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Teresa Nogueiro; Margarida Saraiva; Fátima Jorge. HIGHER EDUCATION INSTITUTIONS - THE SYNERGIES BETWEEN TOTAL QUALITY MANAGEMENT AND SOCIAL RESPONSIBILITY. EDULEARN21 Proceedings 2021, 10956 -10964.
AMA StyleTeresa Nogueiro, Margarida Saraiva, Fátima Jorge. HIGHER EDUCATION INSTITUTIONS - THE SYNERGIES BETWEEN TOTAL QUALITY MANAGEMENT AND SOCIAL RESPONSIBILITY. EDULEARN21 Proceedings. 2021; ():10956-10964.
Chicago/Turabian StyleTeresa Nogueiro; Margarida Saraiva; Fátima Jorge. 2021. "HIGHER EDUCATION INSTITUTIONS - THE SYNERGIES BETWEEN TOTAL QUALITY MANAGEMENT AND SOCIAL RESPONSIBILITY." EDULEARN21 Proceedings , no. : 10956-10964.
Sustainability is a topic of interest to science and organizations, an emerging research area in the agrifood field and business management. This area aims to investigate the processes that lead organizations to sustainability and those that lead to organizational learning and the consequent continuous improvement. This work seeks to understand the evolution and trend of studies on the sustainability of the rice value chain. In this sense, a bibliometric review of the literature in the Scopus database was carried out as a methodological procedure, in the years 2001 to 2021, to observe the publications on the theme of sustainability of the rice value chain existing over the 20 years of this century. Among the results obtained, it was verified that the publications on the topic addressed had an exponential growth from the year 2015, that is, from 80 publications to more than 400 in 2019, and it can be observed that this theme has become of due importance, with a view to sustainability. As an essential result of this study, it is observed that in 2019 there were more than 200 publications on the theme of rice sustainability. All of this leads to the belief that there is an interest on the part of researchers and authors to deepen their research questions in this area, with different approaches to understand the value chain and the sustainability of rice.
Adonir Venuzino Rocha Both; Margarida Serra Marques Martins de Moura Saraiva; Manuel Luis Tibério. Rice Sustainability Trend: A bibliometric review. Research, Society and Development 2021, 10, 1 .
AMA StyleAdonir Venuzino Rocha Both, Margarida Serra Marques Martins de Moura Saraiva, Manuel Luis Tibério. Rice Sustainability Trend: A bibliometric review. Research, Society and Development. 2021; 10 (7):1.
Chicago/Turabian StyleAdonir Venuzino Rocha Both; Margarida Serra Marques Martins de Moura Saraiva; Manuel Luis Tibério. 2021. "Rice Sustainability Trend: A bibliometric review." Research, Society and Development 10, no. 7: 1.
In this phenomenographic qualitative research, the aim is to learn about the conceptions of university professors about the university. The study was carried out with 20 university professors: 10 from the School of Social Sciences and 10 from the School of Science and Technology of University of Évora with an average age of 54 years and over 20 years of professional activity. The data were collected through open questionnaires and then submitted to thematic and categorical content analysis. The conceptions of the university appear, in the voice of the teachers, centered on two main aspects. The first and more mentioned concerns the conception of the university as a space of production and diffusion of scientific knowledge, which refers to quality factors of higher education. The second brings out the conception of the university as a space of relationship with society together with underlying concerns for human development, cooperation, and the design of a more sustainable world.
Elisa Chaleta; Margarida Saraiva; Luís Sebastião; Marília Cid; António M. Diniz; Fátima Leal; Paulo Quaresma; Luís Rato. University Teachers’ Conceptions of the University and the Place of Sustainability. Sustainability 2021, 13, 1955 .
AMA StyleElisa Chaleta, Margarida Saraiva, Luís Sebastião, Marília Cid, António M. Diniz, Fátima Leal, Paulo Quaresma, Luís Rato. University Teachers’ Conceptions of the University and the Place of Sustainability. Sustainability. 2021; 13 (4):1955.
Chicago/Turabian StyleElisa Chaleta; Margarida Saraiva; Luís Sebastião; Marília Cid; António M. Diniz; Fátima Leal; Paulo Quaresma; Luís Rato. 2021. "University Teachers’ Conceptions of the University and the Place of Sustainability." Sustainability 13, no. 4: 1955.
