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Beatriz Palacios-Florencio
Department of Business Organization and Marketing, Faculty of Business Studies, University of Pablo de Olavide, Seville, Spain

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Original research
Published: 12 June 2021 in Social Indicators Research
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The tourism industry is probably one of the most affected by the crisis caused by Covid-19. It is the responsibility of politicians, tourism professionals and researchers to look for solutions to revive this important industry. This article shows how the development of Sustainable Tourism can help in the sustenance of the tourism industry, since one of the premises on which Sustainable Tourism is based is the non-overcrowding of tourist destinations (essential factor in the current context). Considering this argument and the existing regulations on lockdown rules, social distancing and meet up, it is considered that the practices in Sustainable Tourism can become a potential solution to stimulate tourist movements and help the revival of the tourism industry. Therefore, more specifically, the main objective of this article is to know tourist´s perception among about Sustainable Tourism and to determine which factors help its development. In this sense, the use of structural equation models in a research of 308 tourists has determined how factors related to the tourists’ attitude, motivation and perceived benefits provided by the development of Sustainable Tourism increase the intention to consume this type of tourism.

ACS Style

Beatriz Palacios-Florencio; Luna Santos-Roldán; Juan Manuel Berbel-Pineda; Ana María Castillo-Canalejo. Sustainable Tourism as a Driving force of the Tourism Industry in a Post-Covid-19 Scenario. Social Indicators Research 2021, 1 -21.

AMA Style

Beatriz Palacios-Florencio, Luna Santos-Roldán, Juan Manuel Berbel-Pineda, Ana María Castillo-Canalejo. Sustainable Tourism as a Driving force of the Tourism Industry in a Post-Covid-19 Scenario. Social Indicators Research. 2021; ():1-21.

Chicago/Turabian Style

Beatriz Palacios-Florencio; Luna Santos-Roldán; Juan Manuel Berbel-Pineda; Ana María Castillo-Canalejo. 2021. "Sustainable Tourism as a Driving force of the Tourism Industry in a Post-Covid-19 Scenario." Social Indicators Research , no. : 1-21.

Special issue article
Published: 01 April 2021 in Journal of Consumer Behaviour
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This study proposes a conceptual model with the capacity to substantially explain the boycott behavior. As a first step for the validation of the proposed model, an empirical study has been carried out, focusing on the boycott promoted towards the territory of Catalonia (Spain). Following the postulates of the theory of reasoned action, the effect that the intention to participate in the boycott will have on effective behavior is considered, but social influence, the importance given to brands and the perceived legitimacy of a boycott are also included. Concepts as the attitude towards boycotts as a measure of pressure to change actions and decisions, the perceived usefulness of the boycott and animosity towards the boycott object are included in the model as antecedents to the intention to participate in the boycott. Finally, it is postulated that the legitimacy given to boycott behavior and the ethical ideology based on idealism are explanatory factors for the attitude towards boycott behavior. The relevance of the study is established by the need to respond to boycotts in an appropriate way. This paper can be useful, by pointing out the main factors that cause an individual to take an active part in a boycott.

ACS Style

Beatriz Palacios‐Florencio; María‐Ángeles Revilla‐Camacho; Dolores Garzón; Camilo Prado‐Román. Explaining the boycott behavior: A conceptual model proposal and validation. Journal of Consumer Behaviour 2021, 1 .

AMA Style

Beatriz Palacios‐Florencio, María‐Ángeles Revilla‐Camacho, Dolores Garzón, Camilo Prado‐Román. Explaining the boycott behavior: A conceptual model proposal and validation. Journal of Consumer Behaviour. 2021; ():1.

Chicago/Turabian Style

Beatriz Palacios‐Florencio; María‐Ángeles Revilla‐Camacho; Dolores Garzón; Camilo Prado‐Román. 2021. "Explaining the boycott behavior: A conceptual model proposal and validation." Journal of Consumer Behaviour , no. : 1.

