Participation in the labor market is seen as the most important factor favoring long-term integration of migrants and refugees into society. This paper describes the job recommendation framework of the Integration of Migrants MatchER SErvice (IMMERSE). The proposed framework acts as a matching tool that enables the contexts of individual migrants and refugees, including their expectations, languages, educational background, previous job experience and skills, to be captured in the ontology and facilitate their matching with the job opportunities available in their host country. Profile information and job listings are processed in real time in the back-end, and matches are revealed in the front-end. Moreover, the matching tool considers the activity of the users on the platform to provide recommendations based on the similarity among existing jobs that they already showed interest in and new jobs posted on the platform. Finally, the framework takes into account the location of the users to rank the results and only shows the most relevant location-based recommendations.

We present the technologies and the theoretical background of an intelligent interconnected infrastructure for public security and safety. The innovation of the framework lies in the intelligent combination of devices and human information towards human and situational awareness, so as to provide a protection and security environment for citizens. The framework is currently being used to support visitors in public spaces and events, by creating the appropriate infrastructure to address a set of urgent situations, such as health-related problems and missing children in overcrowded environments, supporting smart links between humans and entities on the basis of goals, and adapting device operation to comply with human objectives, profiles, and privacy. State-of-the-art technologies in the domain of IoT data collection and analytics are combined with localization techniques, ontologies, reasoning mechanisms, and data aggregation in order to acquire a better understanding of the ongoing situation and inform the necessary people and devices to act accordingly. Finally, we present the first results of people localization and the platforms’ ontology and representation framework.

Apart from being an economic struggle, migration is first of all a societal challenge; most migrants come from different cultural and social contexts, do not speak the language of the host country, and are not familiar with its societal, administrative, and labour market infrastructure. This leaves them in need of dedicated personal assistance during their reception and integration. However, due to the continuously high number of people in need of attendance, public administrations and non-governmental organizations are often overstrained by this task. The objective of the Welcome Platform is to address the most pressing needs of migrants. The Platform incorporates advanced Embodied Conversational Agent and Virtual Reality technologies to support migrants in the context of reception, integration, and social inclusion in the host country. It has been successfully evaluated in trials with migrants in three European countries in view of potentially deviating needs at the municipal, regional, and national levels, respectively: the City of Hamm in Germany, Catalonia in Spain, and Greece. The results show that intelligent technologies can be a valuable supplementary tool for reducing the workload of personnel involved in migrant reception, integration, and inclusion.

This paper presents IMMERSE, a system that offers a number of ICT-enabled services to address the challenges of migrant integration, focusing on: (i) covering migrants’ needs for validated information, (ii) addressing migrants’ specific socio-cultural, economic and legal aspects, and (iii) improving migrants’ access to labour markets. IMMERSE is mainly designed to cover information needs of migrants that can be either general information and guidance or personalised information based on their specific needs, skills and interests. IMMERSE is validated with a case study example which demonstrates the functionality of the job matching service. As future work, IMMERSE will be deployed across three pilot locations, namely, Spain, Italy and Cyprus, realizing different instantiations of the final system, adapted to the specific needs of each pilot location.