To support the nuances of collaborative work, many researchers have been exploring the field of Augmented Reality (AR), aiming to assist in co-located or remote scenarios. Solutions using AR allow taking advantage from seamless integration of virtual objects and real-world objects, thus providing collaborators with a shared understanding or common ground environment. However, most of the research efforts, so far, have been devoted to experiment with technology and mature methods to support its design and development. Therefore, it is now time to understand where the field stands and how well can it address collaborative work with AR, to better characterize and evaluate the collaboration process. In this article, we perform an analysis of the different dimensions that should be taken into account when analysing the contributions of AR to the collaborative work effort. Then, we bring these dimensions forward into a conceptual framework and propose an extended human-centered taxonomy for the categorization of the main features of Collaborative AR. Our goal is to foster harmonization of perspectives for the field, which may help create a common ground for systematization and discussion. We hope to influence and improve how research in this field is reported by providing a structured list of the defining characteristics. Finally, some examples of the use of the taxonomy are presented to show how it can serve to gather information for characterizing AR-supported collaborative work, and illustrate its potential as the grounds to elicit further studies.

Assembly tasks are a common situation in many industrial applications. These tasks are often presented on paper or digital manuals containing instructions, photos or diagrams to guide an assembly sequence. While some Augmented Reality (AR) systems have also been proposed to support these processes, only a few track the state of the assembling procedure, validating the process in real-time. In this work, we propose two different AR-based (mobile and spatial AR) methods with real-time validation to provide assistance to users during the execution of an assembly process. The validation process uses computer vision techniques to keep track of the state of the assembly sequence, verifying the completion of each stage and providing information at the end of the assembly. A controlled experiment was used to compare the performance, ease of use, and acceptance of the two AR-based methods proposed. Participants were significantly faster and made fewer errors using the Spatial AR condition. Besides, participants also preferred this condition. In addition, Nasa TLX rating showed that the Spatial AR condition had a slightly lower cognitive load on the participants.

Augmented Reality (AR) is a pillar of the transition to Industry 4.0 and smart manufacturing. It can facilitate training, maintenance, assembly, quality control, remote collaboration and other tasks. AR has the potential to revolutionize the way information is accessed, used and exchanged, extending user’s perception and improving their performance. This work proposes a Pervasive AR tool, created with partners from the industry sector, to support the training of logistics operators on industrial shop floors. A Human-Centered Design (HCD) methodology was used to identify operators difficulties, challenges, and define requirements. After initial meetings with stakeholders, two distinct methods were considered to configure and visualize AR content on the shop floor: Head-Mounted Display (HMD) and Handheld Device (HHD). A first (preliminary) user study with 26 participants was conducted to collect qualitative data regarding the use of AR in logistics, from individuals with different levels of expertise. The feedback obtained was used to improve the proposed AR application. A second user study was realized, in which 10 participants used different conditions to fulfill distinct logistics tasks: C1 — paper; C2 — HMD; C3 — HHD. Results emphasize the potential of Pervasive AR in the operators’ workspace, in particular for training of operators not familiar with the tasks. Condition C2 was preferred by all participants and considered more useful and efficient in supporting the operators activities on the shop floor.

The decision-making process and the development of decision support systems (DSS) have been enhanced by a variety of methods originated from information science, cognitive psychology and artificial intelligence over the past years. Situated visualization (SV) is a method to present data representations in context. Its main characteristic is to display data representations near the data referent. As augmented reality (AR) is becoming more mature, affordable and widespread, using it as a tool for SV becomes feasible in several situations. In addition, it may provide a positive contribution to more effective and efficient decision-making, as the users have contextual, relevant and appropriate information to endorse their choices. As new challenges and opportunities arise, it is important to understand the relevance of intertwining these fields. Based on a literature analysis, this paper addresses and discusses current areas of application, benefits, challenges and opportunities of using SV through AR to visualize data in context and to support a decision-making process and its importance in future DSS.