This page has only limited features, please log in for full access.

Unclaimed
Juan M. Berbel-Pineda
Department of Business Organization and Marketing, Faculty of Business Studies, University of Pablo de Olavide, Seville, Spain

Basic Info

Basic Info is private.

Honors and Awards

The user has no records in this section


Career Timeline

The user has no records in this section.


Short Biography

The user biography is not available.
Following
Followers
Co Authors
The list of users this user is following is empty.
Following: 0 users

Feed

Original research
Published: 12 June 2021 in Social Indicators Research
Reads 0
Downloads 0

The tourism industry is probably one of the most affected by the crisis caused by Covid-19. It is the responsibility of politicians, tourism professionals and researchers to look for solutions to revive this important industry. This article shows how the development of Sustainable Tourism can help in the sustenance of the tourism industry, since one of the premises on which Sustainable Tourism is based is the non-overcrowding of tourist destinations (essential factor in the current context). Considering this argument and the existing regulations on lockdown rules, social distancing and meet up, it is considered that the practices in Sustainable Tourism can become a potential solution to stimulate tourist movements and help the revival of the tourism industry. Therefore, more specifically, the main objective of this article is to know tourist´s perception among about Sustainable Tourism and to determine which factors help its development. In this sense, the use of structural equation models in a research of 308 tourists has determined how factors related to the tourists’ attitude, motivation and perceived benefits provided by the development of Sustainable Tourism increase the intention to consume this type of tourism.

ACS Style

Beatriz Palacios-Florencio; Luna Santos-Roldán; Juan Manuel Berbel-Pineda; Ana María Castillo-Canalejo. Sustainable Tourism as a Driving force of the Tourism Industry in a Post-Covid-19 Scenario. Social Indicators Research 2021, 1 -21.

AMA Style

Beatriz Palacios-Florencio, Luna Santos-Roldán, Juan Manuel Berbel-Pineda, Ana María Castillo-Canalejo. Sustainable Tourism as a Driving force of the Tourism Industry in a Post-Covid-19 Scenario. Social Indicators Research. 2021; ():1-21.

Chicago/Turabian Style

Beatriz Palacios-Florencio; Luna Santos-Roldán; Juan Manuel Berbel-Pineda; Ana María Castillo-Canalejo. 2021. "Sustainable Tourism as a Driving force of the Tourism Industry in a Post-Covid-19 Scenario." Social Indicators Research , no. : 1-21.

Journal article
Published: 24 July 2020 in International Journal of Environmental Research and Public Health
Reads 0
Downloads 0

Even though the World Tourism Organization described Sustainable Tourism as a tourism form that could contribute to the future survival of the industry, the current reality is quite different, since it has not been firmly established in society at expected levels. The present study analyzes which variables drive the consumption of this tourism type, taking tourist awareness as the key element. To this awareness, we must add the current crisis experienced by the tourism industry caused by COVID-19, since it can benefit Sustainable Tourism development, promoting less crowded destinations that favor social distancing. For this, the existing literature on Sustainable Tourism has been examined in order to create a model that highlights the relations among these variables. To determine the meaning of these relations, a sample of 308 tourists was analyzed through structural equation models using Partial Least Squares. The results show that there is a clear attitude on the part of the tourist to develop Sustainable Tourism, driven by the positive effects and motivation it entails, as well as the satisfaction the tourist perceives when consuming a responsible tourism type.

ACS Style

Luna Santos-Roldán; Ana Mª Castillo Canalejo; Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio. Sustainable Tourism as a Source of Healthy Tourism. International Journal of Environmental Research and Public Health 2020, 17, 5353 .

AMA Style

Luna Santos-Roldán, Ana Mª Castillo Canalejo, Juan Manuel Berbel-Pineda, Beatriz Palacios-Florencio. Sustainable Tourism as a Source of Healthy Tourism. International Journal of Environmental Research and Public Health. 2020; 17 (15):5353.

Chicago/Turabian Style

Luna Santos-Roldán; Ana Mª Castillo Canalejo; Juan Manuel Berbel-Pineda; Beatriz Palacios-Florencio. 2020. "Sustainable Tourism as a Source of Healthy Tourism." International Journal of Environmental Research and Public Health 17, no. 15: 5353.

