Dr. Cihan Yılmaz was born in Bursa, Türkiye. He completed his undergraduate education in Tourism and Hotel Management at Gaziosmanpaşa University, Zile Dinçerler School of Higher Education. During his undergraduate studies, he participated in international and national exchange programs, undertaking Erasmus mobility at Karpacka Państwowa Uczelnia w Krośnie (Krosno, Poland) and Farabi exchange studies at the Faculty of Tourism, Gazi University. He received his Master’s degree in 2017 and his Ph.D. in 2022 from the Department of Tourism Management at Adnan Menderes University. Between 2018 and 2022, he served as a lecturer at the Faculty of Tourism, Adnan Menderes University, where he taught various undergraduate courses in tourism and hospitality management. Since 2022, he has been continuing his academic career at Doğuş University, Vocational School, Department of Tourism and Hotel Management. His research interests primarily focus on tourism management, hospitality leadership, service quality, organizational behavior, and guest experience management. In addition to his academic career, he has managerial experience in several national and international chain hotel enterprises, and he has published scholarly work in both national and international peer-reviewed journals.