Prof. Manuel Mora
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Academic Career Length
22Years (2005-Present)
(Calculated once Scilit publication data is synced: current year − year of first publication + 1)
Representative Publications
View All Publications1 April 2009 in International Journal of Information Systems in the Service Sector
Journal Article
Manuel MoraMRMahesh S. Raisinghani
Mahesh S. RaisinghaniRORory O’cOnnor
Rory O’cOnnor
OGOvsei Gelman
Ovsei Gelman
Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A diversified literature has provided a richness of findings, but at the same time, the lack of standardized conceptualizations is a source of confusion to IT practitioners and academics. Given this problematic situation, we pose that a systems approach is useful to address it. In this article, we review and synthesize key studies in these knowledge streams to design: (i) a framework to characterize both concepts under a system view and, (ii) harmonized definitions (e.g. identification of shared and essential properties) for such fundamental concepts. Our main contribution is scholastic, but we are confident that the posed conceptual artifacts can be further used to elaborate standardized definition for the IT service and IT service system constructs, as well as analysis tools for describe real service systems.
1 January 2008 in International Journal of Information Technologies and Systems Approach
Journal Article
Manuel MoraOGOvsei Gelman
Ovsei Gelman
MFMoti Frank
Moti Frank
DPDavid B. Paradice
David B. ParadiceFCFrancisco Cervantes
Francisco Cervantes
GFGuisseppi A. Forgionne
Guisseppi A. Forgionne
An accelerated scientific, engineering, and industrial progress in information technologies has fostered the deployment of Complex Information Technology (highly dependent) Organizational Systems (CITOS). The benefits have been so strong that CITOS have proliferated in a variety of large and midsized organizations to support various generic intra-organizational processes and inter-organizational activities. But their systems engineering, management, and research complexity have been substantially raised in the last decade, and the CITOS realization is presenting new technical, organizational, management, and research challenges. In this article, we use a conceptual research method to review the engineering, management, and research complexity issues raised for CITOS, and develop the rationality of the following propositions: P1: a plausible response to cope with CITOS is an interdisciplinary engineering and management body of knowledge; and P2: such a realization is plausible through the incorporation of foundations, principles, methods, tools, and best practices from the systems approach by way of systems engineering and software engineering disciplines. Discussion of first benefits, critical barriers, and effectiveness measures to reach this academic proposal are presented.
1 July 2014 in International Journal of Information Technologies and Systems Approach
Journal Article
Manuel MoraMRMahesh S. Raisinghani
Mahesh S. RaisinghaniRORory V. O'Connor
Rory V. O'ConnorJGJorge Marx Gomez
Jorge Marx Gomez
OGOvsei Gelman
Ovsei Gelman
An IT service design process is considered to be a fundamental piece of the seven key international IT Service Management (ITSM) processes frameworks (ITIL v2, ITIL v3 (and ITIL v2011), ISO 20000-4, CobIT 4.0, CMMI-SVC, MOF 4.0, and ITUP). Nevertheless the availability of IT service design processes, few –if any- descriptive-comparative studies among them have been reported. Thus, in this paper (Part I), we address this knowledge gap. An extensive descriptive-comparative review of seven IT service design processes in aforementioned frameworks is reported. Fundamental concepts (viz., design as noun, design as verb, service, service system, IT service, IT service system, and IT service architecture design) are analyzed by using a Systems Approach. Our findings indicate that the frameworks ITIL v2, ISO/IEC 20000 and Cobit 4.0 are using weak systemic concepts, while the frameworks ITIL v3, CMMI-SVC, ITUP and MOF 4.0 are more foundationally congruent with the new service systems view. Implications for ITSM theory and practice are discussed.
1 April 2011 in International Journal of Service Science, Management, Engineering, and Technology
Journal Article
Manuel MoraRORory O’cOnnor
Rory O’cOnnor
MRMahesh S. Raisinghani
Mahesh S. RaisinghaniJMJorge Macías-Luévano
Jorge Macías-Luévano
OGOvsei Gelman
Ovsei Gelman
There is a rich amount of literature on services from Information Technology (IT) (Management view) and IT System Engineering (ITSE) (Engineering view) domains. However, such a variety has produced disparate views. Furthermore, given that IT and ITSE service-based systems must be linked to business services (the User view), conceptual interrelationships are increased, causing yet more diversity. This paper identifies that this generates a lack of theoretical conceptual cohesion and leads to multiple practical confusions. To address these issues and to reduce such conceptual gaps, an IT Service Engineering and Management Framework (ITS-EMF) is proposed. ITS-EMF is generated by careful review and examination of the main conceptualizations on IT, ITSE and business services. The paper claims that ITS-EMF is useful for: (1) mapping services concepts from disparate IT literature, (2) reducing service conceptual confusion from the multiple available sources, and (3) providing conceptual links between service constructs used in business services and IT and ITSE services layers. It concludes with the implications, both academic and practical, for engineering and managing IT services in business organizations.
26 October 2021 in Expert Systems
Journal Article
Manuel MoraFWFen Wang
Fen Wang
JGJorge Marx Gómez
Jorge Marx Gómez
GPGloria Phillips‐Wren
Gloria Phillips‐Wren
1 April 2007 in Information Resources Management Journal
Journal Article
Manuel MoraOGOvsei Gelman
Ovsei Gelman
GFGuisseppi Forgionne
Guisseppi Forgionne
DPDoncho Petkov
Doncho Petkov
JCJeimy J. Cano
Jeimy J. CanoIntegrating the Fragmented Pieces of IS research Paradigms and Frameworks: A systems Approach: 10.4018/irmj.2007040101: A formal conceptualization of the original concept of system and related concepts—from the original systems approach movement—can facilitate the understanding
About Me
Manuel Mora holds an Eng.D. degree in Engineering from the UNAM (2003), and the M.Sc. degree in Computer Science (concentration on AI) from Monterrey Tech (1989). Dr. Mora has been a full-time Professor at the Autonomous University of Aguascalientes (UAA), Mexico, since 1994. He has published over 100 research papers in international top conferences, research books, and JCR and Scopus indexed journal, and co-edited 8 international research books on the topics of DMSS, IT services on data centers, and research methods. He has published in: IEEE Transactions on Systems, Man and Cybernetics, European Journal of Operational Research, International Journal of Information Management, Engineering Management Journal, International Journal of Information Technology and Decision Making, Information Technology for Development, International Journal in Software Engineering and Knowledge Engineering, Computer Standards and Interface, Software Quality Journal, Expert Systems, Software and Systems Modeling, Journal of Organizational Computing, Electronic Commerce, Journal of Supercomputing, IEEE Access, and International Arabian Journal of Information Technology. His current research interests include: IT service architectures, small and big data analytics architectures, frameworks and standards for big data architectures, and data analytics NoCode development platforms. He is also an ACM Senior Member and a Mexican National Researcher at Level II.