This page has only limited features, please log in for full access.
Engagement of stakeholders in the research process provides valuable insights around tourism issues yet can be fraught with challenges. Ketso is a toolkit that can help overcome these barriers to facilitate stakeholder inclusion and collaboration. Drawing on a study into accessibility and tourism, this paper provides critical reflections on the potential of Ketso as a qualitative method in bringing together diverse stakeholders for inclusive dialogue around social change. Ketso can develop opportunities for change in the tourism system by making the absences of knowledge and assumptions in the worldviews of powerful tourism stakeholders apparent. Our analysis revealed how Ketso enabled inclusive collaboration to engender both tacit and wider community stakeholder knowledge, building capacity for co-created solutions to make tourism more accessible (barrier-free) for travellers with disabilities.
Alison McIntosh; Cheryl Cockburn-Wootten. Uncovering absences and gaps: using Ketso in qualitative research for accessible tourism. Journal of Qualitative Research in Tourism 2021, 2, 1 -19.
AMA StyleAlison McIntosh, Cheryl Cockburn-Wootten. Uncovering absences and gaps: using Ketso in qualitative research for accessible tourism. Journal of Qualitative Research in Tourism. 2021; 2 (1):1-19.
Chicago/Turabian StyleAlison McIntosh; Cheryl Cockburn-Wootten. 2021. "Uncovering absences and gaps: using Ketso in qualitative research for accessible tourism." Journal of Qualitative Research in Tourism 2, no. 1: 1-19.
This study evaluated customer reviews about The Clink restaurants to understand how they are rated and what experience is gained by fine dining in a prison. The Clink Charity runs training restaurants in four U.K. prisons and aims to change attitudes and transform lives through prisoner rehabilitation. This research used an interpretive case study of the Clink restaurants to evaluate online customer reviews posted on TripAdvisor. In total, 3951 reviews were analysed using Leximancer 5.0. The most prominent themes were Food: ‘fine-dining in prisons’, Visit: ‘The Clink ambassadors’, and Prison: ‘the inside and outside divide’. Despite the prison location, customers reported having exceptional, professional and memorable dining experiences delivered by highly trained chefs, and that the front of house staff would rival those in many fine-dining restaurants. Further research is required to confirm how dining at a Clink restaurant may have potentially begun to change the public perceptions of prisoners.
Maria Gebbels; Alison McIntosh; Tracy Harkison. Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants. International Journal of Hospitality Management 2021, 95, 102937 .
AMA StyleMaria Gebbels, Alison McIntosh, Tracy Harkison. Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants. International Journal of Hospitality Management. 2021; 95 ():102937.
Chicago/Turabian StyleMaria Gebbels; Alison McIntosh; Tracy Harkison. 2021. "Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants." International Journal of Hospitality Management 95, no. : 102937.
Internationally, the accessible tourism market has been identified as a growing segment that could lead the way for social inclusiveness, as well as providing the industry with financial gains and destination competitiveness. Despite the increased number of people who travel with access requirements, the sector still lacks an understanding of the expectations and experiences of access tourists. Accessible tourism covers an array of impairments from people who are immobile, visually impaired, an invisible impairment, parents with pushchairs, and seniors. The purpose of this study was to understand the expectations and experiences of the access consumer to suggest improvements for accessibility for the New Zealand tourism sector. The social model of disability was adopted to examine the sector and framed the semi-structured interviews with access consumers. Key results identified from the data were the need to achieve dignity in service offerings to gain experiences that facilitate independence and equity of access, access to information before the travel that is clear and accurate to aid planning, and accessible transport and education. In conclusion, the paper calls for the New Zealand tourism industry to align with the Disability Strategy sustainability goals to achieve equity and inclusion and create enjoyable accessible experiences in their tourist offerings.
Cheryl Cockburn-Wootten; Alison McIntosh. Improving the Accessibility of the Tourism Industry in New Zealand. Sustainability 2020, 12, 10478 .
AMA StyleCheryl Cockburn-Wootten, Alison McIntosh. Improving the Accessibility of the Tourism Industry in New Zealand. Sustainability. 2020; 12 (24):10478.
Chicago/Turabian StyleCheryl Cockburn-Wootten; Alison McIntosh. 2020. "Improving the Accessibility of the Tourism Industry in New Zealand." Sustainability 12, no. 24: 10478.