In this work we analyzed the mapping of Sustainable Development Goals in the curricular units of the undergraduate courses of the School of Social Sciences at the University of Évora. Of a total of 449 curricular units, only 374 had students enrolled in 2020/2021. The data presented refer to the 187 course units that had Sustainable Development Goals in addition to SDG4 (Quality Education) assigned to all the course units. Considering the set of curricular units, the results showed that the most mentioned objectives were those related to Gender Equality (SDG 5), Reduced Inequalities (SDG 10), Decent Work and Economic Growth (SDG 8) and Peace, Justice and Strong Institutions (SDG 16). Regarding the differences between the departments, which are also distinct scientific areas, we have observed that the Departments of Economics and Management had more objectives related to labor and economic growth, while the other departments mentioned more objectives related to inequalities, gender or other.
Elisa Chaleta; Margarida Saraiva; Fátima Leal; Isabel Fialho; António Borralho. Higher Education and Sustainable Development Goals (SDG)—Potential Contribution of the Undergraduate Courses of the School of Social Sciences of the University of Évora. Sustainability 2021, 13, 1828 .
AMA StyleElisa Chaleta, Margarida Saraiva, Fátima Leal, Isabel Fialho, António Borralho. Higher Education and Sustainable Development Goals (SDG)—Potential Contribution of the Undergraduate Courses of the School of Social Sciences of the University of Évora. Sustainability. 2021; 13 (4):1828.
Chicago/Turabian StyleElisa Chaleta; Margarida Saraiva; Fátima Leal; Isabel Fialho; António Borralho. 2021. "Higher Education and Sustainable Development Goals (SDG)—Potential Contribution of the Undergraduate Courses of the School of Social Sciences of the University of Évora." Sustainability 13, no. 4: 1828.
In Cape Verde, small family farming production suffers continuously from limited essential resources such as water and soil for a steady development. This situation is further aggravated by the lack of financial resources. We have developed a hybrid and multidimensional conceptual model for improvement of those small farming units by bringing together concepts of quality management, farmers’ satisfaction evaluation and production capabilities. The model we have built was the result of an inquiry based on Focus Group study with 15 farmers and it was carried out in 2019. We name the model as SQual4Agri and this is a step toward improvement in small family based agricultural organization, namely in productivity, responsibility sharing, communication and quality management.
Elsa Simões; Margarida Saraiva; Gottlieb Basch; António Pires; Álvaro Rosa; Elisa Chaleta. Hybrid Conceptual Model for Assessing Quality, Production and Satisfaction (SQual4Agri), in Agricultural Production Units, in Cape Verde. Sustainability 2020, 13, 37 .
AMA StyleElsa Simões, Margarida Saraiva, Gottlieb Basch, António Pires, Álvaro Rosa, Elisa Chaleta. Hybrid Conceptual Model for Assessing Quality, Production and Satisfaction (SQual4Agri), in Agricultural Production Units, in Cape Verde. Sustainability. 2020; 13 (1):37.
Chicago/Turabian StyleElsa Simões; Margarida Saraiva; Gottlieb Basch; António Pires; Álvaro Rosa; Elisa Chaleta. 2020. "Hybrid Conceptual Model for Assessing Quality, Production and Satisfaction (SQual4Agri), in Agricultural Production Units, in Cape Verde." Sustainability 13, no. 1: 37.
Purpose The purpose of this paper is to analyze the effects on quality-related learning resulting from the use of the quality cost information (QCI). Specifically, this paper analyzes to what extent the diagnostic and interactive uses of QCI contribute to improve quality-related learning. Design/methodology/approach The proposed model was tested using a structural equation modeling procedure with AMOS and the data were collected through a questionnaire survey conducted on a sample of Portuguese certified companies. Findings The results shed light on expected relationships since the interactive style of use of QCI, unlike the diagnostic style of use, has a positive effect on quality-related learning. However, the diagnostic use of QCI was found to be a predecessor of the interactive use of QCI, in line with previous studies. Finally, diagnostic use of QCI exerts an indirect positive impact on quality-related learning through the interactive use of QCI. Research limitations/implications This paper contributes to the body of research on the use of interactive and diagnostic systems, providing evidence that a balance between those systems improves quality-related learning. Practical implications The results show that the use of QCI to promote participation, dialogue and involvement of all participants (according to an interactive style of use), and not just to control the accomplishment of predetermined objectives (according to a diagnostic style of use), is a necessary condition for quality-related learning. Originality/value Despite the wide-ranging literature focused on the identification, measurement and reporting of QCI, less attention has been paid to how this information is used in the management process. The way in which the use of QCI can contribute to the improvement in quality-related learning is also an unexplored topic in the literature.
