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That shifting from a product- to a product-service system (PSS) business, manufacturing firms may increase revenues and build competitive advantage. Although this strategic transformation requires revisiting the traditional business model (BM) of a manufacturer, little research tries to develop a scheme of analysis of PSS through a BM perspective. To close this gap, this chapter proposes a typology through which different categories of PSSs are conceptualized based on the BM characteristics. This typology facilitates the formulation of servitization strategies, as it unveils the corresponding features of the BM components.
Federico Adrodegari; Nicola Saccani; Mario Rapaccini. PSS Business Models: A Structured Typology. The Palgrave Handbook of Servitization 2021, 57 -71.
AMA StyleFederico Adrodegari, Nicola Saccani, Mario Rapaccini. PSS Business Models: A Structured Typology. The Palgrave Handbook of Servitization. 2021; ():57-71.
Chicago/Turabian StyleFederico Adrodegari; Nicola Saccani; Mario Rapaccini. 2021. "PSS Business Models: A Structured Typology." The Palgrave Handbook of Servitization , no. : 57-71.
The paper sheds light on the interplay between the adoption of digital platforms for Artificial Intelligence (AI) and the servitization of manufacturing companies. Through the analysis of three cases that have been deployed with a commercial AI platform to provide advanced services such as health monitoring and predictive maintenance to industrial equipment and infrastructures, we conjecture about how manufacturing companies could benefit from the adoption of this kind of platform in their servitization journey.
Cosimo Barbieri; Mario Rapaccini; Federico Adrodegari; Nicola Saccani; Giulia Baccarin. The Role of AI Platforms for the Servitization of Manufacturing Companies. Progress in IS 2021, 95 -104.
AMA StyleCosimo Barbieri, Mario Rapaccini, Federico Adrodegari, Nicola Saccani, Giulia Baccarin. The Role of AI Platforms for the Servitization of Manufacturing Companies. Progress in IS. 2021; ():95-104.
Chicago/Turabian StyleCosimo Barbieri; Mario Rapaccini; Federico Adrodegari; Nicola Saccani; Giulia Baccarin. 2021. "The Role of AI Platforms for the Servitization of Manufacturing Companies." Progress in IS , no. : 95-104.
With the rise of digital technologies, the possibility to retrieve a large amount of data from connected sources can become a key source of value creation in the context of service provision. Nevertheless, product service offerings that can be built on data retrieved from connected products, that we will call data-driven product service system, remains poorly covered from both the academic and the practitioners’ perspectives. Notably, a univocal definition of the characteristics of data-driven product service system is still missing. Therefore, this paper represents a first attempt in the systematic definition of data-driven services types and their features as a fundamental step to support their understanding and development. To accomplish this aim, the paper proposes a holistic view of data-driven product service system characteristics, employing a two-level hierarchical conceptual framework for business to business applications. The framework is constructed with a theory-building approach involving multiple industrial companies. The paper eventually reports a case study to demonstrate the applicability of the framework.
Michela Zambetti; Federico Adrodegari; Giuditta Pezzotta; Roberto Pinto; Mario Rapaccini; Cosimo Barbieri. From data to value: conceptualising data-driven product service system. Production Planning & Control 2021, 1 -17.
AMA StyleMichela Zambetti, Federico Adrodegari, Giuditta Pezzotta, Roberto Pinto, Mario Rapaccini, Cosimo Barbieri. From data to value: conceptualising data-driven product service system. Production Planning & Control. 2021; ():1-17.
Chicago/Turabian StyleMichela Zambetti; Federico Adrodegari; Giuditta Pezzotta; Roberto Pinto; Mario Rapaccini; Cosimo Barbieri. 2021. "From data to value: conceptualising data-driven product service system." Production Planning & Control , no. : 1-17.
This study draws on an extensive survey and interview data collected during the COVID-19 pandemic. The respondents were executives of industrials firms whose factories, warehouses, and headquarters are located in Northern Italy. This is undoubtedly the European region first and most extensively affected by the pandemic, and the government implemented radical lockdown measures, banning nonessential travel and mandating the shutdown of all nonessential businesses. Several major effects on both product and service businesses are highlighted, including the disruption of field-service operations and supply networks. This study also highlights the increased importance of servitization business models and the acceleration of digital transformation and advanced services. To help firms navigate through the crisis and be better positioned after the pandemic, the authors present a four-stage crisis management model (calamity, quick & dirty, restart, and adapt), which provides insights and critical actions that should be taken to cope with the expected short and long-term implications of the crisis. Finally, this study discusses how servitization can enhance resilience for future crises—providing a set of indicators on the presumed role of, and impact on, service operations in relation to what executives expect to be the “next normal.”
