Extant research addressing how consumers respond to electronic word-of-mouth (eWOM) remains limited. Even less attention has been devoted to examining the trustworthiness of consumer reviewers with different ethnic backgrounds. The purpose of this paper is to explore the influence of reviewer ethnicity, review valence and social distance (to three different ethnic groups) on perceived reviewer trustworthiness, brand attitude and purchase intention toward a product evaluated by reviewers of three ethnic backgrounds. The study adopted a 2 (review valence)×3 (reviewer ethnicity) design; 398 participants were randomly assigned to one of the six conditions. A mock product-review web page for each study condition was created to manipulate review valence and reviewer ethnicity. Results show that while review valence, reviewer ethnicity and social distance each had a significant effect on perceived reviewer trustworthiness, only review valence had an influence on brand attitude and purchase intention. The interaction between reviewer ethnicity and review valence also had a significant effect on perceived reviewer trustworthiness, brand attitude and purchase intention. The current study is the first to apply social distance theory to explain cross-cultural perception of trust, as it extends and updates the original social distance scale to broaden its empirical relevance to contemporary society via an eWOM marketing context. As social distance is a fluid and timely concept to study the diverse ethnic cultural environment, the current findings carry strong implications to future research in a wide variety of digital communication and marketing contexts, among others.

Consumption of single-use bottled water has created severe environmental pollution problems around the world. By incorporating the theory of planned behavior with the additional cognitive and behavioral factors of perception, prior behavior, and knowledge variables, this study examined college students’ bottled water consumption intentions. Results show that perceived peer norm, behavioral control, and perceived bottled water benefits are significantly related to purchase intentions, as are prior levels of bottled water and tap water consumption. The same is not true for attitude toward and knowledge of bottled water consumption. Perceived tap water benefits negatively moderated the attitude-purchase intention relationship, whereas prior bottled water consumption negatively moderated the behavioral control-purchase intention link.

As the bottled water market is projected to grow continuously worldwide, so is the plastic waste that pollutes the environment. The beverage industry’s marketing campaigns have played an important role in sustaining the popularity of bottled water. Social science theory-based empirical research examining how consumers make bottled water consumption decisions remains limited. To help fill this literature gap, the current study tested a conceptual framework to explore the influence of trust in bottled water advertising and perceived product knowledge on consumer beliefs about bottled water, in conjunction with theory of reasoned action. The study surveyed a sample of college students in the U.S. (N = 445). Findings showed that greater trust in bottled water advertising as well as more false knowledge and less factual knowledge were significantly related to consumer beliefs about bottled water’s product content and image. Furthermore, more favorable cognitive beliefs, affective beliefs, attitude and perceived subjective norms toward bottled water consumption were positively related to purchase intention. To reduce bottled water purchase among young adults, it would be beneficial to utilize marketing strategies to popularize and normalize carrying a reusable water bottle as an environmentally friendly habit and a preferred lifestyle choice.

Adults aged 18–29 have the lowest vaccination rates in the United States, which include the college student segment. Even though influenza can spread quickly on a college campus and its adjacent communities, only 8–39% of college students receive vaccination annually. This study assesses the influence of media exposure, knowledge, and perceptual factors on college students to gain a better understanding of how they respond to flu-related risk communication. Results from conducting an online survey of undergraduate students (N= 515) show that the more they depended on social media for risk information, the more likely they intend to seek vaccination. Presumed media influence of online-news and social media dependence on others was each a significant predictor of perceived others’ vaccination intention, which in turn had a direct effect on an individual’s own vaccination intention. Those that were more knowledgeable about the virus also reported a lower intention to receive vaccination. Implications for future research and risk information dissemination were discussed.

The present study seeks to extend the extant body of work on media multitasking by examining the impact of second screen use (tweeting while watching television) on transportation into a narrative and enjoyment of a TV sitcom, mediated through affective experiences. In a between-subjects experiment, participants watched a TV show with or without tweeting about it. The findings support the assumption that media multitasking decreases people’s experience of transportation, which then impairs their emotional responses; reduced emotions further decrease enjoyment of the show. However, trait empathy does not moderate the impact of concurrent TV-viewing and tweeting.

Background/Objectives: Limited research has examined the theoretical linkages between exposure to COVID-19 vaccine information sources, vaccination-related beliefs, vaccination-induced emotions, and vaccine information engagement. Methods: An online survey was conducted with a national sample of adults (N = 630) residing in the U.S. to test these relationships, guided by the Stimulus–Organism–Response (S-O-R) framework and the Health Belief Model. Results: Study findings showed that exposure to online authority vaccine information sources was positively related to vaccination-benefit beliefs and negatively related to vaccination-barrier beliefs, in addition to hopeful feelings connected to vaccination. Exposure to non-authority sources was positively associated with vaccination-barrier beliefs, hopeful and fearful feelings connected to vaccination, and vaccine information engagement. While vaccination-benefit beliefs and vaccination-barrier beliefs were negatively and positively linked to vaccine information engagement, respectively, these beliefs were each positively connected to hopeful feelings and fearful feelings toward vaccination in that order. Both hopeful and fearful feelings toward vaccination also emerged as positive correlates of vaccine information engagement. Conclusions: This study contributes to our understanding of how cognitive appraisals of and affective responses to risk information disseminated by different types of sources may be related to risk information engagement behavior in a public health crisis. Results bring evidence-based insights to both researchers and health professionals to better equip them to counter vaccine misinformation and reduce vaccination barriers.