I'm a passionate Software Engineer and Computer Science student with a strong focus on Cybersecurity. Proficient in programming languages such as C#, TypeScript, Python, and C++, I also have experience working with cloud platforms like AWS and GCP. My expertise includes building & integrating CRMs and CCaaS tools (Five9, Genesys, NICE CXOne, USAN, RingCentral CX, CallTools, CallShaper, Regal.io, CallTrackingMetrics, and more) to enhance operational efficiency and streamline processes.