Jorge Novas; Margarida Saraiva. Effects of the use of quality cost information on quality-related learning. Journal of Applied Accounting Research 2019, 21, 283 -308.
AMA StyleJorge Novas, Margarida Saraiva. Effects of the use of quality cost information on quality-related learning. Journal of Applied Accounting Research. 2019; 21 (2):283-308.
Chicago/Turabian StyleJorge Novas; Margarida Saraiva. 2019. "Effects of the use of quality cost information on quality-related learning." Journal of Applied Accounting Research 21, no. 2: 283-308.
Information about the paper titled "A CAPACITY BUILDING FOR HIGHER EDUCATION ERASMUS+ PROJECT: STRATEGIC HUMAN RESOURCES MANAGEMENT FOR SOUTHEAST ASIAN UNIVERSITIES (HR4ASIA)" at IATED Digital Library
Paulo Silva; Teresa Nogueiro; Margarida Saraiva; Fátima Jorge; Asta Radzeviciene; Tran Chuong. A CAPACITY BUILDING FOR HIGHER EDUCATION ERASMUS+ PROJECT: STRATEGIC HUMAN RESOURCES MANAGEMENT FOR SOUTHEAST ASIAN UNIVERSITIES (HR4ASIA). EDULEARN18 Proceedings 2018, 7211 -7222.
AMA StylePaulo Silva, Teresa Nogueiro, Margarida Saraiva, Fátima Jorge, Asta Radzeviciene, Tran Chuong. A CAPACITY BUILDING FOR HIGHER EDUCATION ERASMUS+ PROJECT: STRATEGIC HUMAN RESOURCES MANAGEMENT FOR SOUTHEAST ASIAN UNIVERSITIES (HR4ASIA). EDULEARN18 Proceedings. 2018; ():7211-7222.
Chicago/Turabian StylePaulo Silva; Teresa Nogueiro; Margarida Saraiva; Fátima Jorge; Asta Radzeviciene; Tran Chuong. 2018. "A CAPACITY BUILDING FOR HIGHER EDUCATION ERASMUS+ PROJECT: STRATEGIC HUMAN RESOURCES MANAGEMENT FOR SOUTHEAST ASIAN UNIVERSITIES (HR4ASIA)." EDULEARN18 Proceedings , no. : 7211-7222.
The main objective of this research is to analyze through a structured questionnaire, the influence of the motivations that lead companies to implement Eco-Management and Audit Scheme (EMAS) and the barriers found in the benefits perceived by companies, as well as, the degree of difficulty perceived for the implementation of the different requirements to be fulfilled, which are established in the regulation. An extensive review of the academic literature published on motivations, barriers, difficulties and benefits in environmental standards has been carried out in order to establish the working hypotheses which refer to the relationship between motivations, barriers with the benefits and degree of difficulty in implementing the requirements. The empirical investigation was carried out in a sample of 114 of the 255 companies of the Autonomous Community of Galicia (Spain) that have EMAS certification. The methodology used was the use of the application of a regression analysis to test the hypotheses; previously the measurement scales were validated and an exploratory factorial analysis was applied in order to determine the structure of the different variables considered in the study. The results show that the motivations affect the benefits positively and on the contrary, affect the barriers negatively (reduce them) and it was observed that the greater the barriers, the lower the benefits obtained from the implementation of EMAS (negative influence). The proposed regression models show the joint influence of the motivations and barriers on the benefits considered.
José Álvarez-García; María De La Cruz Del Río-Rama; Margarida Saraiva; António Ramos Pires. The influence of motivations and barriers in the benefits. An empirical study of EMAS certified business in Spain. Journal of Cleaner Production 2018, 185, 62 -74.
AMA StyleJosé Álvarez-García, María De La Cruz Del Río-Rama, Margarida Saraiva, António Ramos Pires. The influence of motivations and barriers in the benefits. An empirical study of EMAS certified business in Spain. Journal of Cleaner Production. 2018; 185 ():62-74.