Journal article
Published: 24 July 2019 in International Journal of Gastronomy and Food Science
Reads 0
Downloads 0

Gastronomy has become one of the fundamental elements in the choice of a tourist destination (15% of tourists have, among their main motivations in choosing their tourist destination, the place's gastronomy). This has meant the birth of a new tourist modality, the so-called “Gastronomic Tourism”. However, research on gastronomic tourism has been scant. The principal aim of this work is a tourist destination's level of satisfaction, considering gastronomy as an element of tourist motivation. To do so, a survey has been carried out with 325 tourists after their visiting the city of Seville (one of the main tourist destinations in Spain). This has enabled us to know the motivations which stem from a specific behaviour and attitude towards this tourist destination. The results show that the gastronomic motivation influences the choice of the tourist destination and the gastronomic experience affects satisfaction. Furthermore, these tourists show a high level of satisfaction with the gastronomic offer of this destination, leading even to loyalty.

ACS Style

Juan M. Berbel-Pineda; Beatriz Palacios-Florencio; José M. Ramírez-Hurtado; Luna Santos-Roldán. Gastronomic experience as a factor of motivation in the tourist movements. International Journal of Gastronomy and Food Science 2019, 18, 100171 .

AMA Style

Juan M. Berbel-Pineda, Beatriz Palacios-Florencio, José M. Ramírez-Hurtado, Luna Santos-Roldán. Gastronomic experience as a factor of motivation in the tourist movements. International Journal of Gastronomy and Food Science. 2019; 18 ():100171.

Chicago/Turabian Style

Juan M. Berbel-Pineda; Beatriz Palacios-Florencio; José M. Ramírez-Hurtado; Luna Santos-Roldán. 2019. "Gastronomic experience as a factor of motivation in the tourist movements." International Journal of Gastronomy and Food Science 18, no. : 100171.

Journal article
Published: 20 May 2011 in Cuadernos de Economía y Dirección de la Empresa
Reads 0
Downloads 0

Los fallos pueden ocurrir incluso en empresas excelentes. Sin embargo, la literatura ha mostrado que una buena gestión de los procesos de recuperación del servicio permite conseguir un nivel interesante de satisfacción percibida por el usuario. Una profunda revisión de la literatura especializada ha identificado que todavía existen importantes brechas respecto a: i) la percepción de justicia y su impacto en la satisfacción con la recuperación del servicio y con la lealtad, ii) la consideración individual y conjunta de la lealtad actitudinal y comportamental, y iii) los vínculos entre la satisfacción con la recuperación del servicio y la lealtad del cliente, lo que contribuiría a enriquecer la comprensión de la efectividad de las acciones de recuperación del servicio. Este estudio analiza la situación del sector de telefonía móvil en España. Los resultados indican que los procesos de recuperación repercuten en la satisfacción percibida por el usuario y su predisposición hacia la lealtad. Sin embargo, también identificamos que en la práctica las empresas parecen no apostar decididamente por esta alternativa, al menos desde el punto de vista del cliente. ¿Por qué? Errors may occur even in excellent companies. However, the literature has shown how good management of service recovery processes achieves high levels of customer-perceived satisfaction. An exhaustive review of the specialist literature reveals that there are still major gaps in knowledge of the following areas: i) the perception of justice and its impact on satisfaction with service recovery and loyalty, ii) individual and group consideration of attitudinal and behavioral loyalty, and iii) the links between satisfaction with service recovery and customer loyalty, which would enrich our understanding of the effectiveness of service recovery actions. The present study analyzes the mobile phone sector in Spain. The results indicate that recovery processes influence customer-perceived satisfaction and customers’ predisposition toward loyalty. However, we also identify that, in practice, companies seem to pay insufficient attention to this alternative, at least from the customer's point of view, raising the question of why this is so.

ACS Style

Jesús J. Cambra Fierro; Juan M. Berbel Pineda; Rocío Ruiz Benítez; Rosario Vázquez-Carrasco. Análisis de los procesos de recuperación del servicio en el sector de telefonía móvil. Cuadernos de Economía y Dirección de la Empresa 2011, 14, 173 -184.

AMA Style

Jesús J. Cambra Fierro, Juan M. Berbel Pineda, Rocío Ruiz Benítez, Rosario Vázquez-Carrasco. Análisis de los procesos de recuperación del servicio en el sector de telefonía móvil. Cuadernos de Economía y Dirección de la Empresa. 2011; 14 (3):173-184.

Chicago/Turabian Style

Jesús J. Cambra Fierro; Juan M. Berbel Pineda; Rocío Ruiz Benítez; Rosario Vázquez-Carrasco. 2011. "Análisis de los procesos de recuperación del servicio en el sector de telefonía móvil." Cuadernos de Economía y Dirección de la Empresa 14, no. 3: 173-184.