Accessibility constitutes one important consideration in the field of scholarship relating to inclusive tourism development because it is fundamentally about the inclusion of people with disabilities in tourism and in society. This conceptual paper maps how accessible tourism is currently positioned against an established framework of inclusive tourism development and gives examples of relevant accessible tourism studies to recommend a future agenda for more inclusive outcomes that move towards sustainability. The seven elements of Scheyvens and Biddulph’s (2018) conceptual framework for inclusive tourism development form an appropriate and useful tool upon which to examine the current state of accessible tourism. The application of this framework reveals that we still have some way to go. We conclude this paper with a future agenda that posits attention to all seven elements of the inclusive tourism framework for accessible tourism, notably, to increase the involvement of people with disabilities as tourism producers and consumers; increase their self-representation and participation in decision-making; transform power relations; reimagine tourism places and people; and break down social barriers. We especially urge researchers to examine the dominant ableist discourse, to consider how our inquiry can be more participatory and inclusive, and to seek to bridge inquiry, industry and community.
Brielle Gillovic; Alison McIntosh. Accessibility and Inclusive Tourism Development: Current State and Future Agenda. Sustainability 2020, 12, 9722 .
AMA StyleBrielle Gillovic, Alison McIntosh. Accessibility and Inclusive Tourism Development: Current State and Future Agenda. Sustainability. 2020; 12 (22):9722.
Chicago/Turabian StyleBrielle Gillovic; Alison McIntosh. 2020. "Accessibility and Inclusive Tourism Development: Current State and Future Agenda." Sustainability 12, no. 22: 9722.
Artisan entrepreneurs are argued to be creative disruptors of business norms influencing societal, political and economic change. Yet, studies of small- and medium-sized hospitality artisan enterprises are few, especially studies of their sustainability practice. This interpretive study used qualitative in-depth interviews with eight New Zealand hospitality operators who are deemed artisan entrepreneurs to glean exploratory insights into their perspectives of sustainability in their enterprises. Thematic analysis revealed four overarching conceptual themes that captured the artisans’ journeys against the tide of conventional business mores towards sustainable practice. The themes were the backstory, a road less travelled, tribe of journey-makers and rewards of the journey. The findings highlight that the sustainable hospitality business model demands much more than the conventional equivalent. As such, the findings reveal a sustainability consciousness as the driving motive and important starting point. The study also provides some evidence to confirm hospitality artisan entrepreneurs as creative disruptors in the global sustainable business agenda.
Maree L. Stansfield; Alison McIntosh; Jill Poulston. Hospitality artisan entrepreneurs’ perspectives of sustainability. Hospitality & Society 2020, 10, 313 -334.
AMA StyleMaree L. Stansfield, Alison McIntosh, Jill Poulston. Hospitality artisan entrepreneurs’ perspectives of sustainability. Hospitality & Society. 2020; 10 (3):313-334.
Chicago/Turabian StyleMaree L. Stansfield; Alison McIntosh; Jill Poulston. 2020. "Hospitality artisan entrepreneurs’ perspectives of sustainability." Hospitality & Society 10, no. 3: 313-334.
Following the tragic events of the Christchurch shooting on 15th March 2019, New Zealanders projected a national image of hospitality towards Muslim New Zealanders, involving an Islamic call to prayer in Parliament, and women wearing hijab in solidarity – unique public demonstrations of compassion and inclusion. In 2020, the New Zealand government will raise its refugee quota to 1,500 refugees per year as part of its United Nations obligations and remove its race-based aspects [1]. Globally, there are vast displacements of people fleeing persecution and economic oppression [2]. Arguably, despite its small refugee resettlement quota, New Zealand appears hospitable. Yet our study reveals a context within which negative economic, social and political factors dominate policy and practices. It similarly highlights ways in which New Zealand’s hospitality towards refugees is paternalistic and interventionist, even if not deliberately [3]. ‘Being hospitable’ is typically defined as a social relation that accompanies the ideologies and unconditional practices of ‘welcome’ [4]. As an act of welcome, hospitality gives ethical recognition to the stranger. This practice of hospitality enables and resonates a feeling of belonging and inclusion. However, the intrinsic nature of hospitality may foster exclusion as well as inclusion. The Christchurch incident arose from an act of unwelcome and a false sense of security from authorities as previous discrimination reported by the local refugee Muslim community was ignored. As such, key questions remain about how hospitable New Zealand is to refugees. When refugees are resettled into a destination, refugee-focused service providers (including