Data-driven decision support for maintenance management is necessary for modern digitalized production systems. The data-driven approach enables analyzing the dynamic production system in real-time. Common problems within maintenance management are that maintenance decisions are experience-driven, narrow-focussed and static. Specifically, machine criticality assessment is a tool that is used in manufacturing companies to plan and prioritize maintenance activities. The maintenance problems are well exemplified by this tool in industrial practice. The tool is not trustworthy, seldom updated and focuses on individual machines. Therefore, this paper aims at the development and validation of a framework for a data-driven machine criticality assessment tool. The tool supports prioritization and planning of maintenance decisions with a clear goal of increasing productivity. Four empirical cases were studied by employing a multiple case study methodology. The framework provides guidelines for maintenance decision-making by combining the Manufacturing Execution System (MES) and Computerized Maintenance Management System (CMMS) data with a systems perspective. The results show that by employing data-driven decision support within the maintenance organization, it can truly enable modern digitalized production systems to achieve higher levels of productivity.

Manufacturing companies continuously capture shop floor information using sensors technologies, Manufacturing Execution Systems (MES), Enterprise Resource Planning systems. The volumes of data collected by these technologies are growing and the pace of that growth is accelerating. Manufacturing data is constantly changing but immediately relevant. Collecting and analysing them on a real-time basis can lead to increased productivity. Particularly, prioritising improvement activities such as cycle time improvement, setup time reduction and maintenance activities on bottleneck machines is an important part of the operations management process on the shop floor to improve productivity. The first step in that process is the identification of bottlenecks. This paper introduces a purely data-driven shifting bottleneck detection algorithm to identify the bottlenecks from the real-time data of the machines as captured by MES. The developed algorithm detects the current bottleneck at any given time, the average and the non-bottlenecks over a time interval. The algorithm has been tested over real-world MES data sets of two manufacturing companies, identifying the potentials and the prerequisites of the data-driven method. The main prerequisite of the proposed data-driven method is that all the states of the machine should be monitored by MES during the production run.