Chao Wen is a Professor of Operations and Supply Chain Management at the Ohio Northern University. He received his Ph.D. in Management Science from the University of North Texas. Dr. Wen obtained his M.Sc. with a concentration in Supply Chain Management and B.Sc. in Computer Science from the University of Electronic Science & Technology of China. Prior to joining the Dicke College of Business Administration at ONU, he was a faculty member at the Eastern Illinois University for 8 years. Dr. Wen has published journal articles in the International Journal of Information Management, International Journal of Electronic Commerce, Information & Management, Computers in Human Behavior, International Journal of Operations and Production Management, Journal of Computer Information Systems, Electronic Commerce Research and Applications, Quality & Quantity, Behaviour & Information Technology, Quality Management Journal, International Journal of Services Technology and Management, and Journal of Electronic Commerce Research. His research interests include e-commerce, consumer behavior, service operations, sustainable operations, statistics education, and supply chain management.