Earlycite article
Published: 18 August 2020 in The TQM Journal
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Purpose This paper aims to show the relationships between corporate social responsibility, job satisfaction (in its different facets or aspects) and employee commitment. In addition, the paper aims to identify the mediating role that facets of job satisfaction in the relationship between CSR and worker commitment. Design/methodology/approach The authors propose a model of relations between the variables indicated and the use of a variance-based structural equation modelling technique to identify the relations in a sample of 318 workers from Ecuadorian companies who answered a questionnaire. Specifically, the partial least squares (PLS) methodology was employed using the Smart PLS software. Findings The results and findings of this work confirm the theoretical hypotheses specific to the influence of CSR on the five facets of job satisfaction. On the other hand, it should be stressed that only job satisfaction in itself has positive effects on employee engagement. Furthermore, our study shows that satisfaction with co-workers has a negative effect on commitment. However, this study's most relevant contribution is the consideration of the mediating nature of some aspects of job satisfaction in the relationship between CSR and organisational commitment: positive for job satisfaction itself and negative in the case of satisfaction with co-workers. Therefore, implementing CSR practices can be useful for organisations that wish to foster positive attitudes among their employees. Originality/value The work enriches specific knowledge about the relationships between CSR and some employee attitudes and behaviours: commitment and job satisfaction. Of particular relevance is the fact that CSR favourably conditions the commitment of employees through the satisfaction derived from the work itself. The presence of a negative impact of co-worker satisfaction on engagement highlights the need to examine CSR actions that generate adverse impacts on this facet of satisfaction.

ACS Style

Halder Yandry Loor-Zambrano; Luna Santos-Roldán; Beatriz Palacios-Florencio. Corporate social responsibility, facets of employee job satisfaction and commitment: the case in Ecuador. The TQM Journal 2020, 33, 521 -543.

AMA Style

Halder Yandry Loor-Zambrano, Luna Santos-Roldán, Beatriz Palacios-Florencio. Corporate social responsibility, facets of employee job satisfaction and commitment: the case in Ecuador. The TQM Journal. 2020; 33 (2):521-543.

Chicago/Turabian Style

Halder Yandry Loor-Zambrano; Luna Santos-Roldán; Beatriz Palacios-Florencio. 2020. "Corporate social responsibility, facets of employee job satisfaction and commitment: the case in Ecuador." The TQM Journal 33, no. 2: 521-543.

Journal article
Published: 24 July 2020 in International Journal of Environmental Research and Public Health
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Even though the World Tourism Organization described Sustainable Tourism as a tourism form that could contribute to the future survival of the industry, the current reality is quite different, since it has not been firmly established in society at expected levels. The present study analyzes which variables drive the consumption of this tourism type, taking tourist awareness as the key element. To this awareness, we must add the current crisis experienced by the tourism industry caused by COVID-19, since it can benefit Sustainable Tourism development, promoting less crowded destinations that favor social distancing. For this, the existing literature on Sustainable Tourism has been examined in order to create a model that highlights the relations among these variables. To determine the meaning of these relations, a sample of 308 tourists was analyzed through structural equation models using Partial Least Squares. The results show that there is a clear attitude on the part of the tourist to develop Sustainable Tourism, driven by the positive effects and motivation it entails, as well as the satisfaction the tourist perceives when consuming a responsible tourism type.

ACS Style

Luna Santos-Roldán; Ana Mª Castillo Canalejo; Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio. Sustainable Tourism as a Source of Healthy Tourism. International Journal of Environmental Research and Public Health 2020, 17, 5353 .

AMA Style

Luna Santos-Roldán, Ana Mª Castillo Canalejo, Juan Manuel Berbel-Pineda, Beatriz Palacios-Florencio. Sustainable Tourism as a Source of Healthy Tourism. International Journal of Environmental Research and Public Health. 2020; 17 (15):5353.

Chicago/Turabian Style

Luna Santos-Roldán; Ana Mª Castillo Canalejo; Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio. 2020. "Sustainable Tourism as a Source of Healthy Tourism." International Journal of Environmental Research and Public Health 17, no. 15: 5353.

Earlycite article
Published: 20 February 2020 in The TQM Journal
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Purpose Corporate social responsibility (CSR) research intellectual structures are analysed and compared on the basis of the main international journals of management and tourism. Design/methodology/approach Document co-citation, author co-citation and word co-occurrence are carried out using UCINET and NODEXL, software for social network analysis (SNA). Findings Differences and similarities between both research fields are provided, study limitations are pointed out and future research lines are suggested. Originality/value The main works concerning the topic of CSR are identified for each area of knowledge management and tourism. These are the basis for constructing the corresponding knowledge, and co-citation patterns among them are shown graphically.