not-for-profits, community groups and NGOs) offer frontline services to ease refugees’ experiences of trauma and marginalisation. They provide advocacy and welcome through reception processes, translation services and multicultural centres. We facilitated a national think tank attended by 34 refugee-focused service providers to examine how they practice a hospitable welcome through their advocacy and frontline services and how the welcome could be improved. Participants identified the need for greater collaboration and communication between refugee-focused service providers to enhance trust, relationships, to enable former refugees to feel safe in voicing their concerns and access services, and to reduce the competition and duplication of service provision in the face of scarce funding. They also recognised the need to increase attention to the notion of welcome and advocacy by adopting practices from non-interventionist actions that draw on the notion of welcome as empathetic, warm and connecting, with minimum rules, and to centre refugee voices with their active participation in policy development, service delivery and social inclusion activities. Participants also advocated continued efforts by the media and wider community to reduce discrimination and negative social dialogue around refugees and to encourage their social inclusion. To achieve these outcomes, participants raised the need to address the important issues of underfunding and strategy underpinning the delivery of refugee-focused service provision. Overall, our findings suggest that beneath the initial welcoming surface, an alternative perspective may be concealed that restricts us from providing a broader inclusive hospitality and welcome into Aotearoa New Zealand. To bridge this potential impasse, a more humanistic approach is potentially required, where refugees actively co-create the critical framing of hospitality [5, 6] to better support their resettlement. The original research on which this article is based is available here https://doi.org/10.1080/02642069.2018.1472243 Corresponding author Alison McIntosh can be contacted at: [email protected] References (1) Graham-McLay, C. Under Pressure, New Zealand Ends Policy Branded Racist. The New York Times, Oct 4, 2019. https://www.nytimes.com/2019/10/04/world/asia/jacinda-ardern-refugees-new-zealand.html?fbclid=IwAR0JYwr7Fl31gtQ9qXS0XTTLXyNkTXSC9DBWot0Mf0UtQLp9EXTBKTmqcBk (accessed Oct 20, 2019). (2) Goldin, I.; Cameron, G.; Balarajan, M. Exceptional People: How Migration Shaped our World and will Define our Future; Princeton University Press: Princeton, NJ, 2012. (3) McIntosh, A.; Cockburn-Wootten, C. Refugee-Focused Service Providers: Improving the Welcome in New Zealand. The Service Industries Journal 2018. https://doi.org/10.1080/02642069.2018.1472243. (4). Lynch, P.; Germann Molz, J.; McIntosh, A.; Lugosi, P.; Lashley, C. Theorizing Hospitality. Hospitality & Society 2011, 1 (1), 3–24. https://doi.org/10.1386/hosp.1.1.3_2 (5) Still, J. Derrida and Hospitality: Theory and Practice; Edinburgh University Press: Edinburgh, 2010. (6) Brebner, L.; McIntosh, A.; Ewazi, S.; van Veen, M. Eds. Tastes of Home; Auckland University of Technology: Auckland, 2018.
Alison McIntosh; Cheryl Cockburn-Wootten. How hospitable is Aotearoa New Zealand to refugees? Hospitality Insights 2020, 4, 11 -12.
AMA StyleAlison McIntosh, Cheryl Cockburn-Wootten. How hospitable is Aotearoa New Zealand to refugees? Hospitality Insights. 2020; 4 (1):11-12.
Chicago/Turabian StyleAlison McIntosh; Cheryl Cockburn-Wootten. 2020. "How hospitable is Aotearoa New Zealand to refugees?" Hospitality Insights 4, no. 1: 11-12.
Images portrayed in online media may influence societal perceptions of chefs, with the potential to perpetuate gender segregation in the professional kitchen. Little scholarly attention in previous research has been given to the examination of gender and images in hospitality media. This article aims to fill that gap through an exploration of how online hospitality media may socially construct the gendered nature of the chef profession. The visual research method — the use of images to learn about the social world — was used to analyse 315 images collected from lifestyle magazines accessed online, food event websites, hospitality and restaurant industry-related websites, cookbooks and cooking equipment websites in New Zealand. Specifically, images depicting male and female chefs were sourced and analysed in relation to their gender representation. The findings revealed a marked difference between the portrayed images of male and female chefs. Not only did female chefs feature less frequently in the images, they were also predominantly portrayed in more domestic settings, with feminine aspects emphasised. The potential implications of these results are discussed, including the reinforcement of gender stereotypes underpinning segregation in the chef profession.
Beverly (Shih-Yun) Chen; Alison McIntosh; Candice Harris; Warren Goodsir. Media images and the gendered representation of chefs. Research in Hospitality Management 2020, 10, 1 -6.
AMA StyleBeverly (Shih-Yun) Chen, Alison McIntosh, Candice Harris, Warren Goodsir. Media images and the gendered representation of chefs. Research in Hospitality Management. 2020; 10 (1):1-6.