Mario Rapaccini; Nicola Saccani; Christian Kowalkowski; Marco Paiola; Federico Adrodegari. Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms. Industrial Marketing Management 2020, 88, 225 -237.
AMA StyleMario Rapaccini, Nicola Saccani, Christian Kowalkowski, Marco Paiola, Federico Adrodegari. Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms. Industrial Marketing Management. 2020; 88 ():225-237.
Chicago/Turabian StyleMario Rapaccini; Nicola Saccani; Christian Kowalkowski; Marco Paiola; Federico Adrodegari. 2020. "Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms." Industrial Marketing Management 88, no. : 225-237.
Purpose The purpose of this paper is to contribute to the understanding of the servitization phenomenon of product-centric companies, by identifying the resources, capabilities and organizational aspects needed to successfully deploy a servitized business model (BM). Design/methodology/approach By adopting a literature-based approach, this paper develops a servitization maturity model (SeMM) aimed at assessing and positioning companies in the servitization journey. The paper also illustrates the model application to two small and medium-sized enterprises (SMEs), a machinery and a forklift truck company. Findings The SeMM identifies a set of 85 critical requirements that are used to evaluate the servitization level of product-centric companies, through a specific five-stage measurement scale. The requirements are categorized into: five maturity dimensions (organizational approach, process management, performance management, tools, capabilities) and nine BM Canvas components. The empirical application exemplifies how the SeMM can support managers in identifying and bridging the gaps in their servitization journey. Originality/value The SeMM adopts an original bi-dimensional approach and provides an operationalization of the servitization process through the identification of specific critical requirements framed on established BM and maturity dimensions taken from the literature. Moreover, the model responds to a call for research to develop practitioner-oriented tools and guidelines to support the servitization process, in particular for SMEs, and to the need to go beyond to measures of servitization based on indicators about number of services offered or their turnover.
Federico Adrodegari; Nicola Saccani. A maturity model for the servitization of product-centric companies. Journal of Manufacturing Technology Management 2020, 31, 775 -797.
AMA StyleFederico Adrodegari, Nicola Saccani. A maturity model for the servitization of product-centric companies. Journal of Manufacturing Technology Management. 2020; 31 (4):775-797.
Chicago/Turabian StyleFederico Adrodegari; Nicola Saccani. 2020. "A maturity model for the servitization of product-centric companies." Journal of Manufacturing Technology Management 31, no. 4: 775-797.
Businesses grounded upon multisided platforms (MSPs) are found in a growing number of industries, thanks to the recent developments in Internet and digital technologies. Digital MSPs enable multiple interactions among users of different sides through information and communication technologies. The understanding of the characteristics and constituents of MSPs is fragmented along different literature streams. Moreover, very few empirical studies have been carried out to date. In order to fill this gap, this paper presents a three-level framework that describes a digital MSP. The proposed framework is based on literature analysis and multiple case study. On the one hand, the framework can be used to describe MSP as it provides an operationalization of the concept through the identification of specific dimensions, variables and items; on the other hand, it can be used as an assessment tool by practitioners, as exemplified by the three empirical applications presented in this paper.
Marco Ardolino; Nicola Saccani; Federico Adrodegari; Marco Perona. A Business Model Framework to Characterize Digital Multisided Platforms. Journal of Open Innovation: Technology, Market, and Complexity 2020, 6, 10 .
AMA StyleMarco Ardolino, Nicola Saccani, Federico Adrodegari, Marco Perona. A Business Model Framework to Characterize Digital Multisided Platforms. Journal of Open Innovation: Technology, Market, and Complexity. 2020; 6 (1):10.
Chicago/Turabian StyleMarco Ardolino; Nicola Saccani; Federico Adrodegari; Marco Perona. 2020. "A Business Model Framework to Characterize Digital Multisided Platforms." Journal of Open Innovation: Technology, Market, and Complexity 6, no. 1: 10.
The convergence of services and digital technologies is generating unprecedented opportunities in manufacturing, by adding value to products, allowing more efficient processes, and supporting improved managerial decisions. Yet, there is still a lack of scientific knowledge regarding this phenomenon. We analyse the merging trends of manufacturing digitization and servitization with the main purpose of describing and explaining if and how the evolving technological landscape facilitates, habilitates and supports manufacturing servitization. We present a systematic review of the scientific literature concerning how digital technologies enable servitization in manufacturing, as the first step of a research programme on how these two megatrends are jointly disrupting resources, competences, skills and consequently business models. We show that the knowledge about how digital technologies support service transformation in manufacturing is still at an early stage and rather limited. Then, key challenges and future research directions within this topic are highlighted.
