João Faustino is an IT Consultant. He is also a PhD student in Information Science and Technology at ISCTE-IUL where he also graduated as MSc in Computer Engineering. Most of his career, he has worked as a consultant on the Financial Services industry, on application management teams for both corrective and enhancement maintenance of Core Systems for Insurance companies. Besides his professional work, which is mainly related with Oracle Technologies, he is very enthusiastic about open source technologies, data science, mobile development and process optimisation. Most of his research is about IT service management and DevOps