Artificial intelligence (AI) has significant potential to transform small- and medium-sized enterprises (SMEs), yet its adoption is often hindered by challenges such as limited financial and human resources. This study addresses this issue by investigating the core AI technologies adopted by SMEs, their broad range of applications across business functions, and the strategies required for successful implementation. Through a systematic literature review of 50 studies published between 2016 and 2025, we identify prominent AI technologies, including machine learning, natural language processing, and generative AI, and their applications in enhancing efficiency, decision-making, and innovation across sales and marketing, operations and logistics, finance and other business functions. The findings emphasize the importance of workforce training, robust technological infrastructure, data-driven cultures, and strategic partnerships for SMEs. Furthermore, the review highlights methods for measuring and optimizing AI’s value, such as tracking key performance indicators and improving customer satisfaction. While acknowledging challenges like financial constraints and ethical considerations, this research provides practical guidance for SMEs to effectively leverage AI for sustainable growth and provides a foundation for future studies to explore customized AI strategies for diverse SME contexts.

Human-centered approaches are vital to manage the rapid growth of artificial intelligence (AI) in higher education, where AI-driven applications can reshape teaching, research, and student engagement. This study presents the Human-Centered AI for Systematic Literature Reviews (HCAI-SLR) framework to guide educators and researchers in integrating AI tools effectively. The methodology combines AI augmentation with human oversight and ethical checkpoints at each review stage to balance automation and expertise. An illustrative example and experiments demonstrate how AI supports tasks such as searching, screening, extracting, and synthesizing large volumes of literature that lead to measurable gains in efficiency and comprehensiveness. Results show that HCAI-driven processes can reduce time costs while preserving rigor, transparency, and user control. By embedding human values through constant oversight, trust in AI-generated findings is bolstered and potential biases are mitigated. Overall, the framework promotes ethical, transparent, and robust approaches to AI integration in higher education without compromising academic standards. Future work will refine its adaptability across various research contexts and further validate its impact on scholarly practices.