ACS Style

Francisco Espasandin-Bustelo; Beatriz Palacios-Florencio; Javier Sánchez-Rivas García. CSR intellectual structure in management and tourism. The TQM Journal 2020, 32, 521 -541.

AMA Style

Francisco Espasandin-Bustelo, Beatriz Palacios-Florencio, Javier Sánchez-Rivas García. CSR intellectual structure in management and tourism. The TQM Journal. 2020; 32 (3):521-541.

Chicago/Turabian Style

Francisco Espasandin-Bustelo; Beatriz Palacios-Florencio; Javier Sánchez-Rivas García. 2020. "CSR intellectual structure in management and tourism." The TQM Journal 32, no. 3: 521-541.

Social sciences
Published: 01 January 2020 in Anais da Academia Brasileira de Ciências
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To assist Ecuadorian chia seed producers in their quest for internationalisation. This article uses a case study to present a methodology which assists in the selection of the most suitable export market for a product. It is based on a diverse range of indicators grouped into 7 dimensions that were used to analyse the 27 member countries of the European Union in order to determine the most suitable export market for chia seeds from Ecuador. Germany is the biggest European importer of chia seeds with a 55% share, followed by the Netherlands, the United Kingdom and Spain. It presents a methodology for market selection that can be employed as a tool for international expansion which can easily be used by companies in search of the most suitable export market for their products.

ACS Style

Eduardo Terán-Yépez; Luna Santos-Roldán; Beatriz Palacios-Florencio; Juan Manuel Berbel-Pineda. Foreign market selection process as tool for international expansion: Case study for ecuadorian chia seeds exports to the european union. Anais da Academia Brasileira de Ciências 2020, 92, e20190513 .

AMA Style

Eduardo Terán-Yépez, Luna Santos-Roldán, Beatriz Palacios-Florencio, Juan Manuel Berbel-Pineda. Foreign market selection process as tool for international expansion: Case study for ecuadorian chia seeds exports to the european union. Anais da Academia Brasileira de Ciências. 2020; 92 (1):e20190513.

Chicago/Turabian Style

Eduardo Terán-Yépez; Luna Santos-Roldán; Beatriz Palacios-Florencio; Juan Manuel Berbel-Pineda. 2020. "Foreign market selection process as tool for international expansion: Case study for ecuadorian chia seeds exports to the european union." Anais da Academia Brasileira de Ciências 92, no. 1: e20190513.

Research article
Published: 22 November 2019 in Psychology & Marketing
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From the point of view of firms’ managers, the knowledge of the factors which explain their firms’ financial results is considered of great usefulness to propose the most appropriate and profitable marketing strategies and actions. This research sets out from this central idea and proposes a model of relationships that considers the marketing results, the marketing capabilities, and the innovation capability as key factors for achieving good financial results. This model is verified via an empirical investigation carried out among 200 directors of hotel establishments in Andalusia, a region in the south of Spain which is one of the country's main tourist destinations. The results indicate that innovation capability is strongly conditioned by marketing capabilities and resources and that this innovation capability affects the financial results of the firms analyzed. Likewise, it is deduced that a market‐oriented management philosophy contributes to the development of these marketing capabilities. The implications for management are considered very relevant as they must lead these firms to invest in the development of marketing resources and capabilities, and apply a market‐oriented management philosophy if they wish to improve their financial results.

ACS Style

María‐Ángeles Revilla‐Camacho; Beatriz Palacios‐Florencio; Dolores Garzón; Camilo Prado‐Román. Marketing capabilities and innovation. How do they affect the financial results of hotels? Psychology & Marketing 2019, 37, 506 -518.

AMA Style

María‐Ángeles Revilla‐Camacho, Beatriz Palacios‐Florencio, Dolores Garzón, Camilo Prado‐Román. Marketing capabilities and innovation. How do they affect the financial results of hotels? Psychology & Marketing. 2019; 37 (3):506-518.

Chicago/Turabian Style

María‐Ángeles Revilla‐Camacho; Beatriz Palacios‐Florencio; Dolores Garzón; Camilo Prado‐Román. 2019. "Marketing capabilities and innovation. How do they affect the financial results of hotels?" Psychology & Marketing 37, no. 3: 506-518.

