Dr. Md Shamim Hossain: is an Associate Professor in the Department of Marketing, Hajee Mohammad Danesh Science and Technology University, Dinajpur, Bangladesh. In 2019, he has been awarded a Ph.D. degree in Business Management from the University of International Business and Economics (UIBE), Beijing, China. His research interests include Operations Management, Online Business, E-marketing, Self-Service Technologies (SSTs), E-commerce, M-Banking, online customer behavior, and Machine Learning.