Chicago/Turabian StyleBeverly (Shih-Yun) Chen; Alison McIntosh; Candice Harris; Warren Goodsir. 2020. "Media images and the gendered representation of chefs." Research in Hospitality Management 10, no. 1: 1-6.
Previous tourism research has examined the barriers and travel experiences of people with physical/mobility and sensory impairments. This paper advances tourism knowledge by revealing the travel experiences of people with the invisible and stigmatising condition of epilepsy. The study employed a phenomenological approach to explore whether, and how, the hidden neurological condition affects the travel experience. Analysis of the data revealed three main themes relating to the experience of travel for individuals with epilepsy: seizure episodes; invisibility of the condition; and managing anxiety. The paper illuminates the hidden side of travel for people with epilepsy and its social stigma, and problematises the socially constructed nature of travel as mostly visible, an escape from normality, independent and authentic.
Alison J. McIntosh. The hidden side of travel: Epilepsy and tourism. Annals of Tourism Research 2019, 81, 102856 .
AMA StyleAlison J. McIntosh. The hidden side of travel: Epilepsy and tourism. Annals of Tourism Research. 2019; 81 ():102856.
Chicago/Turabian StyleAlison J. McIntosh. 2019. "The hidden side of travel: Epilepsy and tourism." Annals of Tourism Research 81, no. : 102856.
Within tourism studies, there has been a gap in attempting to understand chronic illness within the context of travel. Researchers examining affective tourism have noted that much of everyday life endeavours to create order through ‘ontological security’ for individuals. In creating this sense of order, positivity and emotional security are emphasised, while taboo issues such as death, pain and chronic illness are ‘bracketed off’. Despite these attempts at bracketing, travel experiences can prompt individuals to reflect on their own mortality, existence and purpose, which in turn may reshape their travel experiences. For senior travellers, chronic illness may be part of their everyday reality, challenging the individual’s sense of self, time and relationships with places, things and people. These topics can be challenging for data collection, because such experiences can be hidden, emotion-laden, difficult to articulate or difficult for others to observe. Researchers have noted the methodological challenges with the use of traditional data tools and have turned to creative visual methods to facilitate and gain deeper understandings of participants’ experiences of chronic illnesses. We used one creative visual tool, the ‘MeBox’ method, to study the hidden aspects of chronic illness and to understand the embodied experience of chronic illness in the context of their travel. The ‘MeBox’ method was created to understand and communicate the participants’ multifaceted experience of chronic illness. The ‘MeBox’ method contributes to tourism scholarship, particularly for sensitive topics, by facilitating the inclusion of participants’ voices to capture their affective travel experiences. This method usefully represents the deeper emotionality of tourists’ lived experience that may have otherwise remained invisible to others.
Uditha Ramanayake; Cheryl Cockburn-Wootten; Alison J. McIntosh. The ‘MeBox’ method and the emotional effects of chronic illness on travel. Tourism Geographies 2019, 1 -23.
AMA StyleUditha Ramanayake, Cheryl Cockburn-Wootten, Alison J. McIntosh. The ‘MeBox’ method and the emotional effects of chronic illness on travel. Tourism Geographies. 2019; ():1-23.
Chicago/Turabian StyleUditha Ramanayake; Cheryl Cockburn-Wootten; Alison J. McIntosh. 2019. "The ‘MeBox’ method and the emotional effects of chronic illness on travel." Tourism Geographies , no. : 1-23.
The tourism industry has the potential to provide sustainable employment and empowerment for Māori. Whilst previous tourism research has identified the need for Māori control, ownership and authenticity in this regard, few studies have engaged an Indigenist paradigm to understand how this may be achieved. There remains an important need to consider how Māori values and principles can facilitate Kaupapa-driven Māori tourism business. Using a Kaupapa Māori methodology, a series of Hui examined a Whānau (Māori family) tourism business development targeting the cruise industry. The research fills an important gap in knowledge as the Whānau unit is argued to be the core of socio-economic development for Māori. The cultural analysis was completed through the process of Whakapapa (genealogical connectedness) and Whānaungatanga (cultural relationships) to analyse data from a Māori worldview, and the findings revealed a cultural framework: Te Poutama Tāpoi Māori (the Poutama lattice of Māori tourism). The cultural framework demonstrates cultural levels of significance for the Whānau and offers an informed decision-making pathway for other Whānau. Using the framework, Whānau can consider cultural processes, practices, protocols, values and traditions in order to guide their authentic Māori tourism business development in a way that is by Māori about Māori.
