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Non sustainable land uses are disturbing natural habitats and wild animals’ ecology worldwide. Nevertheless, the sensitisation of key actors combined with research and a consequent management can influence decision-making and improve animals’ well-being. COVID-19 has influenced the number of interactions with wildlife in urban environments and the ESPOL Polytechnic University is a university campus that holds forested areas in Guayaquil, Ecuador. We implemented an environmental education course with an empathetic approach for the security guards of the university. We used questionnaires to evaluate their attitudes and knowledge on wildlife before and after the sensitisation course. In addition, we registered the incidences of native fauna resulting from the guards’ collaborations and we designed management strategies according to the data gathered. The guards showed an improvement in their knowledge of the issues covered (n = 81–87; X̄ = 163.4%) and an increased preference for wild and native fauna after the sensitisation course (n = 67; 151.6%). Furthermore, the collaborations of guards with the Biodiversity Unit of the university concerning animal-human interactions increased, as did the supporting actions towards the well-being of native animals. Moreover, the information about direct and indirect interactions with wildlife included reports on traces of large to medium animal activity and a record of illegal hunting of Choloepus hoffmanni for bushmeat consumption. Obtained data sustained adaptive management actions such as signalling and restrictions in use. We recommend educating key actors with an empathetic approach, developing critical skills and promoting collaborations to reduce human impacts in wild areas.