Chicago/Turabian StyleJosé Álvarez-García; María De La Cruz Del Río-Rama; Margarida Saraiva; António Ramos Pires. 2018. "The influence of motivations and barriers in the benefits. An empirical study of EMAS certified business in Spain." Journal of Cleaner Production 185, no. : 62-74.
In the 1960s, the technique of Quality-Related Costs (QRCs) arose in an attempt to prove that quality contributed to profitability, which was not a cost but an investment. However, QRCs are no longer counted, since the models have become obsolete, the benefits are unquestionable, and the use of information has been small and of little use to organizations. However, the knowledge and learning society and the entrepreneurial dynamics place the QRCs problem on another level of analysis. This article intends to raise a set of issues, such as: the dimensions and forms of management in the framework of alliances, or in other new organizational solutions; how to assess the costs of process management and the value of intangible assets; and what costs can / should be made autonomous, in a useful way to support management decisions. The quantification of the QRCs established the link between them and the operational and financial results, revealing how quality increases the performance of companies. However, approaches to QRCs need to be rethought and developed to respond to new organizational realities. Some perspectives are advanced and other challenges are proposed to quality and production researchers, because it has been concluded that there are still unexplored potentialities.
Antonio Ramos Pires; Margarida Saraiva. CUSTOS RELACIONADOS COM A QUALIDADE: CONTRIBUTOS PARA O DESEMPENHO ORGANIZACIONAL. Revista Produção e Desenvolvimento 2018, 4, 1 -18.
AMA StyleAntonio Ramos Pires, Margarida Saraiva. CUSTOS RELACIONADOS COM A QUALIDADE: CONTRIBUTOS PARA O DESEMPENHO ORGANIZACIONAL. Revista Produção e Desenvolvimento. 2018; 4 (1):1-18.
Chicago/Turabian StyleAntonio Ramos Pires; Margarida Saraiva. 2018. "CUSTOS RELACIONADOS COM A QUALIDADE: CONTRIBUTOS PARA O DESEMPENHO ORGANIZACIONAL." Revista Produção e Desenvolvimento 4, no. 1: 1-18.
Information about the paper titled "INTERPERSONAL BEHAVIORAL QUALITY RELATIONS: THE BULLYING BEHAVIORAL CASE AND THE EMOTIONAL AND SOCIAL SKILLS OF YOUNG PORTUGUESE STUDENTS" at IATED Digital Library
Maria Eugénia Bizai; Margarida Saraiva; Teresa Nogueiro; Fátima Jorge; Luis Gómez Chova; Agustín López Martínez; Ignacio Candel Torres. INTERPERSONAL BEHAVIORAL QUALITY RELATIONS: THE BULLYING BEHAVIORAL CASE AND THE EMOTIONAL AND SOCIAL SKILLS OF YOUNG PORTUGUESE STUDENTS. EDULEARN16 Proceedings 2017, 7208 -7213.
AMA StyleMaria Eugénia Bizai, Margarida Saraiva, Teresa Nogueiro, Fátima Jorge, Luis Gómez Chova, Agustín López Martínez, Ignacio Candel Torres. INTERPERSONAL BEHAVIORAL QUALITY RELATIONS: THE BULLYING BEHAVIORAL CASE AND THE EMOTIONAL AND SOCIAL SKILLS OF YOUNG PORTUGUESE STUDENTS. EDULEARN16 Proceedings. 2017; ():7208-7213.
Chicago/Turabian StyleMaria Eugénia Bizai; Margarida Saraiva; Teresa Nogueiro; Fátima Jorge; Luis Gómez Chova; Agustín López Martínez; Ignacio Candel Torres. 2017. "INTERPERSONAL BEHAVIORAL QUALITY RELATIONS: THE BULLYING BEHAVIORAL CASE AND THE EMOTIONAL AND SOCIAL SKILLS OF YOUNG PORTUGUESE STUDENTS." EDULEARN16 Proceedings , no. : 7208-7213.
Information about the paper titled "JOB SATISFACTION IN HIGHER EDUCATION: A CASE STUDY IN SPAIN" at IATED Digital Library
Margarida Saraiva; María De La Cruz Del Río-Rama; Doina Cataraga; José Álvarez-García. JOB SATISFACTION IN HIGHER EDUCATION: A CASE STUDY IN SPAIN. EDULEARN16 Proceedings 2017, 5254 -5263.