Journal article
Published: 24 July 2019 in International Journal of Gastronomy and Food Science
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Gastronomy has become one of the fundamental elements in the choice of a tourist destination (15% of tourists have, among their main motivations in choosing their tourist destination, the place's gastronomy). This has meant the birth of a new tourist modality, the so-called “Gastronomic Tourism”. However, research on gastronomic tourism has been scant. The principal aim of this work is a tourist destination's level of satisfaction, considering gastronomy as an element of tourist motivation. To do so, a survey has been carried out with 325 tourists after their visiting the city of Seville (one of the main tourist destinations in Spain). This has enabled us to know the motivations which stem from a specific behaviour and attitude towards this tourist destination. The results show that the gastronomic motivation influences the choice of the tourist destination and the gastronomic experience affects satisfaction. Furthermore, these tourists show a high level of satisfaction with the gastronomic offer of this destination, leading even to loyalty.

ACS Style

Juan M. Berbel-Pineda; Beatriz Palacios-Florencio; José M. Ramírez-Hurtado; Luna Santos-Roldán. Gastronomic experience as a factor of motivation in the tourist movements. International Journal of Gastronomy and Food Science 2019, 18, 100171 .

AMA Style

Juan M. Berbel-Pineda, Beatriz Palacios-Florencio, José M. Ramírez-Hurtado, Luna Santos-Roldán. Gastronomic experience as a factor of motivation in the tourist movements. International Journal of Gastronomy and Food Science. 2019; 18 ():100171.

Chicago/Turabian Style

Juan M. Berbel-Pineda; Beatriz Palacios-Florencio; José M. Ramírez-Hurtado; Luna Santos-Roldán. 2019. "Gastronomic experience as a factor of motivation in the tourist movements." International Journal of Gastronomy and Food Science 18, no. : 100171.

Journal article
Published: 15 July 2019 in Harvard Deusto Business Research
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According to the theories of reasoned action and planned behavior, the precedent to any human conduct is the intention to display such conduct. One of those precedents is the attitude of people. Our work is framed within this line of research, as it seeks to analyze and explain the main determinants of attitude towards boycott. Thus, we understand that the attitude of consumers towards boycott behavior depends on three fundamental beliefs: perceived legitimacy of the behavior, ethical idealism towards such behavior, and finally, ethical relativism towards boycott behavior. We emphasize legitimacy, since the relevance of legitimacy processes in the business-client relationship lies in the recognition of the validity of actions that allow their subjective recognition and, therefore, differentiate them from the legal nature of the acts. The research is carried out with 371 people and the hypotheses presented are verified through structural equation models. Discussion of the results and its implications contribute to a better understanding of the factors that determine the attitude towards customer boycott by business managers and academics.

ACS Style

Beatriz Palacios Florencio; M. Ángeles Revilla-Camacho; Lola Garzón-Benítez. The Attitude Towards Boycotts: Determining Factors. Harvard Deusto Business Research 2019, 8, 110 .

AMA Style

Beatriz Palacios Florencio, M. Ángeles Revilla-Camacho, Lola Garzón-Benítez. The Attitude Towards Boycotts: Determining Factors. Harvard Deusto Business Research. 2019; 8 (2):110.

Chicago/Turabian Style

Beatriz Palacios Florencio; M. Ángeles Revilla-Camacho; Lola Garzón-Benítez. 2019. "The Attitude Towards Boycotts: Determining Factors." Harvard Deusto Business Research 8, no. 2: 110.

Article
Published: 24 April 2019 in International Entrepreneurship and Management Journal
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Despite the growth in the number of consumer boycotts, the marketing literature has paid little attention to the factors that could explain such behavior or the effect of boycotts on entrepreneurial initiatives. Several studies have examined the motivations of customer boycott behavior. Nevertheless, its relation to other attitudinal variables and with firm-related characteristics has not been analyzed or has been dealt with only partially even though the implications are crucial for incumbents and start-ups to adapt their strategies. This paper examines the factors that could explain the consumer’s decision to boycott a brand because of its location in a specific country. The relevance of addressing this gap is based on the boycotts’ impact on local firms and start-ups performance. This study addresses this issue by proposing a model that considers consumer-related variables and the perceived importance of brands. The hypotheses proposed in this research are verified via variance-based partial least squares structural equation modeling. The authors tested their framework during an actual boycott to Catalonian products and firms promoted on social media in Spain. The discussion of the results and their implications contribute to improving entrepreneurs, managers and academics’ comprehension of the determinants of customers’ intentions to participate in a boycott. This can also provide entrepreneurs and managers with a guide to orientate the design and implementation of strategies that enable the reduction of customer abandonment due to political boycotts. The main value of this research is that it provides a comprehensive model that includes different sorts of variables that could be involved in consumer boycott behavior. This model can support flexible entrepreneurial and managerial practices to help entrepreneurs to adapt rapidly to changes in the market due to boycotts.

