerge when companies are exposed to new business model scenarios underlying servitized propositions. The outcomes represent the backbone for the creation of a methodology and a quantitative estimation index, named the Servitization Value Correction Coefficient, devised as a reference term to assess and to forecast the economic value obtained by the introduction of a Product-Service System. The proposed methodology introduces an original criterion to give quantification of qualitative variables not addressed before. It is based on different factors coming into play in Product-Service System adoption that can bring both benefits and drawbacks. The study was carried out in firms initially unaware of Product-Service System opportunities.
Alessandro Annarelli; Cinzia Battistella; Yuri Borgianni; Fabio Nonino. Estimating the value of servitization: A non-monetary method based on forecasted competitive advantage. Journal of Cleaner Production 2018, 200, 74 -85.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Yuri Borgianni, Fabio Nonino. Estimating the value of servitization: A non-monetary method based on forecasted competitive advantage. Journal of Cleaner Production. 2018; 200 ():74-85.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Yuri Borgianni; Fabio Nonino. 2018. "Estimating the value of servitization: A non-monetary method based on forecasted competitive advantage." Journal of Cleaner Production 200, no. : 74-85.
Purpose The purpose of this paper is to propose an in-depth analysis of online communities of practice that support the innovative development of web applications. The analysis is aimed at understanding the preeminent characteristics of communities of practice that can favour the process of innovation (conceptualisation and realization of a web application) and if these characteristics differ in the diverse phases of a software development project (requirement specification, design, implementation and verification). Design/methodology/approach The authors adopted a multiple case study research design, selected 29 communities of practice related to the development of web applications and classified them recognizing the different practices that refer to the different phases of the innovation process of web-applications software development. Finally, the authors focussed on seven communities comparing five important dimensions for each one. Findings The results of the empirical analysis show that the best practices are different, considering the different phases of the project, and that these practices can be strategies directed at members to attract them and also, strategies directed at the community to permit collaboration. Originality/value The paper proposes an important and new insight into the management of virtual communities of practice (VCoP). The authors supposed that the ways to manage a VCoP could depend on project phases. In particular, the management practices of community should differ according to the different project phases, i.e. requirements specification, design, implementation and verification of the software. Literature in this sense presented only research focussed on the different effects of virtualness on teams depending on the length of team duration and on communication efforts.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino. Web-application development projects by online communities. Industrial Management & Data Systems 2017, 117, 166 -197.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino. Web-application development projects by online communities. Industrial Management & Data Systems. 2017; 117 (1):166-197.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino. 2017. "Web-application development projects by online communities." Industrial Management & Data Systems 117, no. 1: 166-197.
Alessandro Annarelli; Cinzia Battistella; Yuri Borgianni; Fabio Nonino. Predicting the Value of Product Service-Systems for Potential Future Implementers: Results from Multiple Industrial Case Studies. Procedia CIRP 2017, 64, 295 -300.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Yuri Borgianni, Fabio Nonino. Predicting the Value of Product Service-Systems for Potential Future Implementers: Results from Multiple Industrial Case Studies. Procedia CIRP. 2017; 64 ():295-300.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Yuri Borgianni; Fabio Nonino. 2017. "Predicting the Value of Product Service-Systems for Potential Future Implementers: Results from Multiple Industrial Case Studies." Procedia CIRP 64, no. : 295-300.
Alessandro Annarelli; Cinzia Battistella; Fabio Nonino. Product service system: A conceptual framework from a systematic review. Journal of Cleaner Production 2016, 139, 1011 -1032.
AMA StyleAlessandro Annarelli, Cinzia Battistella, Fabio Nonino. Product service system: A conceptual framework from a systematic review. Journal of Cleaner Production. 2016; 139 ():1011-1032.
Chicago/Turabian StyleAlessandro Annarelli; Cinzia Battistella; Fabio Nonino. 2016. "Product service system: A conceptual framework from a systematic review." Journal of Cleaner Production 139, no. : 1011-1032.
This article uses both a systematic literature search and co-citation analysis to investigate the specific research domains of organizational resilience and its strategic and operational management to understand the current state of development and future research directions.\ud The research stream on the organizational and operational management of resilience is distant from its infancy, but it can still be considered to be in a developing phase. We found evidence that the academic literature has reached a shared consensus on the definition of resilience, foundations, and characteristics and that in recent years, the main subfield of research has been supply chain resilience. Nevertheless, the literature is still far from reaching consensus on the implementation of resilience, i.e., how to reach operational resilience and how to create and maintain resilient processes. Finally, based on the results of in-depth co-citation and literature analysis, we found seven fruitful future research directions on strategic, organizational and operational resilience
Alessandro Annarelli; Fabio Nonino. Strategic and operational management of organizational resilience: Current state of research and future directions. Omega 2016, 62, 1 -18.
AMA StyleAlessandro Annarelli, Fabio Nonino. Strategic and operational management of organizational resilience: Current state of research and future directions. Omega. 2016; 62 ():1-18.
Chicago/Turabian StyleAlessandro Annarelli; Fabio Nonino. 2016. "Strategic and operational management of organizational resilience: Current state of research and future directions." Omega 62, no. : 1-18.