AMA StyleMargarida Saraiva, María De La Cruz Del Río-Rama, Doina Cataraga, José Álvarez-García. JOB SATISFACTION IN HIGHER EDUCATION: A CASE STUDY IN SPAIN. EDULEARN16 Proceedings. 2017; ():5254-5263.
Chicago/Turabian StyleMargarida Saraiva; María De La Cruz Del Río-Rama; Doina Cataraga; José Álvarez-García. 2017. "JOB SATISFACTION IN HIGHER EDUCATION: A CASE STUDY IN SPAIN." EDULEARN16 Proceedings , no. : 5254-5263.
Information about the paper titled "MOTIVATION AND SATISFACTION IN CONTEXT OF JOB TRAINING IN TOURIST ORGANIZATIONS" at IATED Digital Library
Rui Amaral; Fátima Jorge; Susana Rocha; Margarida Saraiva. MOTIVATION AND SATISFACTION IN CONTEXT OF JOB TRAINING IN TOURIST ORGANIZATIONS. EDULEARN16 Proceedings 2016, 5062 -5073.
AMA StyleRui Amaral, Fátima Jorge, Susana Rocha, Margarida Saraiva. MOTIVATION AND SATISFACTION IN CONTEXT OF JOB TRAINING IN TOURIST ORGANIZATIONS. EDULEARN16 Proceedings. 2016; ():5062-5073.
Chicago/Turabian StyleRui Amaral; Fátima Jorge; Susana Rocha; Margarida Saraiva. 2016. "MOTIVATION AND SATISFACTION IN CONTEXT OF JOB TRAINING IN TOURIST ORGANIZATIONS." EDULEARN16 Proceedings , no. : 5062-5073.
Few studies have analysed the effect of the critical factors of quality results on employees in the services sector and, more specifically, in the tourism sector. This work studies the rural accommodation sector in order to provide facility managers with the critical factors on which to focus their efforts towards increasing their employee results/satisfaction. The data obtained from 100 rural accommodations in Spain are analysed and each of the measurement scales used are validated by exploratory and confirmatory factor analysis. The theoretical model proposed to analyse the relationship is estimated by applying Structural Equation Modelling. The research reveals that the factors to which greater attention should be paid in order to enhance employee results/satisfaction are quality policy and strategy and processes management, the latter being the criterion through which the rest of the critical factors perform. The greatest total effect derives from quality policy and strategy and leadership, and indirect effect via the rest of the criteria.
María De La Cruz Del Río-Rama; José Álvarez-García; Margarida Saraiva; António Ramos-Pires. Influence of quality on employee results: the case of rural accommodations in Spain. Total Quality Management & Business Excellence 2016, 28, 1489 -1508.
AMA StyleMaría De La Cruz Del Río-Rama, José Álvarez-García, Margarida Saraiva, António Ramos-Pires. Influence of quality on employee results: the case of rural accommodations in Spain. Total Quality Management & Business Excellence. 2016; 28 (13-14):1489-1508.
Chicago/Turabian StyleMaría De La Cruz Del Río-Rama; José Álvarez-García; Margarida Saraiva; António Ramos-Pires. 2016. "Influence of quality on employee results: the case of rural accommodations in Spain." Total Quality Management & Business Excellence 28, no. 13-14: 1489-1508.
Food and winemaking are a recognized tangible and intangible culturalheritage of Portugal. From the relationshipbetween these twocomponents, astrategic product emerged with a considerable potential for tourism industry, which is notignored bymany of tourism organizations. This chapter intends to analyze food and winemaking from atourism demand perspective. Particularly, this study describes visitors’ profile, including, their motivations, their knowledgeabout theenological and gastronomicresourcesand the degreeof satisfaction. A total of 308 questionnaires were collected between February and May of 2012, from the visitors that visited the historic center of Évora (Alentejo-Portugal). Results reveal a visitor profile associated with regional cuisine and wine products from Portugal. Moreover, visitors’ evidenced a high level of knowledge regarding the Portuguese cuisine and regional wines; although this not matches with their primary motivation for visit the city of Évora.
Rui Amaral; Margarida Saraiva; Susana Rocha; Jaime Serra. Gastronomy and Wines in the Alentejo Portuguese Region: Motivation and Satisfaction of Tourists from Évora. Wine and Tourism 2016, 179 -192.
