This study explores the nature of the relationship between market orientation and business performance and the mediating role of customer loyalty in this relationship. Empirical analysis was based on a sample from the Western European hotel industry. Research results indicate that market orientation has a positive direct effect on business performance and that the effects of market orientation on business performance are mediated through customer loyalty. Market orientation produces a positive effect on customer loyalty, which in turn has a positive effect on business performance, showing that market orientation has a significant and positive indirect effect on business performance. These findings suggest potential major implications for the hotel industry. For example, by developing a market-oriented organization, hotels could produce positive effects on customer loyalty and consequently on their business performance.

Purpose: This study aims to explore the nature of the relationship between market orientation and business performance in the Portuguese hotel industry and to evaluate the mediating role of service quality in this relationship. Design/methodology/approach: A literature analysis on market orientation, service quality and hotel business performance was conducted. The structural model was developed, and the measurement scales’ items were generated. Working data were obtained by sending a survey to Portuguese hotel managers. A purification process was conducted, and the convergent and discriminant validity, as well the reliability, of the measurement models were assessed. The structural model was tested by conducting a path analysis, as well by evaluating the coefficient of determination (R2) and the predictive relevance indicator (Q2). Findings: Research results show that market orientation has a positive direct effect on business performance. Moreover, results indicate that market orientation effects on business performance are mediated throughout the hotels’ ability to provide service quality. Originality/value: Despite the large amount of research on market orientation, research on the hospitality sector has been conducted mainly using tools developed for the manufacturing and consumer goods sectors. On the other hand, little has been done to explore the nature of the mediating effect of service quality on the relationship between market orientation and business performance in the hotel industry. Moreover, despite the contribution of the tourism industry to the Portuguese gross domestic product, research on the hotel industry is scarce.

This study conducts a bibliometric analysis of the scientific literature on digital, automated, and AI-assisted accounting systems. The data include documents listed in the Web of Science and Scopus databases. The analysis identifies the main authors, countries/territories, sources, and thematic trends. The results reveal that the scientific output within this research field has increased since 2018, emphasising the integration of artificial intelligence (AI), robotic process automation, and blockchain technologies in accounting. The findings also suggest that automation enhances efficiency, accuracy, and reliability while also raising concerns about ethics, cybersecurity, and job displacement. This study evaluates the accounting research from early discussions on information systems and automation to current topics such as digital transformation, sustainability, and intelligent decision-making. Furthermore, it contributes to the understanding of the scientific development of digital accounting and addresses future research directions involving AI and machine learning for predictive analytics and fraud detection, blockchain for secure and transparent accounting systems, sustainability through the integration of ESG reporting, and interdisciplinary collaboration between accounting, computer science, and business management to develop intelligent financial systems. The findings provide insights for academics and practitioners aiming to understand the ongoing digital transformation of accounting systems.

Purpose: The COVID-19 pandemic caused unprecedented global turmoil and a halt on international tourism. This study aims to evaluate the scientific literature about tourism crisis and disasters and depicts how this research stream evolved in the face of economic, security, health, environmental or trust crises, further providing insights about a research agenda on this stream.Design/methodology/approach: This study uses bibliometric methods and topic models, specifically latent Dirichlet allocation (LDA) methods to evaluate the nature and course of the tourism crises and disasters scientific literature. Data from 2,810 documents were retrieved from the Web of Science database and were used to perform the analysis.Findings: The results show an increase of tourism crises and disasters scientific literature departing from 2010, and a surge in 2020 and 2021 due to the COVID-19 pandemic. Furthermore, themes such as tourism competitiveness, tourism demand, crisis management, perceived risk, natural disasters and destination recovery are among the most relevant themes in the research line, showing that the effect of economic and financial crises on tourism industry, sustainable tourism and tourism demand are set to be among the most relevant in the upcoming years.Research limitations/implications: This study fills a void in the tourism literature by providing a roadmap to understand the past, present and future of the tourism crises and disasters research line and the avenues for future research in this field, including methods, in the period post-COVID-19.Originality/value: Previous studies on tourism crises and disasters were focused on literature review and on the relationship between crises and disasters and the tourism industry. This study uses a set of methods unused before in the research stream, namely, a combination of bibliometric methods and LDA methods, to provide a road map for the present state-of-the-art of tourism crises and disasters research and promising future research lines.

The world is marked by persistent and recurring socio-economic and environmental changes. The domains of social innovation and social entrepreneurship have gained prominence as catalysts for positive change and societal resilience. Despite the substantial body of literature assessing social innovation and social entrepreneurship, most studies address these topics through analyses of scientific production output or through systematic literature reviews. Conversely, the main objective of this paper is to conduct a thematic analysis of the existing scientific literature on social innovation and social entrepreneurship, published across various geographical contexts, to assess themes, trends, and discourse within these fields worldwide. Therefore, it synthesizes, analyzes, and evaluates the evolving landscape of social innovation and social entrepreneurship research over time, employing a sliding windows methodology. This approach divides the analyzed period into distinct times to meticulously track changes in themes and discourse over time. To accomplish this objective, this paper examines the evolving thematic dynamics of social innovation and social entrepreneurship within the scientific literature, serving as a driver and compelling researchers and practitioners to explore new dimensions in social innovation and social entrepreneurship. Evidence from the analysis is discussed, including the main theoretical and practical implications and proposals for future research. This paper emphasizes the importance of adaptive and resilient approaches within the domains of social innovation and social entrepreneurship and contributes to a deeper understanding of how social innovation and social entrepreneurship evolve and adapt over time, shedding light on the transformative potential of social innovation and social entrepreneurship.