Dr. Pei-Chun Lai is a full professor in the Department of Hotel and Restaurant Management, National Ping-Tung University of Science and Technology, Taiwan. She holds her Ph.D. degree in Hospitality Management from the Scottish Hotel School, University of Strathclyde, Glasgow, U.K. Her research interests are on topics related to flexibility in HRM, outsourcing, and hotel operation management. Pei-Chun has published over 20 articles in numerous peer-reviewed, high-impact journals, such as the International Journal of Human Resource Management, The Service Industries Journal, Total Quality Management & Business Excellence, Tourism Economics, and the International Journal of Hospitality Management.