Ash Puriri; Alison McIntosh. A cultural framework for Māori tourism: values and processes of a Whānau tourism business development. Journal of the Royal Society of New Zealand 2019, 49, 89 -103.
AMA StyleAsh Puriri, Alison McIntosh. A cultural framework for Māori tourism: values and processes of a Whānau tourism business development. Journal of the Royal Society of New Zealand. 2019; 49 (sup1):89-103.
Chicago/Turabian StyleAsh Puriri; Alison McIntosh. 2019. "A cultural framework for Māori tourism: values and processes of a Whānau tourism business development." Journal of the Royal Society of New Zealand 49, no. sup1: 89-103.
In recent decade tourism researches turned their attention to creative qualitative methodologies to gain the deeper understandings of tourism phenomena. Despite the considerable body of research focusing on creative methodologies there is a need to challenge and creatively disrupt conventional methodological approaches as they are criticised for their inability to be participant driven, capture the co-construction of research context or to address the impact of wider social dynamics to knowledge creation in tourism studies. Based on our research focused on host–guests experiences participating in the World Wide Opportunities on Organic Farms (WWOOF) programme in New Zealand we provide a critical consideration of LEGO® SERIOUS PLAY® for tourism studies. LEGO® SERIOUS PLAY® is a communication tool aimed at developing creative thinking through building metaphors around identities and experiences using LEGO® bricks. To demonstrate how the method can be used in tourism studies, we draw on examples from three LEGO® SERIOUS PLAY® workshops to illustrate the benefits and challenges of this methodological approach. LEGO® SERIOUS PLAY® offered a metaphorical way for participants to construct creative artefacts and explain their ideal WWOOFing experience, representing sometimes complex, entrenched and emotional issues, and relationships that may have been difficult to express via traditional methods. The method enables participant driven, co-production of knowledge in a playful, free-flowing way to foster creative thinking, meanings and possible solutions. The method helps participants creatively communicate complex and sensitive issues, especially around their relationships – to objects, landscapes, people and identities – aspects that may otherwise be silenced by traditional research methods. As a novel method LEGO® SERIOUS PLAY® provides opportunities for researchers who want to gain a deeper understanding of the social dimensions of tourism, to co-create spaces for knowledge exchange and develop an in-depth understanding of socially constructed relationships and realities.
Yana Wengel; Alison McIntosh; Cheryl Cockburn-Wootten. A critical consideration of LEGO® SERIOUS PLAY® methodology for tourism studies. Tourism Geographies 2019, 23, 162 -184.
AMA StyleYana Wengel, Alison McIntosh, Cheryl Cockburn-Wootten. A critical consideration of LEGO® SERIOUS PLAY® methodology for tourism studies. Tourism Geographies. 2019; 23 (1-2):162-184.
Chicago/Turabian StyleYana Wengel; Alison McIntosh; Cheryl Cockburn-Wootten. 2019. "A critical consideration of LEGO® SERIOUS PLAY® methodology for tourism studies." Tourism Geographies 23, no. 1-2: 162-184.
Yana Wengel; Alison McIntosh; Cheryl Cockburn-Wootten. Co-creating knowledge in tourism research using the Ketso method. Tourism Recreation Research 2019, 44, 311 -322.
AMA StyleYana Wengel, Alison McIntosh, Cheryl Cockburn-Wootten. Co-creating knowledge in tourism research using the Ketso method. Tourism Recreation Research. 2019; 44 (3):311-322.
Chicago/Turabian StyleYana Wengel; Alison McIntosh; Cheryl Cockburn-Wootten. 2019. "Co-creating knowledge in tourism research using the Ketso method." Tourism Recreation Research 44, no. 3: 311-322.
