In the air traffic management domain, a set of performance-shaping factors are defined to characterize how such factors influence the overall performance of air traffic controllers. While it is worth understanding the nature of these factors, including their priority for policymaking and strategy implementation, no research in the extant literature has conducted an in-depth investigation of this matter. Therefore, this paper aims to explore the performance-shaping factors of air traffic controllers by using fuzzy DEMATEL and fuzzy BWM—such methodologies in the classification of factors as well as their corresponding priority vector. As an illustration, a case study in the Mactan Control Tower of the Civil Aviation Authority of the Philippines (CAAP) is conducted. The key results of the hybrid methodology showed that causal factors are ‘situation awareness,’ ‘communication,’ ‘teamwork,’ ‘vigilance,’ ‘and ‘attention.’ Effect factors are ‘workload,’ ‘trust,’ ‘fatigue,’ and ‘stress.’ Furthermore, ‘communication’ is found to be of the highest priority among other factors. The results can provide relevant insights to the decision-makers of air traffic management in formulating programs and strategies related to the improvement of air traffic controllers’ performance. Note, however, that the study is limited to identifying the inherent characteristics of the factors and their priority ranking; specific plans of action for improving the performance of air traffic controllers are not provided. As a future research direction, the inputs obtained in this paper can pave the way to a more in-depth analysis of improving the performance of air traffic controllers.

Purpose: The premature closure of microbusinesses has become a prevalent issue that demands to be seriously addressed due to the major economic contribution it provides particularly to developing countries. The purpose of this paper is to establish and further analyze a set of critical failure factors (CFFs) that aid in the systematic decision-making and strategic management of stakeholders. Design/methodology/approach: A comprehensive literature review is conducted to gather CFFs and an interpretative structural modeling with Matriced’ Impacts Croise’s Multiplication Appliquée a UN Classement (ISM-MICMAC) analysis is applied to investigate the structural relationships among CFFs by extracting its inherent characteristics according to its driving power and dependence power. In order to illustrate the methodology, a case study is conducted in Cebu, the Philippines. Findings: It is interesting to note that inadequate government programs information is deemed the most crucial for stakeholders to tackle as its impact on the premature closure of microbusinesses is highly significant. Drawing from this key result, directions for potential strategies for getting evidence-based research into policy and practice in the micro-business sector in the Philippines, and other developing countries, are provided. Originality/value: Lastly, the contribution of this work is two-fold and is aimed at policymakers and managers. For one, this study is the first to establish a set of CFFs specifically aimed at the level of microbusinesses, a seriously under-researched business sector, which can aid and influence domestic policymakers. For another, a framework that will facilitate business managers in carrying out organization’s strategy development process have been provided.

To illustrate how fatigue affects the workload, situation awareness, and control strategy of air traffic controllers.As air traffic control becomes more complex and demanding due to the increasing ...