Purpose: The application of knowledge management (KM) is critical to public sector firm as it is to private sector firm. However, despite its significance, the academic enquiry of KM in public sector is at its nascent stage. This forms the motivation of the present work; this paper aims to analyze and understand the intricate relationship between KM processes and public sector firm performance in terms of operational, quality and innovation performance.Design/methodology/approach: A comprehensive KM processes–performance framework consisting of seven constructs (four constructs of KM processes and three constructs of KM performance) and their underlying factors was developed through an extensive literature review. The employee perceptions of these seven constructs were captured on a five-point Likert scale using a country-wide survey in the UAE public sector. The 270 valid responses captured were then used to first validate the KM framework and then test the hypothesized relationships between KM processes and KM performance.Findings: The findings show that all four KM processes (knowledge creation, knowledge capture and storage, knowledge sharing and knowledge application and use) had a positive and significant impact on operational, quality and innovation performance of public sector in the UAE.Research limitations/implications: The findings confirm the validity and reliability of all the seven constructs and their underlying factors and the assessment framework. Overall, this study fills a gap in the literature about applying/implementing a KM framework for the public sector and therefore significantly contributes toward the theoretical advancement of the field. However, the study does acknowledge the use of perceptual measures of individual employees as a limitation instead of more objective measures to capture the impact KM processes on KM performance.Practical implications: The strong and significant impact of KM processes on firm performance is expected to provide the impetus for practitioners and policymakers to implement and leverage from KM processes and improve firm performance in the public sector.Originality/value: A comprehensive development, validation and assessment of a KM framework for the public sector has not been attempted previously anywhere, let alone UAE, and hence constitutes the novelty of this work.

Purpose: Curtailing the adverse environmental impacts of the construction sector is one the major challenges of the twenty-first century. However, despite the significance of this problem, the limited efforts so far to tackle the negative impacts associated with this particular sector have been largely fragmented and disjointed. Given that the net green outcome of a construction project is the sum total of the efforts undertaken at the various supply chain stages (from the initial design to the end-of-life demolition) by different stakeholders, the green supply chain management (GSCM) approach is seen as a way forward toward streamlining the fragmented efforts at greening the sector. This forms the motivation of the present work, and this paper aims to develop, validate and apply a multi-dimensional GSCM framework for the construction sector.Design/methodology/approach: A comprehensive GSCM assessment framework consisting of nine constructs (external and internal drivers; external and internal barriers; core and facilitating GSCM practices; economic, environmental and organizational performance implications) and their underlying factors was developed through an extensive literature review. Using data collected through a structured questionnaire, the framework was validated, and the relevance/appropriateness of each construct and its underlying factors, along with the hypothesized relationships between the constructs, were assessed separately for each supply chain stakeholder.Findings: The findings confirm the validity and reliability of the constructs and their underlying factors as well as the assessment framework. In general, the implementation of green practices has had a positive impact on the environmental, economic and organizational performance for all stakeholders, while the extent of the green practices implemented depends on the relative strength of the drivers and barriers.Research limitations/implications: This study fills a gap in the literature about applying/implementing GSCM in the construction sector.Practical implications: The findings provide practitioners, policy makers and organizations associated with the UAE construction sector, as well as the construction sector in general, insight into all key aspects of GSCM.Originality/value: A comprehensive survey-based assessment of GSCM for the construction sector has not been previously attempted and constitutes the novelty of this work.

The objective of this research study is to identify the constructs and factors important to the user-centric transformation of e-governments. The research design follows the comprehensive Unified Theory of Acceptance and Use of Technology model. The primary data for the research were collected from potential and current users of e-government services in the United Arab Emirates. Exploratory factor analysis was used to extract the important constructs from the 19 factors identified from the literature. Regression analysis was used to identify the influence of individual constructs on overall satisfaction, while correlation analysis was used to identify the relationship between Internet usage and user satisfaction. Analysis of variance and t-test were used to identify potential differences among demographic factors and their overall satisfaction with e-government services. This study identifies confidentiality and users’ trust and attitudes toward using technology as key determinants of overall satisfaction and the subsequent adoption of e-government services. The study also identifies significant differences in how different genders adopt the use of e-government services.

Recent disastrous events, such as the COVID-19 pandemic, has amplified the appeal for compassionate leadership in organizations and is viewed as the need of the hour. While compassion is a timeless concept, there appears to be a lack of clarity around the idea of compassionate leadership, and the current understanding appears limited, fragmented, and scattered across the literature. This integrative systematic review of 41 articles during the last 20 years (2002–2021) conceptualizes six critical dimensions of compassionate leadership, namely: empathy; openness and communication; physical, mental health and well-being; inclusiveness; integrity; respect and dignity. These findings enhance our understanding of how organizational leaders can effectively incorporate the dimensions to become compassionate leaders. The review examines how compassionate leadership is defined and understood in the literature, and a contribution in the form of a definition for compassionate leadership is offered. Finally, gaps in the literature are highlighted, offering avenues for future research, along with implications for research, theory, and practice.