Employment is a core plank of independent living for people with disabilities and a key part of their identity and self-esteem. Nevertheless, it is widely recorded that people with disabilities have lower employment rates than the non-disabled, and continue to experience workplace discrimination. Workers with disabilities are generally found to have greater loyalty to the company, punctuality to the job, dependability, greater levels of cooperation and dedication, and lower turnover rates and absenteeism. Representing an estimated 10–19 percent of the general population worldwide, people with disabilities are seen as an untapped source of workers for hospitality labour [1]. Yet evidence shows that the hospitality industry has, so far, been a follower rather than a leader with respect to training and employment practices for people with disabilities compared to other industries [2]. Viewing disability as a product of the disabling wider social and attitudinal barriers around disability (known as the social model of disability [3]), there is an opportunity for the hospitality industry to contribute toward positive social change. Given the need to change negative societal attitudes before there can be an increase in the employment of people with disabilities, there is an important need to examine representations of disability in hospitality training and employment. Representations are important because they set expectations around behavioural norms and can help break down barriers by influencing the perceptions of those who receive them. Applying a constructionist approach [4], this research examined how hospitality work and training is represented in the popular television documentary series The Special Needs Hotel as it relates to training for young adults with learning disabilities1 – a group who are rendered more marginalised in employment than any other group of young people with disabilities. The three-part TV series, which aired on TVNZ in 2017, followed the experiences of young people with learning disabilities as they received hands-on hospitality training at the Foxes Hotel and Academy – a specialist catering college and residential training hotel in Somerset, U.K., that is also a fully operating hotel with paying guests (http://foxesacademy.ac.uk/). Over their three years of study, learners are trained in three vocational departments – house-keeping, food preparation and food service – before being prepared to apply for and seek hospitality employment. The research found that the series positively presents hospitality training as a means of enjoyment and of ‘achieving independence’ for the young adults with learning disabilities, with coping strategies and accommodations used to ensure the learners meet the necessary ‘realistic expectations’ and requirements of hospitality work. Through the intensive hands-on training, the learners are found to successfully acquire life skills, gain independence, find hospitality employment, and make plans for the future. However, this positive representation contrasts with the fear and realities of independence and struggles with the pressures of hospitality work for the trainees themselves (struggles that are both emotional and physical due to the nature of their disability). Our research highlighted that not all learners wanted independence, and often struggled with the training; for example, the stress and speed of service delivery, difficulties in communicating with customers, and having to work alone. Lessons from this research provide the opportunity to review and vary what is expected of the ‘look and feel’ of hospitality work and service delivery in order to increase employment for people with disabilities. In particular, if left unchallenged, the stereotyping of the ‘professionalism’ expected in hospitality work and training can render people with learning disabilities as being and looking unprofessional as hospitality workers and requiring accommodation to meet the standards of ‘doing hospitality’. There is a need to give greater attention to disability awareness training, including information geared toward working alongside employees with disabilities, and HR practices. There are challenges to employers about their attitudes toward employing people with disabilities and management of the physical and service environment with regards to how they can render it welcoming or unwelcoming for employees with disabilities. Above all, this understanding can open opportunities to review and realign hospitality employment and training with ethical and non-discriminatory principles and guidelines, which are essential if the employment of people with disabilities is to be improved. As this research concluded, the inclusion of people with disabilities can make the hospitality experience more diverse, personal, meaningful, unique and memorable. The full research article can be accessed here: https://www.sciencedirect.com/science/article/pii/S0278431917307351 Note We use the terminology of the documentary series and recognise the varied, unique and highly complex nature of learning disabilities. Corresponding author Alison McIntosh can be contacted at: [email protected] References (1) Poria, Y.; Reichel, A.; Brandt, Y. Dimensions of Hotel Experience of People with Disabilities: An Exploratory Study. International Journal of Contemporary Hospitality Management 2011, 23(5), 571–591. (2) Groschl, S. Current Human Resources Practices Affecting the Employment of Persons with Disabilities in Selected Toronto Hotels. International Journal of Hospitality and Tourism Administration 2004, 5(3), 15–30. (3) Oliver, M. Understanding Disability: From Theory to Practice; Palgrave Macmillan: Basingstoke, U.K., 1996. (4) Hall, S. Representation: Cultural Representations and Signifying Practices; Sage: London, U.K., 1997.
Alison McIntosh; Candice Harris. Hospitality training as a means of independence for young adults with learning disabilities. Hospitality Insights 2018, 2, 3 -4.
AMA StyleAlison McIntosh, Candice Harris. Hospitality training as a means of independence for young adults with learning disabilities. Hospitality Insights. 2018; 2 (2):3-4.
Chicago/Turabian StyleAlison McIntosh; Candice Harris. 2018. "Hospitality training as a means of independence for young adults with learning disabilities." Hospitality Insights 2, no. 2: 3-4.
Norms of ‘professionalism’ expected by the hospitality industry may create unrealistic and problematic expectations for employing people with learning disabilities. This study provides a first consideration of hospitality training for young people with learning difficulties. Inductive thematic analysis was used to analyse the popular television documentary series The Special Needs Hotel, generating two key themes: hospitality as achieving independence; and hospitality as expectations. Hospitality training is seen as a means of enabling ‘independence’ for young people with learning disabilities with strategies used to ensure the trainees meet the necessary ‘expectations’ and requirements of hospitality work. However, this positive representation contrasts with the struggles, fear and realities of independence and hospitality work for the trainees themselves. Contributing to discourses of representation and notions of inclusion and exclusion in hospitality, this study provides an opportunity to review and vary what is expected of hospitality work to increase employment for people with disabilities.
