Purpose: The purpose of this paper is to examine the emergence of overtourism, outline the issues and contributing factors, as it relates to cities, and to suggest possible mitigation measures that might be taken by policy makers. Design/methodology/approach: This paper draws from a review of literature looking at longitudinal issues of tourism development overtime and what has contributed to the phenomena of overtourism. A discussion of implications is provided from this review. Findings: As tourism is an industry which has historically been poorly managed, greater political will and actual acknowledgement of the problem, as well as action by all levels of government are the necessary first steps to address overtourism. Practical implications: This paper outlines key elements that contribute to overtourism and provides global examples which may help practitioners identify key critical issues in their own destinations and identify appropriate actions. Social implications: This paper identifies issues raised by local resident populations and possible responses. Originality/value: This paper provides a critical overview of overtourism issues, as it relates to cities and discusses potential mitigation and reduction efforts, thereby providing an explanation of why overtourism has become so prevalent.

Community-based tourism (CBT) has often been cited as an alternative to mass tourism and an approach for tourism to become more sustainable. If developed well, CBT can become a poverty alleviation mechanism and a way to access improvements in quality of life, providing empowerment and greater economic benefit to individuals in local communities. Despite the plethora of literature on CBT and evaluation of models, there is little analysis of the facilitators and barriers to achieving it. Through the use of case studies in both academic and grey literature, this paper serves as an instructive review of the CBT literature to synthesize the key elements of success and the challenges.

Despite several studies, international treaties and individual organization's commitment to going green in the tourist hotel industry, there has been limited discussion of the business case for implementing environmental practices. Several hotels have determined that there are numerous benefits to greening their hotel operations; however, there is still a gap between attitude and action in this industry. Cost savings; competitive advantage; employee loyalty; customer retention; regulatory compliance; risk management and social responsibility have been identified as the benefits to environmental commitment however with very limited discussion and proof in relation to the hotel industry. This paper seeks to identify the business case for environmental commitment with a focus on the Canadian hotel industry. Concrete examples of benefits that apply to this industry are discussed as well as future trends that support the case that going green is necessary for an economically viable and efficiently run hotel.

To date there is much literature identifying the need for sustainable tourism and for policy to address this need, however, there are few studies addressing sustainable tourism at a practical level or the effectiveness of policy implementation. This research focuses on the operational level of policy in order to gain a greater understanding of the barriers and possible solutions to implementation of sustainable tourism policy. This research focused on one of the Mediterranean's most popular sun, sea and sand tourist resorts – Calviá, located in Mallorca in the Balearic Islands, Spain. Calviá is an example of a mass tourism destination which, from a result of tourism pressure in the late 1980s, faced significant economic, social and environmental decline. By taking an integrated and collaborative approach to implement a sustainable tourism policy [using the participatory process of Local Agenda 21 (LA21)] Calviá received much international acclaim. This descriptive case study outlines the motivations behin...

Purpose: The purpose of this paper is to explore the link between social entrepreneurship and sustainable tourism and to examine the Canadian context in this regard. Design/methodology/approach: The methodology entails a case study approach that includes a thorough review of the related literature and of any existing Canadian sources of hospitality and tourism social entrepreneurship/intrapreneurship projects to determine the state of the Canadian industry with respect to sustainability. Findings: Findings show that there are limited showcased hospitality and tourism social entrepreneurship projects in Canada. Two main assumptions related to the Canadian context can be drawn from this search: (1) There is a lack of hospitality and tourism social entrepreneurship projects and/or, (2) hospitality and tourism social entrepreneurship projects and/or businesses are not recognized and/or there is a lack of awareness of them. Research limitations/implications: This study assessed the situation in Canada and although it was comprehensive under conditions of limited data availability, it cannot speak to social entrepreneurship in sustainable hospitality and tourism globally, which is a future research opportunity. Practical implications: The design of a national incentive program would encourage industry sustainability through tax breaks. This voluntary system would require that firms provide standardized annual reports with their tax filings so that reliable industry data could be collected for analysis and understanding of the sustainability of the industry. Participating firms would be distinguished on a public list. Originality/value: This research has theorized on the connection of social entrepreneurship to sustainable hospitality and tourism such that social entrepreneurship drives sustainable industry growth. This is also the first study of its kind to explore social entrepreneurship’s potential contribution to the sustainability of this industry.