AMA StyleRui Amaral, Margarida Saraiva, Susana Rocha, Jaime Serra. Gastronomy and Wines in the Alentejo Portuguese Region: Motivation and Satisfaction of Tourists from Évora. Wine and Tourism. 2016; ():179-192.
Chicago/Turabian StyleRui Amaral; Margarida Saraiva; Susana Rocha; Jaime Serra. 2016. "Gastronomy and Wines in the Alentejo Portuguese Region: Motivation and Satisfaction of Tourists from Évora." Wine and Tourism , no. : 179-192.
This work focuses on the broad topic of quality-related costs (QRC), which has been largely discussed in the literature. Nevertheless, one of the least studied issues relates to the way companies use QRC information. In this research the profile of use of QRC information is analysed considering the model proposed by Simons [(1991). Strategic orientation and top management attention to control systems. Strategic Management Journal, 12(1), 49–62], from which it is possible to distinguish between a diagnostic and an interactive profile of use. The analysis of the data collected through a questionnaire survey to a sample of Portuguese certified companies (PCCs) involved the application of principal component analysis, cluster analysis, one-way analysis of variance and discriminant analysis. The results showed that a substantial part of PCCs use the QRC information according to a diagnostic and interactive profile. Managers of these companies use QRC information to set goals, monitor their implementation and motivate participants (according to a diagnostic profile), but also to foster organisational learning, the emergence of new ideas and strategies (according to an interactive profile). About 30% of companies favour a diagnostic profile. However, about 32% of companies report negative values for both profiles, indicating that these companies undertake initiatives to prepare QRC information but their leaders do not use it in the management process.
António Ramos Pires; Jorge Novas; Margarida Saraiva; Aida Coelho. How companies use the information about quality-related costs. Total Quality Management & Business Excellence 2015, 28, 501 -521.
AMA StyleAntónio Ramos Pires, Jorge Novas, Margarida Saraiva, Aida Coelho. How companies use the information about quality-related costs. Total Quality Management & Business Excellence. 2015; 28 (5-6):501-521.
Chicago/Turabian StyleAntónio Ramos Pires; Jorge Novas; Margarida Saraiva; Aida Coelho. 2015. "How companies use the information about quality-related costs." Total Quality Management & Business Excellence 28, no. 5-6: 501-521.
The literature has paid very little attention to the effects of the critical factors of quality on employee satisfaction in the tourism context. Therefore, the aim of this study is to examine these relationships among tourist accommodation enterprises considering the perception of quality managers. A theoretical model together with the hypotheses to be contrasted is proposed and it is validated by the technique of structural equation models. The target population of the study is made up of tourist accommodations certified with ‘Q for Quality’ in Spain. The structural equation model provides evidence that the critical factor antecedents of employee satisfaction are process management and quality policy and planning; the latter criterion has a greater influence. The study also found that leadership is an important factor for obtaining results from employees through the rest of the variables that make up the model and employee satisfaction promotes learning within the organisation.
José Álvarez-García; María De La Cruz Del Río-Rama; Margarida Saraiva; António Ramos-Pires. Dependency relationships between critical factors of quality and employee satisfaction. Total Quality Management & Business Excellence 2015, 27, 1 -18.
AMA StyleJosé Álvarez-García, María De La Cruz Del Río-Rama, Margarida Saraiva, António Ramos-Pires. Dependency relationships between critical factors of quality and employee satisfaction. Total Quality Management & Business Excellence. 2015; 27 (5-6):1-18.
Chicago/Turabian StyleJosé Álvarez-García; María De La Cruz Del Río-Rama; Margarida Saraiva; António Ramos-Pires. 2015. "Dependency relationships between critical factors of quality and employee satisfaction." Total Quality Management & Business Excellence 27, no. 5-6: 1-18.
In order to achieve excellence, an organization should use two key instruments—quality and an efficient and effective communication process amongst all employees—so it can attain quality management. This chapter aims to examine whether organizational communication and quality are interrelated, in order to answer the following question: Is it necessary to improve communication within an organization so that quality management can be efficiently and effectively pursued? For this purpose, data were collected through the administration of a questionnaire to the staff of a Portuguese public organization. The findings showed that, in this organization, communication among employees of various sectors is satisfactory and that there is mutual help between them in order to improve the organizational performance.
