Flavia Andreea Herle

Mrs. Flavia Andreea Herle

Babeș-Bolyai University, Cluj-Napoca, Cluj, Romania

Research Focus & Metrics

Academic Career Length

5Years (2022-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

View All Publications
26 October 2022 in Behavioral Sciences
Verified
Journal Article
Open access
PDF file
Ovidiu MoisescuOvidiu Moisescu
Ovidiu Moisescu
OGOana Adriana Gică
Oana Adriana Gică
Flavia Andreea HerleFlavia Andreea Herle
Flavia Andreea Herle
The present study’s objective is to investigate the influence of active and passive social media brand page engagement on eWOM, via self-brand connection. To accomplish this objective, an online survey was conducted among a sample of Facebook users from Romania, Facebook being the most popular social network worldwide, and Romania being an adequate representation of a European developing country. To assess the proposed research model, we used partial least squares structural equation modeling (PLS-SEM). Our results show that social media brand page engagement, either passive or active, has a positive impact eWOM, both directly and indirectly, via self-brand connection. Additionally, our research reveals that the two types of social media brand page engagement generate eWOM distinctly: although passive engagement has a considerably stronger direct influence on self-brand connection, active engagement is equally influential for both self-brand connection and eWOM. However, due to the mediating role of self-brand connection, the total effect on eWOM is relatively equal for both passive and active engagement. The research provides practical implications for social media marketers, emphasizing the importance of increasing consumers’ engagement with social media brand pages for generating eWOM and, consequently, to attract new customers and to reinforce brand loyalty for existing ones.