ACS Style

Francisco-José Cossío-Silva; María-Ángeles Revilla-Camacho; Beatriz Palacios-Florencio; Dolores Garzón Benítez. How to face a political boycott: the relevance of entrepreneurs’ awareness. International Entrepreneurship and Management Journal 2019, 15, 321 -339.

AMA Style

Francisco-José Cossío-Silva, María-Ángeles Revilla-Camacho, Beatriz Palacios-Florencio, Dolores Garzón Benítez. How to face a political boycott: the relevance of entrepreneurs’ awareness. International Entrepreneurship and Management Journal. 2019; 15 (2):321-339.

Chicago/Turabian Style

Francisco-José Cossío-Silva; María-Ángeles Revilla-Camacho; Beatriz Palacios-Florencio; Dolores Garzón Benítez. 2019. "How to face a political boycott: the relevance of entrepreneurs’ awareness." International Entrepreneurship and Management Journal 15, no. 2: 321-339.

Research article
Published: 19 November 2018 in Complexity
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To obtain information about foreign markets is a very complex task for small- and medium-sized enterprises. This work’s aim is to find out how certain variables are related to the consumer’s shopping intention. It will help these firms to get a better knowledge of this intention. The work is specifically centred on products related to the gastronomy of a particular place. Through a sample of 154 tourists who visited this destination, we sought to know these products’ degree of acceptation. Via structural equation modelling, it has been possible to determine the relevance which the variables of country of origin, gastronomic culture, and type of product have regarding the shopping intention. The work’s novelty is to contribute a methodology of gathering information in the destination on the likes and behaviour patterns of foreign consumers without the need of costly research in their countries of origin.

ACS Style

Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio; Luna Santos-Roldán; José M. Ramírez Hurtado. Relation of Country-of-Origin Effect, Culture, and Type of Product with the Consumer’s Shopping Intention: An Analysis for Small- and Medium-Sized Enterprises. Complexity 2018, 2018, 1 -12.

AMA Style

Juan Manuel Berbel-Pineda, Beatriz Palacios-Florencio, Luna Santos-Roldán, José M. Ramírez Hurtado. Relation of Country-of-Origin Effect, Culture, and Type of Product with the Consumer’s Shopping Intention: An Analysis for Small- and Medium-Sized Enterprises. Complexity. 2018; 2018 ():1-12.

Chicago/Turabian Style

Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio; Luna Santos-Roldán; José M. Ramírez Hurtado. 2018. "Relation of Country-of-Origin Effect, Culture, and Type of Product with the Consumer’s Shopping Intention: An Analysis for Small- and Medium-Sized Enterprises." Complexity 2018, no. : 1-12.

Articles
Published: 08 October 2018 in Total Quality Management & Business Excellence
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Companies are faced with the problem of balancing autonomy and control of new corporate ventures created within the organisation. Utilising both transaction-cost and resource-based theories, we analyse what issues drive managers when making the decision of internalising or spinning off a Corporate Venturing (CV). Our results indicate that the primary drivers of such strategic decisions are near-term profitability, the risks involved and synergies with the firm. Our results indicate that rather than the potential of the venture in itself, the main driver of decisions are the potentials benefits and/or damage that CV could cause to the parent firm.

ACS Style

María Isabel Pizarro-Moreno; Julio De Castro; José Luis Galán González; Beatriz Palacios-Florencio. Breaking down the decision to externalise new corporate ventures. Total Quality Management & Business Excellence 2018, 32, 76 -91.

AMA Style

María Isabel Pizarro-Moreno, Julio De Castro, José Luis Galán González, Beatriz Palacios-Florencio. Breaking down the decision to externalise new corporate ventures. Total Quality Management & Business Excellence. 2018; 32 (1-2):76-91.

Chicago/Turabian Style

María Isabel Pizarro-Moreno; Julio De Castro; José Luis Galán González; Beatriz Palacios-Florencio. 2018. "Breaking down the decision to externalise new corporate ventures." Total Quality Management & Business Excellence 32, no. 1-2: 76-91.