Theoni Paschou; Federico Adrodegari; Marco Perona; Nicola Saccani. Digital servitization in manufacturing as a new stream of research: a review and a further researc. A Research Agenda for Service Innovation 2018, 148 -165.
AMA StyleTheoni Paschou, Federico Adrodegari, Marco Perona, Nicola Saccani. Digital servitization in manufacturing as a new stream of research: a review and a further researc. A Research Agenda for Service Innovation. 2018; ():148-165.
Chicago/Turabian StyleTheoni Paschou; Federico Adrodegari; Marco Perona; Nicola Saccani. 2018. "Digital servitization in manufacturing as a new stream of research: a review and a further researc." A Research Agenda for Service Innovation , no. : 148-165.
Product-centric firms find opportunities for increasing revenues and building new competitive advantages in a comprehensive transformation from traditional business models (BMs), based on product sales, to new service-oriented ones, where the use or the function of a product is sold instead of the product itself. However, a limited application of these models has been observed. In particular, manufacturers rarely understand how they should reconfigure the elements of their BM. This chapter describes a new methodology for the selection and design of the most appropriate service-oriented BM. In addition, the chapter describes managerial tools specifically developed to support the practical application of the methodology. The case of ULMA, a company operating in the forklift truck business, is presented to illustrate the methodology and tools in action and their benefits.
Federico Adrodegari; Nicola Saccani; Marco Perona; Asier Agirregomezkorta. Business Model Innovation: A Process Model and Toolset for Servitizing Industrial Firms. Practices and Tools for Servitization 2018, 97 -120.
AMA StyleFederico Adrodegari, Nicola Saccani, Marco Perona, Asier Agirregomezkorta. Business Model Innovation: A Process Model and Toolset for Servitizing Industrial Firms. Practices and Tools for Servitization. 2018; ():97-120.
Chicago/Turabian StyleFederico Adrodegari; Nicola Saccani; Marco Perona; Asier Agirregomezkorta. 2018. "Business Model Innovation: A Process Model and Toolset for Servitizing Industrial Firms." Practices and Tools for Servitization , no. : 97-120.
Recent studies advocate that digital technologies are key enabling factors for the introduction of servitized business models. At the same time, these technologies support the implementation of the circular economy (CE) paradigm into businesses. Despite this general agreement, the literature still overlooks how digital technologies enable such a CE transition. To fill the gap, this paper develops a conceptual framework, based on the literature and a case study of a company implementing a usage-focused servitized business model in the household appliance industry. This study focuses on the Internet of Things (IoT), Big Data, and analytics, and identifies eight specific functionalities enabled by such technologies (improving product design, attracting target customers, monitoring and tracking product activity, providing technical support, providing preventive and predictive maintenance, optimizing the product usage, upgrading the product, enhancing renovation and end-of-life activities). By investigating how these functionalities affect three CE value drivers (increasing resource efficiency, extending lifespan, and closing the loop), the conceptual framework developed in this paper advances knowledge about the role of digital technologies as an enabler of the CE within usage-focused business models. Finally, this study shows how digital technologies help overcome the drawback of usage-focused business models for the adoption of CE pointed out by previous literature.
Gianmarco Bressanelli; Federico Adrodegari; Marco Perona; Nicola Saccani. Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies. Sustainability 2018, 10, 639 .
AMA StyleGianmarco Bressanelli, Federico Adrodegari, Marco Perona, Nicola Saccani. Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies. Sustainability. 2018; 10 (3):639.
Chicago/Turabian StyleGianmarco Bressanelli; Federico Adrodegari; Marco Perona; Nicola Saccani. 2018. "Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies." Sustainability 10, no. 3: 639.
New trends for capital goods manufacturers push towards selling the products usage or performance rather than the product itself. This evolution from traditional business models, based on the product sales, to new service-oriented business models (BMs), has received increasingly attention both in the academic and managerial community. Despite this, a limited application of service offerings has been observed in the capital goods sector. This article reports the results from a survey carried out during the T-REX project, funded by the European Union under the Seventh Framework Programme, and has two objectives: (a) to empirically investigate the way BMs of capital goods companies are configured and (b) to analyse the degree of service orientation of such BMs. Finally, the main challenges for practitioners emerged from the survey are discussed in this article, highlighting directions for future research.
Federico Adrodegari; Andrea Bacchetti; Nicola Saccani; Aitor Arnaiz; Thomas Meiren. The transition towards service-oriented business models. International Journal of Engineering Business Management 2018, 10, 1 .
AMA StyleFederico Adrodegari, Andrea Bacchetti, Nicola Saccani, Aitor Arnaiz, Thomas Meiren. The transition towards service-oriented business models. International Journal of Engineering Business Management. 2018; 10 ():1.
