Based on cognitive dissonance theory, this study aims to test good soldier syndrome regarding the relationship among compulsory citizenship behavior, job engagement, emotion regulation, and job performance so as to promote sustainable Human Resource Management (HRM). The sample, which applied the purposive sampling method, comprised 89 supervisors and 304 subordinates who work from 4-star and 5-star hotels in Taiwan. The results showed that the relevantly negative effect of employees’ performance is caused by compulsory citizenship behavior, that job engagement mediates the relationship between compulsory citizenship behavior and job performance, and that the indirect effect between compulsory citizenship behavior and job performance via job engagement is moderated by emotion regulation. Based on the findings of this study, this paper provides managerial implications, limitations of the current study, and future research suggestions.

Within the framework of regulatory focus theory, this study examines the issues of job crafting. This study adopts purposive sampling as a means to collect data. A total of 123 teams with 514 members were invited to participate in the survey, and 91 teams with 354 members provided valid questionnaire responses for data analysis. Mplus 7.0 was applied to conduct data analysis and verification. Data analysis demonstrates that (1) team-member exchange (TMX) exerts a positive influence on team job crafting and individual job crafting; (2) team job crafting positively affects individual job crafting; (3) TMX can positively affect individual job crafting via team job crafting; and (4) a prevention focus has a moderated mediation effect on the indirect relationship between TMX and individual job crafting. Based on its findings, this study has both practical and theoretical implications. Academically, it can be regarded as a pioneering academic endeavor. Practically, this study can enhance teamwork, postulate job flow, and promote the quality of member relationships, thus boosting individual job crafting performance.

Purpose: The purpose of this research is to explore how knowledge source and knowledge recipient influence knowledge transfer performance through political skill and partnership quality, and in so doing to make up for the lack of research on the political skills of knowledge sources in the process of knowledge transfer.Design/methodology/approach: This research used paired-sample questionnaires to conduct a survey. One direct supervisor was paired with 1–4 subordinates; 224 other-reported questionnaires were sent out to supervisors and 896 self-reported questionnaires to subordinates. A total of 171 valid supervisor questionnaires and 511 valid subordinate questionnaires were collected. Hierarchical regression analysis was used to analyze the data.Findings: This empirical research demonstrated that knowledge sources with political skills can promote partnership quality and influence the success of knowledge transfer.Research limitations/implications: This study was a cross-sectional design. Therefore, in our future research, self-report and non-self-report data will be collected in the process of questionnaire administration, and a multi-group questionnaire method (time/field isolation method) will be adopted to avoid having the same source of data. Supervisors and employees will be divided into different groups to collect sources, and the results from two different sources will be used to reduce the negative impact of common method variance.Practical implications: External knowledge sources with political skills can impact recipient' knowledge transfer performance in the workplace, which means that external knowledge sources can provide the organization with innovative ideas and implementation skills.Originality/value: The study presents a valid model that comprises the antecedents (characteristics of the source of knowledge), mediators (partnership quality), moderators (political skill) and consequences of knowledge transfer performance of firms.

Exploring the relationship between characteristics of the source of knowledge and knowledge transfer performance seems to be crucial in order to make up for the lack of research on the political skills of knowledge sources in the process of knowledge transfer. For this reason, this study conducts a paired-sample questionnaire survey to achieve the research purpose. One direct supervisor was paired with 1∼4 subordinates; 274 other-reported questionnaires were sent out to supervisors and 1,096 self-reported questionnaires to subordinates. A total of 214 valid supervisor questionnaires and 630 valid subordinate questionnaires were collected. The finding demonstrates that knowledge sources with political skills can reduce knowledge barriers to knowledge transfer as well as affect knowledge transfer performance. This research presents a valid model that comprises the antecedents (characteristics of the knowledge source), mediators (knowledge barriers), moderators (political skill), and consequences of knowledge transfer performance of firms. Moreover, this study provides several meaningful directions for future research.

This study aims to investigate whether frugality increases customer complaints via the mediating role of the zone of tolerance (ZOT) of quality for Shanzhai products. Additionally, the study seeks to explore how customer empathy as a boundary condition affects the relationship between the ZOT of quality and customer complaints. Based on the purchasing data of 241 low-income customers from business-to-consumer (B2C) e-commerce and social platforms in China, hierarchical analysis was conducted in the study. Moreover, “PROCESS SPSS Macro” was used to test the mediation effect of the ZOT of quality and the moderated mediation effect with customer empathy as a moderator. The results indicate a positive impact of frugality on customer complaints, which is mediated by the ZOT of quality. Moreover, with an increase in customer empathy, the negative effect of the ZOT of quality on customer complaints increases, and the positive influence of frugality on customer complaints, through the mediation of the ZOT of quality, also becomes stronger. Drawing upon the principle of cognitive consistency, this study not only extends the stream of research on frugality by exploring how frugality influences customer complaints via the mediation of the ZOT of quality but also sheds new light on the research on customer empathy by exploring its moderating role in the relationship between the ZOT of quality and customer complaints.

Purpose: This study investigates how the speed of digital transformation affects firms' competitive positions in product markets, drawing on the theoretical frameworks of first-mover advantage and time-compression diseconomies. It aims to reveal how accelerating digital transformation shapes market competitiveness and through which mechanisms these effects occur. Design/methodology/approach: Using data from 3,299 listed Chinese firms over the period 2008–2023, the study employs multiple empirical models to examine the relationship between digital transformation speed and corporate competitiveness, with a particular focus on mediating and moderating mechanisms. Findings: The results show that faster digital transformation significantly strengthens firms' market competitiveness. This relationship is mediated by lower customer and supplier concentration and by improvements in total factor productivity. Moreover, the positive effects of rapid digital transformation are stronger in state-owned enterprises, firms with limited resource slack and those operating in less marketized regions. Originality/value: This study enriches the literature by clarifying the dynamic link between the pace of digital adoption and competitive advantage. It highlights the mechanisms and contextual factors underlying this relationship and offers practical guidance for managers assessing how quickly to pursue digital transformation to enhance market positioning.