Journal article
Published: 01 March 2018 in Mediterranean Journal of Social Sciences
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Obtaining information is key to business success. However, to achieve this is generally costly (in both monetary and time terms). This is complicated even more for those firms which need information from foreign markets. Moreover, it has to be considered that information based on secondary data is not always available or easy to get, and that to attain it based on primary data requires a great effort. The aim of the present research is to show a procedure which helps SMEs to obtain this market-relevant information. To do so, a new methodology is used which enables these firms to know in broad terms how consumers of the different country-markets behave, as well as getting information related to the product's commercialization. A pilot experience has hence been used, whose target population is tourists in the city of Seville. A sampling session of the product was carried out, via which, and through a questionnaire, information was gathered concerning the countries of origin of the participants in this study. Its flavor is appreciated by the consumer in the four varieties considered, and in appearance, the product also has a very good acceptation. It is worth considering what is going to be the packaging for the product's commercialization and its labeling. The different varieties also have their markets and all of them should be adapted to the local tastes.

ACS Style

Luna Santos-Roldán; Beatriz Palacios-Florencio; Juan Manuel Berbel-Pineda. Tourism as a Support in the Compiling of Data for SMES in the Process of Internationalization. Mediterranean Journal of Social Sciences 2018, 9, 31 -42.

AMA Style

Luna Santos-Roldán, Beatriz Palacios-Florencio, Juan Manuel Berbel-Pineda. Tourism as a Support in the Compiling of Data for SMES in the Process of Internationalization. Mediterranean Journal of Social Sciences. 2018; 9 (2):31-42.

Chicago/Turabian Style

Luna Santos-Roldán; Beatriz Palacios-Florencio; Juan Manuel Berbel-Pineda. 2018. "Tourism as a Support in the Compiling of Data for SMES in the Process of Internationalization." Mediterranean Journal of Social Sciences 9, no. 2: 31-42.

Original articles
Published: 28 December 2017 in Journal of Quality Assurance in Hospitality & Tourism
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This study shows a low-priced information collection process. Focusing on tourists, we offered a product tasting, in order to gather the main information of their countries of origin. This information is useful to a company when it needs to make relevant decisions for its international market selection process. This economical methodology allows the company to know how consumers can behave differently in other markets and discloses information concerning the launch of a product in new territories.

ACS Style

Juan Manuel Berbel Pineda; Beatriz Palacios Florencio; Luna Santos Roldán. Foreign tourists as external-market information source for SMEs. Journal of Quality Assurance in Hospitality & Tourism 2017, 19, 341 -357.

AMA Style

Juan Manuel Berbel Pineda, Beatriz Palacios Florencio, Luna Santos Roldán. Foreign tourists as external-market information source for SMEs. Journal of Quality Assurance in Hospitality & Tourism. 2017; 19 (3):341-357.

Chicago/Turabian Style

Juan Manuel Berbel Pineda; Beatriz Palacios Florencio; Luna Santos Roldán. 2017. "Foreign tourists as external-market information source for SMEs." Journal of Quality Assurance in Hospitality & Tourism 19, no. 3: 341-357.

Articles
Published: 06 November 2017 in Journal of Sustainable Tourism
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The hotel sector, one of the main pillars of the tourism industry, recognizes its social responsibility and considers it as part of its image. For this reason, firms require new variables and tools to respond to stakeholders’ needs. Trust is an essential variable in meeting these needs. However, managers are unaware that they can achieve much more through trust than through other variables. In this paper, with a sample of 629 guests in four international hotels, we use a model to show that the corporate social responsibility (CSR) association affects not only customers’ loyalty and the image they have of the hotel, but also their trust. Furthermore, this study confirms that the presence of trust as a mediator between CSR and image and loyalty leads to increased loyalty and positive image among guests. Our study shows that hotels should invest in socially responsible initiatives and develop actions to strengthen trust in order to improve their image and increase loyalty. We anticipate that our study will be a starting point for strengthening the literature on this issue, and call on researchers to extend enquiry in this field and provide hotels with guidelines for improvement in the above-mentioned variables using trust as a mediator.

ACS Style

Beatriz Palacios-Florencio; Julio García Del Junco; Mario Castellanos-Verdugo; Isabel Maria Rosa Diaz. Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector. Journal of Sustainable Tourism 2017, 26, 1273 -1289.