Alison McIntosh; Candice Harris. Representations of hospitality at The Special Needs Hotel. International Journal of Hospitality Management 2018, 75, 153 -159.
AMA StyleAlison McIntosh, Candice Harris. Representations of hospitality at The Special Needs Hotel. International Journal of Hospitality Management. 2018; 75 ():153-159.
Chicago/Turabian StyleAlison McIntosh; Candice Harris. 2018. "Representations of hospitality at The Special Needs Hotel." International Journal of Hospitality Management 75, no. : 153-159.
Overcoming traditional tourism silos to develop long-term relationships with stakeholders is essential for transformational change. Adopting broader networks connects researchers to pertinent issues facing society, develops reciprocal capacities for learning, and creates inclusive sustainable partnerships. As critical tourism scholars and not-for-profit employees, we illustrate the journey of how we engaged collaboratively with diverse stakeholders, from businesses, not-for-profits and the university, to tackle issues of economic disadvantage and social exclusion. Critical hospitality and dialogue theory were adopted to provide a framework for the processes of collaboration, research, networking, and advocacy work for inclusive sustainable spaces. Drawing on our involvement with co-founding a collaborative research network, the Network for Community Hospitality, and analysis of data from two Ketso workshops and interviews with 41 network members, we present reflections on setting up and facilitating the network. In addition, two examples of collaborative Network activities are presented to illustrate the techniques and dialogic communication processes for doing critical hospitality. The article thereby contributes by providing empirically informed and reflexive understandings into the experiences of working and communicating within long-term inclusive partnerships with diverse stakeholders to create traction for positive social sustainable change.
Cheryl Cockburn-Wootten; Alison J. McIntosh; Kim Smith; Sharon Jefferies. Communicating across tourism silos for inclusive sustainable partnerships. Journal of Sustainable Tourism 2018, 26, 1483 -1498.
AMA StyleCheryl Cockburn-Wootten, Alison J. McIntosh, Kim Smith, Sharon Jefferies. Communicating across tourism silos for inclusive sustainable partnerships. Journal of Sustainable Tourism. 2018; 26 (9):1483-1498.
Chicago/Turabian StyleCheryl Cockburn-Wootten; Alison J. McIntosh; Kim Smith; Sharon Jefferies. 2018. "Communicating across tourism silos for inclusive sustainable partnerships." Journal of Sustainable Tourism 26, no. 9: 1483-1498.
Brielle Gillovic; Alison McIntosh; Cheryl Cockburn-Wootten; Simon Darcy. Having a voice in inclusive tourism research. Annals of Tourism Research 2018, 71, 54 -56.
AMA StyleBrielle Gillovic, Alison McIntosh, Cheryl Cockburn-Wootten, Simon Darcy. Having a voice in inclusive tourism research. Annals of Tourism Research. 2018; 71 ():54-56.
Chicago/Turabian StyleBrielle Gillovic; Alison McIntosh; Cheryl Cockburn-Wootten; Simon Darcy. 2018. "Having a voice in inclusive tourism research." Annals of Tourism Research 71, no. : 54-56.
Tourism research on host-guest relations in non-profit exchange programmes remains scant. Using a case study of WWOOF farms in New Zealand, this paper examines the experiences of farmers and volunteers (‘WWOOFers’) in the Worldwide Opportunities on Organic Farms (WWOOF) programme. Using qualitative methods that privileged participants' voices, the research aimed to uncover the nature of the host-guest relationship in non-for-profit tourism. The key theme of ‘dirt’ is explored in this paper to illustrate both the physical nature of the voluntary farm work and the perceived exploitation of volunteers that are reported to characterise this experience. Overall, the findings challenge the idealistic aims of this type of volunteer tourism exchange programme that is usually reported in tourism literature. Specifically, the findings indicate the tensions of economic and ethical accountability within the WWOOF network and its community. The paper contributes to tourism studies research by providing a further understanding of the experiences shaping the relations and tensions between hosts and guests in this non-profit exchange programme.
Yana Wengel; Alison McIntosh; Cheryl Cockburn-Wootten. Tourism and ‘dirt’: A case study of WWOOF farms in New Zealand. Journal of Hospitality and Tourism Management 2018, 35, 46 -55.
