There is no defined methodological approach that would rank the quality goals of a process in uncertain environments, which is one of the basic problems in process management. In this paper, the considered problem is stated as a multi-criteria decision problem. The criteria present performances which are defined by the knowledge and experience of the decision makers. The fuzzy rating weights of each pair of the considered criteria and uncertain criteria values for the defined quality goals are described by linguistic expressions which are modeled by triangular fuzzy numbers. The weights vector of criteria is calculated by the fuzzy Analytic Hierarchical Process (AHP). The extension of the fuzzy Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) is applied to rank quality goals. The proposed model is illustrated by an example.

We presented a novel fuzzy multicriteria decision making approach to evaluate and rank organizational resilience factors with respect to user preference orders. Due to vagueness of the decision data, the precise numerical data are inadequate for real‐life business situations. Human judgements can be expressed by linguistic expressions which are modeled by fuzzy sets. The complexity of the considered problem calls for analytic methods rather than intuitive decisions. Two fuzzy multi‐criteria methods are proposed for solving the treated problem: Fuzzy Analytic Hierarchical Process (FAHP) is applied to determine the relative importance of business processes and the relative importance of organizational resilience factors under each business process, and an extension of the fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) is applied to rank the organizational resilience factors. With respect to complexity and the type of considered management problem, we introduce a modified fuzzy decision matrix. The proposed algorithm has efficiently been applied in the assessment of organizational resilience factors to small and medium enterprises of the process industry.

The aim of this study is to propose a fuzzy multi-criteria decision-making approach (MCDM) to evaluate suppliers of one kind of medical device with respect to numerous criteria, simultaneously taking into account the type of each criteria and its relative importance. Two fuzzy MCDM methods are proposed for solving the treated problem. In the first step, the fuzzy pair-wise comparison matrix of the relative importance of criteria is constructed. The weight vector is calculated by using the developed procedure, and in the second step, the fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) is applied in order to rank possible suppliers of the considered kind of medical device. The rank is obtained using the process of fuzzy number comparison. A case study with real-life data is presented to verify the proposed method.