Shun-Hsing Chen, Fan-Yun Pai & Tsu-Ming Yeh (2020). Using the Importance-Satisfaction Model and Service Quality Performance Matrix to Improve the Long-Term Care Service Quality in Taiwan. Applied Sciences (SCIE), 10(1), 1-16.
Research Keywords & Expertise
Quality Analysis
Total Quality Manageme...
performance managemen...
CRM
Service Quality Manage...
Short Biography
Shun-Hsing Chen, Fan-Yun Pai & Tsu-Ming Yeh (2020). Using the Importance-Satisfaction Model and Service Quality Performance Matrix to Improve the Long-Term Care Service Quality in Taiwan. Applied Sciences (SCIE), 10(1), 1-16.
Well done!
