In order to enhance tourists’ experiences, Destination Management Organizations need to know who their tourists are, their travel preferences, and their flows around the destination. The study develops a methodology that, through the application of Artificial Intelligence techniques to social media data, creates clusters of tourists according to their mobility and visiting preferences at the destination. The applied method improves the knowledge about the different mobility patterns of tourists (the most visited points and the main flows between them within a destination) depending on who they are and what their preferences are. Clustering tourists by their travel mobility permits uncovering much more information about them and their preferences than previous studies. This knowledge will allow DMOs and tourism service providers to offer personalized services and information, to attract specific types of tourists to certain points of interest, to create new routes, or to enhance public transport services.

Tourists who visit a city for the first time may find it difficult to decide on places to visit, as the amount of information in the Web about cultural and leisure activities may be large. Recommender systems address this problem by suggesting the points of interest that fit better with the user’s preferences. This paper presents a novel recommender system that leverages tweets to build user profiles, taking into account not only their personal preferences but also their travel habits. Association rules, which are mined from the previous visits of users documented on Twitter, are used to make the final recommendations of places to visit. The system has been applied to data of the city of Barcelona, and the results show that the use of the social media-based clustering procedure increases its performance according to several relevant metrics.