Dr. Natalia Kryvinska is a Full Professor and a Head of the Information Systems Department, at the Faculty of Management, Comenius University in Bratislava, Slovakia. Previously, she served as a University Lecturer and a Senior Researcher at the eBusiness Department at the University of Vienna's School of Business Economics and Statistics. She received her Ph.D. in Electrical & IT Engineering from the Vienna University of Technology in Austria, and a Docent title (Habilitation) in Management Information Systems, from the Comenius University in Bratislava, Slovakia. She obtained her Professor title and was appointed for the professorship by the President of the Slovak Republic. Her research interests include Complex Service Systems Engineering, Service Analytics, and Applied Mathematics.