The increasing role of the tourism industry in the global economy and the growing competition makes it necessary to ensure constant performance and continually improve quality. The paper draws attention to the necessity of conducting research on tourist attraction quality also in post-industrial areas which have become attractive tourist sites. It is emphasised that industrial tourism is a new yet quickly developing phenomenon in Poland, which compels managers to differentiate their service range and improve quality standards. The paper employs the SERVQUAL (SERvice QUALity) method to assess the quality of tourist services as a theoretical instrument to measure overall visitor satisfaction. The subject of the research was the Silesian Museum, which is result of reclamation and revitalisation of the inactive “Katowice” Hard Coal Mine. The article presents an empirical verification of the methodology which was modified for the purposes of the research subject. The Museum is considered to be one of the most important cultural centres and a crucial element of the social life of the Silesia region where mining activity has been carried out for centuries. Thirty young people from different continents participated in the survey. The results demonstrated that the expectations of the visitors were not met in three cases only which suggests a very high quality of the Silesian Museum. Moreover, the presented results show increasing capabilities and opportunities to maintain a high quality of services in the studied facility. The findings indicate that the appropriately modified SERVQUAL methodology is a valuable and simple tool to evaluate visitor satisfaction. The results of the evaluation of the Silesian Museum services will be presented to the facility managers. Further research will be carried out after the improvement and implementation of the next stage of the Museum’s development.

The transformation of the European energy sector is becoming a priority for the European Union. This is indicated, for instance, in the European Union strategy known as the European Green Deal. According to the Green Deal, the area of ‘research and innovation’ is one which can counteract climate change. Universities can play a significant role in this by adopting a pedagogical approach aimed at mobilizing the spirit of innovation and entrepreneurship in young professionals. In addition to modifying curricula related to mining, energy, and environmental engineering, i.e., activities in recognized, traditional schemes, one prospective tool may be the involvement of students and PhD candidates in European initiatives such as the InnoEnergy PhD School (which is funded by the European Institute of Innovation and Technology). This paper aims to discuss the InnoEnergy PhD School programme as a possible instrument for mitigating the negative effects of energy transformation. The article analyzes the programme using a case study method, including surveys and open interviews. The paper draws attention to and highlights the role of human resources in the field of education and the stimulation of innovation, as well as the need to strengthen the business component in the education of PhD candidates.