When the world was engulfed by a COVID-19 pandemic crisis, various activities could not be carried out normally. Activities may continue from home during a crisis by the use of a smartphone through the internet, because almost all people have their own smartphone, without requiring additional purchase of hardware. For formal learning, people can take the opportunity to use social media platforms to undertake conversations easily by using smart phones, even tablets. Teenagers or adults who are still studying in higher education institutions can undertake continuous learning for their work assignments. For example, they can use these tools to communicate through social media such as the WhatsApp, Telegram, Zoom, Microsoft Team, and Edmodo apps to connect with friends and lecturers. This research reveals trends of digital social media security and usability in the time of the COVID-19 pandemic situation, such as working from home, establishing a start-up, improving business processes and conducting online business within the digital ecosystem. The result is interesting and there are many uses of social media which have been addressed in this study during the COVID-19 pandemic for business purposes. The various social media platforms have different features that are available for use by subscribers, and also make it easier for people to do business. This is mainly due to the fact that they open up the global market and also make it cheaper to advertise. The government as well as the private sector has been in the forefront when it comes to the use of social media. Maintaining a good online presence is one of the key aspects that determine the success of start-up companies. This is due to the fact that most customers usually rely on the customer reviews in determining the ability of a company to meet the needs of clients. The main reason why most companies set up a customer relations department that is mandated with the responsibility of responding to customer feedback on various online platforms. On the other hand, the increased use of social media has brought new challenges when it comes to the security of information. Users must, therefore, secure their servers and technology from external and internal threats. One of the strategies used is the use of passwords to log into a portal where each person authorized to access the portal is provided with a password that is unique and known only by the user. The study has covered all these areas in detail including the use of database management systems in an organization or individual.

The COVID-19 pandemic has indirectly changed the landscape of the country’s education system. Through information-based decision-making, the management of the education system seeks to increase the access to and efficiency, effectiveness, equity and quality of education through effective systems of monitoring, evaluation, budgeting and planning. From this perspective, an Integrated National Education Information System (iNEIS^TM) was developed to streamline and transform business processes and to provide an application and technology platform to comply with the National Education System that may be suitable for the COVID-19 pandemic environment. The implementation of iNEIS™ aimed to significantly improve operational efficiency and productivity and provide better services, value and “holistic education” to students. Therefore, the purpose of this study was to investigate the effectiveness of the newly implemented, integrated iNEIS^TM and its implications for educational management systems that were implemented during the COVID-19 pandemic. It specifically examines the benefits and obstacles that hinder the efficiency and effectiveness of the system. The result is very interesting. These findings demonstrate that there was a lack of positive impact on end-users, such as lacking readiness to accept organizational change and uncoordinated communication and information exchange between stakeholders and end-users. This research implies that when both the stakeholder-provider and end-user understand the significance of iNEIS^TM, there is a great possibility that the implementation will succeed in harvesting the full value of the system. This paper provides the stakeholder-provider with useful guidelines, in the form of recommendations, that need to be implemented to ensure improvement in the effectiveness of iNEIS^TM.

The principle of the digital learning ecosystem is the application of the educational process through digital learning environment platforms that help users learn more effectively. Educational institutions, teachers and students must evolve to adapt and be ready for the new world of learning. The individual’s emotional quality can influence their readiness in the digital learning ecosystem. This study aimed to examine whether there is a significant relationship between students’ readiness in the digital learning ecosystem and their emotional intelligence levels. This study utilized a correlational research method and multiple linear regression analysis. For data collection, the primary tools used were Trait Emotional Intelligence Scale-Short Form (TEIS-SF) and the Online Learning Readiness Scale (OLRS). The questionnaires were administered to 103 students enrolled in seven different higher institutions in Brunei. The results of the research showed that there was a link between students’ online learning readiness levels and their emotional intelligence levels. This study found that students with a high well-being sub-dimension of emotional intelligence had high online learning readiness levels.

The adoption of a cashless economy was accelerated globally by the devastating impact of the COVID-19 pandemic. Brunei Darussalam was not excluded from this trend, as pandemic-related restrictions were implemented to ensure the safety of its population. In light of the COVID-19 crisis, this research paper examines the factors influencing the readiness and acceptance of a cashless economy among working society in Brunei Darussalam. The integrated concepts of the Technology Acceptance Model (TAM) and Technology Readiness Index (TRI) are applied to examine perceptions impacting their acceptance and readiness to continue adopting a cashless economy. The methodology includes a literature review and the use of secondary data from government reports and industry publications. A quantitative approach is employed, utilizing an online survey to collect non-probability samples from 212respondents. The main instruments used in the survey are structured questionnaires. The study’s findings show that factors such as the assessment of payment modes, technological development, digital literacy, knowledge, regulatory policies, and security concerns significantly affect working society’s perceptions, readiness, and acceptance of a cashless economy. These results provide insights for policymakers and stakeholders on the key factors influencing continued cashlessness adoption and shaping societal behavior towards cashless payments.