The objective of this research is to propose a theoretical model based on studies on residents’ quality of life in smart tourism destinations. Smart tourism destinations are territories based on information and communication technologies (ICT), which improve travelers’ tourist experiences as well as affect the quality of life of residents. To know the context of the relationships between tourism and quality of life, main studies and theories regarding these two phenomena are analyzed. Likewise, the relationship between smart places and quality of life is also studied. Therefore, a theoretical model on residents’ quality of life in smart tourism destinations is proposed based on a systematized analysis of the literature. From the theoretical model, it is perceived that residents’ overall life satisfaction results from the relationship between perceived tourism impacts and satisfaction with specific life factors, and they are measured by qualitative indicators. Also, it is identified that the quality of life of residents is clearly influenced by the impacts of tourism and ICTs. In addition, it is understood that the residents’ overall life satisfaction corroborates for the further development of the smart tourism destination. Finally, we understand that the knowledge of residents’ perception and satisfaction of their quality of life contribute to formulation and implementation of urban and tourism development policies in smart tourism destinations.

Esta investigación analiza la visión de los stakeholders sobre los destinos turísticos inteligentes, fundado en la metodología de Sociedad Estatal para la Gestión de la Innovación y las Tecnologías Turísticas, S.A. (SEGITTUR), teniendo como estudio de caso Marbella, municipio perteneciente a la provincia de Málaga (España). A fin de alcanzar los objetivos planteados, fue utilizada la metodología cualitativa, a través de las técnicas de observación directa y realización de entrevistas semiestructuradas con agentes del turismo – directos e indirectos- de la ciudad. Las opiniones de los entrevistados se han categorizado de forma inductiva a partir de las redes sistémicas de ideas y pensamientos, por medio de un análisis de contenido. Los resultados demuestran que Marbella presenta características de un destino turístico inteligente, sinembargo, le hace falta cumplir, de manera más amplia, con todas las dimensiones o ejes metodológicos de SEGITTUR: la tecnología, la innovación, la accesibilidad y la sostenibilidad. Se concluye que Marbellaes considerada un Smart Tourism Destination, en fase inicial, que adopta principalmente estrategias tecnológicas y sostenibles. Además, se destaca que la gobernanza turística y la construcción de indicadores sonfactores claves para el éxito de los destinos inteligentes.

A RESSEGMENTAÇÃO NOS DESTINOS TURÍSTICOS DE COMPRAS: PROPOSTAS DO SETOR HOTELEIRO DE JAGUARÃO-RS, BRASIL