Margarida Saraiva; Jorge Casas Novas; Patrícia Guerreiro Gomes. How Communication and Control Processes Improve Quality. Achieving Competitive Advantage through Quality Management 2015, 219 -231.
AMA StyleMargarida Saraiva, Jorge Casas Novas, Patrícia Guerreiro Gomes. How Communication and Control Processes Improve Quality. Achieving Competitive Advantage through Quality Management. 2015; ():219-231.
Chicago/Turabian StyleMargarida Saraiva; Jorge Casas Novas; Patrícia Guerreiro Gomes. 2015. "How Communication and Control Processes Improve Quality." Achieving Competitive Advantage through Quality Management , no. : 219-231.
The literature focusing on quality costs has placed great importance on issues related to identifying, measuring and reporting quality cost information. Less attention has been paid to how this information is used in the management process and how it can enhance internal capabilities and thereby improve company performance. In addition to addressing this question, we analyse how the extensive use of quality costs can boost organisational learning and innovation in organisations’ internal processes, thus leading to an overall improvement in the quality management system that is reflected in financial and non-financial performance. The conceptual model developed involves these relationships and has been tested using the structural equation modelling technique. To this end, a questionnaire survey was conducted in Portuguese companies with the ISO 9000 certification. The results shed light on the causal links between the variables, and thus validate the conceptual model indicating that the use of quality cost information has a positive effect on both the development of quality management systems and performance.
Jorge Novas; Margarida Saraiva. An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies. Action-Based Quality Management 2014, 67 -81.
AMA StyleJorge Novas, Margarida Saraiva. An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies. Action-Based Quality Management. 2014; ():67-81.
Chicago/Turabian StyleJorge Novas; Margarida Saraiva. 2014. "An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies." Action-Based Quality Management , no. : 67-81.
The structure, organization and integration it is crucial to improve global supply chains performance and help them to achieve strategic and operational goals. Literature suggests that agile, resilient and sustainable supply chains strategies enable them to be more competitive in order to adapt to the dynamic and unstable scenario. This paper aims to present a model for implementing a strategy based on LARG paradigms (Lean philosophy, Agility, Resilience and sustainability—“Green”), used to denote the necessary strategy for competitiveness in an international automotive supply chain. Using “building theory approach”, supported by a case study, conducted in four companies that integrated automotive supply chains, three hypotheses were defined to be validated through an explanatory model and Key Performance Indicators (KPI’s) were defined to measure supply chain overall performance. This study brings contributes to management knowledge by empirically investigate the main effects of LARG strategy on supply chain performance, proposing a process approach applied to a collaborative virtual network structure, in order to improve network efficiency. Data analysis supports some interesting conclusions, as the more important KPI’s to measure LARG strategy, and the evolution from Supply chain to Supply Network.
Ana Rolo; António Pires; Margarida Saraiva. Supply Chain as a Collaborative Virtual Network Based on LARG Strategy. Advances in Intelligent Systems and Computing 2014, 701 -711.
AMA StyleAna Rolo, António Pires, Margarida Saraiva. Supply Chain as a Collaborative Virtual Network Based on LARG Strategy. Advances in Intelligent Systems and Computing. 2014; ():701-711.
Chicago/Turabian StyleAna Rolo; António Pires; Margarida Saraiva. 2014. "Supply Chain as a Collaborative Virtual Network Based on LARG Strategy." Advances in Intelligent Systems and Computing , no. : 701-711.
Margarida Saraiva; Jorge Novas. DETERMINANTS OF CAPITAL STRUCTURE OF SMALL AND MEDIUM ENTERPRISE IN PORTUGAL AND SPAIN. European Journal of Business Research 2013, 13, 63 -74.
AMA StyleMargarida Saraiva, Jorge Novas. DETERMINANTS OF CAPITAL STRUCTURE OF SMALL AND MEDIUM ENTERPRISE IN PORTUGAL AND SPAIN. European Journal of Business Research. 2013; 13 (2):63-74.
Chicago/Turabian StyleMargarida Saraiva; Jorge Novas. 2013. "DETERMINANTS OF CAPITAL STRUCTURE OF SMALL AND MEDIUM ENTERPRISE IN PORTUGAL AND SPAIN." European Journal of Business Research 13, no. 2: 63-74.