AMA Style

Beatriz Palacios-Florencio, Julio García Del Junco, Mario Castellanos-Verdugo, Isabel Maria Rosa Diaz. Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector. Journal of Sustainable Tourism. 2017; 26 (7):1273-1289.

Chicago/Turabian Style

Beatriz Palacios-Florencio; Julio García Del Junco; Mario Castellanos-Verdugo; Isabel Maria Rosa Diaz. 2017. "Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector." Journal of Sustainable Tourism 26, no. 7: 1273-1289.

Journal article
Published: 01 January 2017 in European Research on Management and Business Economics
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This article deals with the study of Corporate Responsibility (CR) under the European Customer Satisfaction Index (ECSI). The methodology of this empirical study, conducted among 629 customers staying at hotels in the city of Seville, is based on structural equation modeling (PLS). The results obtained demonstrate the applicability of the European model to the hotel sector, although not all the relationships from the original model have been proven. The main contributions are derived from a better understanding of the model's components, a variable not studied before having been incorporated: the importance of Corporate Responsibility (CR). Moreover, it means to contribute to the field of research on CR as, despite the growing interest in the subject, the effects of this construct are still poorly understood

ACS Style

Maria-Angeles Revilla-Camacho; Francisco-José Cossío-Silva; Beatriz Palacios-Florencio. Corporate Responsibility under the ECSI model: An application in the hotel sector. European Research on Management and Business Economics 2017, 23, 23 -32.

AMA Style

Maria-Angeles Revilla-Camacho, Francisco-José Cossío-Silva, Beatriz Palacios-Florencio. Corporate Responsibility under the ECSI model: An application in the hotel sector. European Research on Management and Business Economics. 2017; 23 (1):23-32.

Chicago/Turabian Style

Maria-Angeles Revilla-Camacho; Francisco-José Cossío-Silva; Beatriz Palacios-Florencio. 2017. "Corporate Responsibility under the ECSI model: An application in the hotel sector." European Research on Management and Business Economics 23, no. 1: 23-32.

Journal article
Published: 26 December 2016 in Revista de Estudios Empresariales. Segunda Época
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La sociedad actual demanda que las organizaciones y compañías reconozcan su capacidad de ocasionar serios impactos negativos sobre el medio, en sus dimensiones social, medioambiental y económica. El presente trabajo analiza el cambio de la cultura organizativa de los directores de los establecimientos hoteleros frente a las exigencias dela Responsabilidad SocialCorporativa (RSC). El análisis factorial desarrollado representa la metodología estadística adecuada para extraer los principales motivos y razones de la adopción dela RSCen los hoteles, así como para apoyar la toma de decisiones en dicho contexto. Del estudio se deriva la importancia de invertir en acciones de RSC para incrementar la probabilidad de que una experiencia de servicio del cliente se transforme en un resultado positivo. ABSTRACTToday's society demands that organizations and companies recognize their ability to cause serious negative environmental impacts in their slopes social, natural and economic. This paper analyzes the organizational culture change of managers of hotel that establishments meet the requirements of the Corporate Social Responsibility (CSR). Factor Analysis provides the statistical methodology to adequately extract the main motives and reasons for the adoption of CSR in the hotels. The study derives the importance of investing in CR activities to increase the probability that a customer service experience becomes a positive result.

ACS Style

Beatriz Palacios Florencio; Isabel Maria Rosa Diaz; Mario Castellanos Verdugo. LAS PRINCIPALES RAZONES DE LA ADOPCIÓN DE LA RESPONSABILIDAD SOCIAL CORPORATIVA EN LOS ESTABLECIMIENTOS HOTELEROS. Revista de Estudios Empresariales. Segunda Época 2016, 1 .

AMA Style

Beatriz Palacios Florencio, Isabel Maria Rosa Diaz, Mario Castellanos Verdugo. LAS PRINCIPALES RAZONES DE LA ADOPCIÓN DE LA RESPONSABILIDAD SOCIAL CORPORATIVA EN LOS ESTABLECIMIENTOS HOTELEROS. Revista de Estudios Empresariales. Segunda Época. 2016; (2):1.

Chicago/Turabian Style

Beatriz Palacios Florencio; Isabel Maria Rosa Diaz; Mario Castellanos Verdugo. 2016. "LAS PRINCIPALES RAZONES DE LA ADOPCIÓN DE LA RESPONSABILIDAD SOCIAL CORPORATIVA EN LOS ESTABLECIMIENTOS HOTELEROS." Revista de Estudios Empresariales. Segunda Época , no. 2: 1.

