When the world was engulfed by a COVID-19 pandemic crisis, various activities could not be carried out normally. Activities may continue from home during a crisis by the use of a smartphone through the internet, because almost all people have their own smartphone, without requiring additional purchase of hardware. For formal learning, people can take the opportunity to use social media platforms to undertake conversations easily by using smart phones, even tablets. Teenagers or adults who are still studying in higher education institutions can undertake continuous learning for their work assignments. For example, they can use these tools to communicate through social media such as the WhatsApp, Telegram, Zoom, Microsoft Team, and Edmodo apps to connect with friends and lecturers. This research reveals trends of digital social media security and usability in the time of the COVID-19 pandemic situation, such as working from home, establishing a start-up, improving business processes and conducting online business within the digital ecosystem. The result is interesting and there are many uses of social media which have been addressed in this study during the COVID-19 pandemic for business purposes. The various social media platforms have different features that are available for use by subscribers, and also make it easier for people to do business. This is mainly due to the fact that they open up the global market and also make it cheaper to advertise. The government as well as the private sector has been in the forefront when it comes to the use of social media. Maintaining a good online presence is one of the key aspects that determine the success of start-up companies. This is due to the fact that most customers usually rely on the customer reviews in determining the ability of a company to meet the needs of clients. The main reason why most companies set up a customer relations department that is mandated with the responsibility of responding to customer feedback on various online platforms. On the other hand, the increased use of social media has brought new challenges when it comes to the security of information. Users must, therefore, secure their servers and technology from external and internal threats. One of the strategies used is the use of passwords to log into a portal where each person authorized to access the portal is provided with a password that is unique and known only by the user. The study has covered all these areas in detail including the use of database management systems in an organization or individual.

The COVID-19 pandemic has indirectly changed the landscape of the country’s education system. Through information-based decision-making, the management of the education system seeks to increase the access to and efficiency, effectiveness, equity and quality of education through effective systems of monitoring, evaluation, budgeting and planning. From this perspective, an Integrated National Education Information System (iNEIS^TM) was developed to streamline and transform business processes and to provide an application and technology platform to comply with the National Education System that may be suitable for the COVID-19 pandemic environment. The implementation of iNEIS™ aimed to significantly improve operational efficiency and productivity and provide better services, value and “holistic education” to students. Therefore, the purpose of this study was to investigate the effectiveness of the newly implemented, integrated iNEIS^TM and its implications for educational management systems that were implemented during the COVID-19 pandemic. It specifically examines the benefits and obstacles that hinder the efficiency and effectiveness of the system. The result is very interesting. These findings demonstrate that there was a lack of positive impact on end-users, such as lacking readiness to accept organizational change and uncoordinated communication and information exchange between stakeholders and end-users. This research implies that when both the stakeholder-provider and end-user understand the significance of iNEIS^TM, there is a great possibility that the implementation will succeed in harvesting the full value of the system. This paper provides the stakeholder-provider with useful guidelines, in the form of recommendations, that need to be implemented to ensure improvement in the effectiveness of iNEIS^TM.

The COVID19 pandemic has indirectly changed the landscape of the business environment system through cloud intelligence within the digital ecosystem that has as a goal increasing the access, efficiency, effectiveness, equity and quality of business processes through cloud intelligent systems. Cloud intelligent systems are becoming revolutionary in today’s world pandemic causing a complete and drastic change to a variety of industries, including, security, transportation, business, logistics and manufacturing. The main purpose of cloud intelligence systems is to facilitate the ease of access from any location and the management of practical computing resources. One of the challenges faced by cloud technology today is scheduling. The role of scheduling algorithms is very important, since tasks are executed by orders that may need more attention. Here, scheduling algorithms intended to minimize monetary cost and minimize makespan time to execute the workflow are presented. This study proposes cloud intelligent systems apps through an approach to cloud computing scheduling that may lead to great benefits and efficiency. The result is very promising. It showed that there are numerous applications of intelligent systems due to the more advanced hardware being built nowadays, plus business processes advancing to become smarter and more efficient in growing profitably over a destructive digital ecosystem during the COVID19 pandemic. The results indicate that intelligent systems over the cloud play a big role not just for interacting with the world helping businesses grow, but as well as in the advancement for a better tomorrow.