Chicago/Turabian StyleFederico Adrodegari; Andrea Bacchetti; Nicola Saccani; Aitor Arnaiz; Thomas Meiren. 2018. "The transition towards service-oriented business models." International Journal of Engineering Business Management 10, no. : 1.
Federico Adrodegari; Nicola Saccani; Christian Kowalkowski; Jyrki Vilo. PSS business model conceptualization and application. Production Planning & Control 2017, 28, 1251 -1263.
AMA StyleFederico Adrodegari, Nicola Saccani, Christian Kowalkowski, Jyrki Vilo. PSS business model conceptualization and application. Production Planning & Control. 2017; 28 (15):1251-1263.
Chicago/Turabian StyleFederico Adrodegari; Nicola Saccani; Christian Kowalkowski; Jyrki Vilo. 2017. "PSS business model conceptualization and application." Production Planning & Control 28, no. 15: 1251-1263.
Nowadays a comprehensive transformation from traditional business models, based on the product sales, to new product-service systems (PSS) can be seen as an opportunity for industrial firms to gain revenues and new competitive advantage. Nevertheless manufacturers frequently fight with this innovation, as it requires fundamental changes in the structure, culture and competencies of the company. Rarely, industrial firms understand how they should reconfigure the elements of their business model (BM) in order to servitize. In addition, literature has only recently started to discuss PSS BM extensively and still gives little support to the decision-making process regarding the service transformation. To provide a first step into closing this gap, this paper proposes a new integrated multi-step methodology for the selection and design of the most appropriate PSS BM. In order to enable the application of the methodology to practical cases, a specific toolkit has been developed. An action research was then performed to illustrate an application of the framework in a capital goods manufacturer and provide research insights
Federico Adrodegari; Theoni Pashou; Nicola Saccani. Business Model Innovation: Process and Tools for Service Transformation of Industrial Firms. Procedia CIRP 2017, 64, 103 -108.
AMA StyleFederico Adrodegari, Theoni Pashou, Nicola Saccani. Business Model Innovation: Process and Tools for Service Transformation of Industrial Firms. Procedia CIRP. 2017; 64 ():103-108.
Chicago/Turabian StyleFederico Adrodegari; Theoni Pashou; Nicola Saccani. 2017. "Business Model Innovation: Process and Tools for Service Transformation of Industrial Firms." Procedia CIRP 64, no. : 103-108.
In order to successfully move “from products to solutions”, companies need to redesign their business model. Nevertheless, service oriented BMs in product-centric firms are under-investigated in the literature: very few works develop a scheme of analysis of such BMs. To provide a first step into closing this gap, we propose a new framework to describe service-oriented BMs, pointing out the main BM components and related PSS characteristics. Thus, the proposed framework aims to help companies to take into account the relevant elements that need to be designed to successfully implement a service-oriented BM and thus guide strategic decisions
Federico Adrodegari; Nicola Saccani; Christian Kowalkowski. A Framework for PSS Business Models: Formalization and Application. Procedia CIRP 2016, 47, 519 -524.
AMA StyleFederico Adrodegari, Nicola Saccani, Christian Kowalkowski. A Framework for PSS Business Models: Formalization and Application. Procedia CIRP. 2016; 47 ():519-524.
Chicago/Turabian StyleFederico Adrodegari; Nicola Saccani; Christian Kowalkowski. 2016. "A Framework for PSS Business Models: Formalization and Application." Procedia CIRP 47, no. : 519-524.
The evolution of capital goods companies towards a “service-oriented” business model is challenging and requires fundamental changes in the company. Main aims of this study, that is a part of a large research project, are to understand how business models of companies that operate in capital goods sector are configured and to identify different PSS types that can help companies to better understand the shifting toward a service-oriented business model. To achieve these results, we developed a framework, based on the Canvas model and carried out an exploratory survey among 95 European companies to understand the relevant issues that characterize business model configuration in servitization context
Federico Adrodegari; Andrea Alghisi; Marco Ardolino; Nicola Saccani. From Ownership to Service-oriented Business Models: A Survey in Capital Goods Companies and a PSS Typology. Procedia CIRP 2015, 30, 245 -250.
AMA StyleFederico Adrodegari, Andrea Alghisi, Marco Ardolino, Nicola Saccani. From Ownership to Service-oriented Business Models: A Survey in Capital Goods Companies and a PSS Typology. Procedia CIRP. 2015; 30 ():245-250.
Chicago/Turabian StyleFederico Adrodegari; Andrea Alghisi; Marco Ardolino; Nicola Saccani. 2015. "From Ownership to Service-oriented Business Models: A Survey in Capital Goods Companies and a PSS Typology." Procedia CIRP 30, no. : 245-250.