Research article
Published: 21 September 2016 in Tourism Economics
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Choosing the best way of operating in foreign markets is one of the most important decisions in business internationalization. The main aim of this study is to ascertain whether the choice of entry mode, made according to the impact of various factors, leads to improved export performance. Certain factors influence export performance in different ways, some of which are firm-related, while others lie beyond the firm’s control. It is, therefore, important to know what these factors are and what impact they have in order to be able to choose the optimal foreign market entry mode, as this decision will have a direct effect on performance.

ACS Style

Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio; José M. Ramírez-Hurtado. Determining factors in the internationalization of hotel industry. Tourism Economics 2016, 23, 768 -787.

AMA Style

Juan Manuel Berbel-Pineda, Beatriz Palacios-Florencio, José M. Ramírez-Hurtado. Determining factors in the internationalization of hotel industry. Tourism Economics. 2016; 23 (4):768-787.

Chicago/Turabian Style

Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio; José M. Ramírez-Hurtado. 2016. "Determining factors in the internationalization of hotel industry." Tourism Economics 23, no. 4: 768-787.

Journal article
Published: 01 January 2016 in Environmental Engineering and Management Journal
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ACS Style

Isabel Maria Rosa Diaz; Beatriz Palacios-Florencio; Mario Castellanos-Verdugo. EFFECT OF ENVIRONMENTAL ACTIVITIES WITHIN THE FRAME OF CORPORATE RESPONSIBILITY IN HOTEL ESTABLISHMENTS. Environmental Engineering and Management Journal 2016, 15, 1455 -1464.

AMA Style

Isabel Maria Rosa Diaz, Beatriz Palacios-Florencio, Mario Castellanos-Verdugo. EFFECT OF ENVIRONMENTAL ACTIVITIES WITHIN THE FRAME OF CORPORATE RESPONSIBILITY IN HOTEL ESTABLISHMENTS. Environmental Engineering and Management Journal. 2016; 15 (7):1455-1464.

Chicago/Turabian Style

Isabel Maria Rosa Diaz; Beatriz Palacios-Florencio; Mario Castellanos-Verdugo. 2016. "EFFECT OF ENVIRONMENTAL ACTIVITIES WITHIN THE FRAME OF CORPORATE RESPONSIBILITY IN HOTEL ESTABLISHMENTS." Environmental Engineering and Management Journal 15, no. 7: 1455-1464.

Journal article
Published: 07 December 2015 in Universitas: Gestão e TI
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En la actualidad la marca de distribuidor ha ido incrementando su posicionamiento en los mercados internacionales, generando así una mayor confianza en la mente de los consumidores y en el proceso de compra. La cuota de mercado de estos productos está aumentando, y la presencia es cada vez más amplia en las diferentes categorías de consumo. Sin embargo, este crecimiento tiene diferentes grados de desarrollo dependiendo de cada país. El presente trabajo forma parte de un estudio que pretende evaluar el comportamiento del consumidor y la tendencia de compra de marcas de distribuidor a través de un análisis cross-cultural entre varios países. En el presente trabajo presentamos una parte, referida al perfil del consumidor español de marca de distribuidor. Las conclusiones encontradas suponen un aporte para el medio empresarial y académico en el desarrollo de la marca de distribuidor.

ACS Style

Emilio J. Arias Fernández; J.M. Berbel Pineda; Beatriz Palacios Florencio. Factores determinantes en la elección de las marcas de distribuidor por parte de los consumidores - DOI: 10.5102/un.gti.v5i2.3614. Universitas: Gestão e TI 2015, 5, 1 .

AMA Style

Emilio J. Arias Fernández, J.M. Berbel Pineda, Beatriz Palacios Florencio. Factores determinantes en la elección de las marcas de distribuidor por parte de los consumidores - DOI: 10.5102/un.gti.v5i2.3614. Universitas: Gestão e TI. 2015; 5 (2):1.

Chicago/Turabian Style

Emilio J. Arias Fernández; J.M. Berbel Pineda; Beatriz Palacios Florencio. 2015. "Factores determinantes en la elección de las marcas de distribuidor por parte de los consumidores - DOI: 10.5102/un.gti.v5i2.3614." Universitas: Gestão e TI 5, no. 2: 1.