AMA StyleYana Wengel, Alison McIntosh, Cheryl Cockburn-Wootten. Tourism and ‘dirt’: A case study of WWOOF farms in New Zealand. Journal of Hospitality and Tourism Management. 2018; 35 ():46-55.
Chicago/Turabian StyleYana Wengel; Alison McIntosh; Cheryl Cockburn-Wootten. 2018. "Tourism and ‘dirt’: A case study of WWOOF farms in New Zealand." Journal of Hospitality and Tourism Management 35, no. : 46-55.
When refugees are resettled into a destination, refugee-focused service providers offer frontline services to ease refugees’ experiences of trauma and marginalisation, providing advocacy and welcome through reception processes, translation services and multicultural centres. The degree and effectiveness of welcome given by these service providers are of importance to how quickly refugees feel they belong and can settle in their new society. This paper presents the findings of original research conducted with 34 refugee-focused service providers in New Zealand. Ketso, a creative, participatory tool was used as a community engagement method. The results indicate how these service providers felt the welcome, advocacy and support for refugees could be better organised to support the resettlement process. The barriers and challenges to the provision of welcome are discussed, and priorities identified to improve the refugee resettlement process and outcomes.
Alison McIntosh; Cheryl Cockburn-Wootten. Refugee-focused service providers: improving the welcome in New Zealand. The Service Industries Journal 2018, 39, 701 -716.
AMA StyleAlison McIntosh, Cheryl Cockburn-Wootten. Refugee-focused service providers: improving the welcome in New Zealand. The Service Industries Journal. 2018; 39 (9-10):701-716.
Chicago/Turabian StyleAlison McIntosh; Cheryl Cockburn-Wootten. 2018. "Refugee-focused service providers: improving the welcome in New Zealand." The Service Industries Journal 39, no. 9-10: 701-716.
This research note explores the contributions of scholarly research into terminal illness and tourism. Through a review of previous health tourism research, our search found very limited extant literature on tourism and life-threatening and terminal illness. Specific areas where research direction is needed include a reconceptualisation of health tourism to include notions of ill-health and its implications for the tourism industry; greater understanding of the lived experiences of travellers with life-threatening or terminal illness; and consideration of the notion of care and the needs of those providing palliative care during travel. The identification of these gaps in current knowledge provides an opportunity for further development of a research agenda for ill-health and tourism, which will have substantial implications both for academia and for the medical and tourism industries.
G. Willson; A. J. McIntosh; A. Morgan; D. Sanders. Terminal illness and tourism: a review of current literature and directions for future research. Tourism Recreation Research 2017, 43, 268 -272.
AMA StyleG. Willson, A. J. McIntosh, A. Morgan, D. Sanders. Terminal illness and tourism: a review of current literature and directions for future research. Tourism Recreation Research. 2017; 43 (2):268-272.
Chicago/Turabian StyleG. Willson; A. J. McIntosh; A. Morgan; D. Sanders. 2017. "Terminal illness and tourism: a review of current literature and directions for future research." Tourism Recreation Research 43, no. 2: 268-272.
The growing body of literature on “accessible tourism” lacks a critical scholarly debate around its specific language use and nomenclatures. To fill this gap, this paper provides a first examination of language. Language provides a unique capability to resist, strengthen and reframe identities of individuals and groups, yet can also reinforce, weaken and perpetuate dominant worldviews of disability. A content analysis examined previous accessible tourism literature with results illustrating that diversity exists amongst the varying terminologies adopted by scholars. Terms were employed loosely, inconsistently and interchangeably, euphemistically with erroneous understandings and nuances. The paper concludes with critical discussion about the power of researchers to (re) produce oppression through language that maligns and misrepresents, or to (re) conceptualise and (re) construct the world we live in with liberating language that facilitates positive social change.
Brielle Gillovic; Alison McIntosh; Simon Darcy; Cheryl Cockburn-Wootten. Enabling the language of accessible tourism. Journal of Sustainable Tourism 2017, 26, 615 -630.
AMA StyleBrielle Gillovic, Alison McIntosh, Simon Darcy, Cheryl Cockburn-Wootten. Enabling the language of accessible tourism. Journal of Sustainable Tourism. 2017; 26 (4):615-630.
Chicago/Turabian StyleBrielle Gillovic; Alison McIntosh; Simon Darcy; Cheryl Cockburn-Wootten. 2017. "Enabling the language of accessible tourism." Journal of Sustainable Tourism 26, no. 4: 615-630.