Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in technology and vehicle tracking systems, this approach of management has gained new possibilities for the improvement of logistics services. By studying the specific case of an LSP, this paper investigates the use of these technologies in the management of their business and services. The results indicate that the LSP seeks to increase its services and to streamline information in order to respond to customer needs in real time. It is also evident in this case under study that the combination of the technology available together with the fleet management system has become a distinguishing feature for this LSP, one which increases their skills and important information for both customers and business.

Purpose: The purpose of this paper is to systematically describe the key practical contributions of the theory of constraints (TOC) to outbound (distribution) logistics.Design/methodology/approach: Based on theoretical research, this paper presents the main practical aspects of the approach suggested by TOC to outbound logistics and discusses the assumptions upon which it is based.Findings: This paper corroborates the thesis defended by TOC, according to which the current ways of managing outbound logistics, based mainly on sales forecasts lead to difficulties in handling trade‐offs between logistics (stock and transportation) costs and stock‐out levels.Research limitations/implications: The reported research is of a theoretical nature.Practical implications: TOC offers a proposal that is complementary in many aspects and very distinguishable in others about the way some key processes and elements of supply chain management (SCM) are managed, especially outbound logistics.Originality/value: Considering the dearth of papers dealing with the conceptual articulation and organization of this subject, the paper contributes to systematize the knowledge currently available about the contributions of the TOC to outbound logistics, highlighting the practical implications of applying TOC to outbound logistics.

O processo de globalização e a revolução digital têm trazido novos desafios de competitividade às empresas. Uma dessas novas necessidades é a mudança do foco do escopo gerencial para toda a cadeia de suprimentos. Gerenciar uma cadeia de suprimentos requer, entre outros aspectos, a integração dos "processos-chave" de negócios ao longo dessa cadeia. Nesse sentido, este trabalho teve como objetivo identificar como é a relação entre a integração de processos ao longo da cadeia de suprimentos e o desempenho no serviço prestado ao cliente (customer service). Para tanto, a abordagem exploratória foi utilizada, tendo como objeto de estudo uma cadeia de suprimentos calçadista localizada na cidade de Franca, a qual se constitui em um bom exemplo de cadeia consolidada e já inserida no mercado internacional. Os resultados obtidos permitem concluir que o desempenho do serviço ao cliente na cadeia estudada está relacionado diretamente com a integração dos processos de atendimento de pedidos, gestão da demanda e desenvolvimento de produtos ao longo da cadeia, envolvendo não apenas a integração com clientes, mas também com os fornecedores-chave. Pode-se constatar ainda que esse desempenho está relacionado também com a existência de competências internas nos processos considerados, nas empresas estudadas.

Nos últimos anos a Gestão da Cadeia de Suprimentos (Supply Chain Management - SCM) tem criado oportunidades e desafios para a competição no mundo dos negócios. Por sua vez, a análise das configurações das cadeias é um tema que tem se tornado importante porque permite identificar potenciais oportunidades de melhorias na gestão e na tomada de decisão dos diversos elos das cadeias. Nesse contexto, este artigo apresenta um modelo com o intuito de analisar Cadeias de Suprimento baseado em dimensões-chave. O modelo foi validado através de um estudo de caso conduzido em diferentes Cadeias de Suprimento de um grande fabricante nacional de cilindros de armazenamento de Gás Natural Veicular (GNV).

The present work aims to present an application of Lean Production and its tools in the production process of an industry manufacturer of furniture for industrial refrigeration. A strategic change was made and results were evaluated, considering the comparison between the current and future situation in the design of production volume, product characteristics, manufacturing time, and process analysis in relation to wastes, defects and storage of unnecessary materials, which can increase the cost of the final product. Likewise, the reduction or elimination of resources is also a trend from a sustainability perspective, as these inefficiencies can lead to increased consumption generated in production and impact the environment. Considering the importance of the Production Strategy aligned to the operations as a priority for the achievement of positive results, a theoretical, exploratory, bibliographical and descriptive reflection was carried out. The research conducted is of an applied nature and the methods of inductive and comparative approach have been adopted. The applicability of the Lean Production concepts and tools was analyzed and, through a case study, the productive process of the industry was investigated. The contribution is to certify that with the adoption of lean tools and thinking, it is possible to eliminate wastes, promoting improvements in the manufacturing process, and measuring financial gains. As a practical result, this strategic business reorganization reduced costs and improved the process, which has given rise to the level of competitiveness in a globalized economy.