The need for defect reporting is becoming increasingly difficult to ignore at handover of new residential buildings. A general review in defect studies has consistently shown that newly built properties can be found to have a significant number of defects. Very often the responsibility for rectifying these common defects is borne by the new homeowner even though house developers are liable. In the current study, survey data is obtained from 216 recent home purchasers/owners across New Zealand urban cities. The intent of the investigation is to show that opportunities exist for defect reporting that will act as a mechanism to measure performance and thus improve the quality of finished construction products in New Zealand. The study found that a significant number (81%) of the participants were involved in the construction of their homes and could influence quality performance if they were proactive enough. The results show that (64.7%) did not engage the service of independent building inspectors for defect reporting on their new homes. Seventy-four percent now agree that independent building inspection was important in hindsight. The study findings are in line with literature on defects and the poor use of defect reporting in new residential buildings. The current challenge for defect rectification by house developers after handover is real and this could increase the confidence that new home owners can have in their developers. Defect reporting could confer benefits to new residential building quality in New Zealand and should be embraced as part of a wider best practice.

Purpose: The New Zealand construction sector is similar to many other countries with a few large companies and many small and micro enterprises. It seeks to achieve a 20 per cent increase in productivity by 2020 which requires a step change in how the sector operates and buy-in from key stakeholders. The purpose of this paper is to provide a set of levers to improve productivity in the construction sector and develop an implementation schedule. Design/methodology/approach: This paper adopts a systems approach taking account of the nature of the building sector and the whole life cycle of a building from design to end-of-life. Information gained from the post-construction phases informs the pre-construction and construction phases. Findings: Productivity is an integrated model whereby increases in process efficiency are executed with quality materials and workmanship, in a manner that is affordable for both the client and contractor and sustainable over time. A series of interviews and workshops produced 10 nodal points and 19 crucial levers which were prioritised for implementation. Additionally, indicators were developed to monitor progress over time and provide information for further corrective action to the system. Practical implications: The effect of using a few targeted levers in unison provided significantly more gains than individual applications. Modelling real world responses to process stimuli outlined in this paper is extremely valuable. This provided the opportunity for key construction stakeholders to estimate the effects of decision making during a project. Originality/value: Previous studies identified factors affecting productivity. Piecemeal approaches to improve productivity have resulted in systemic failure. A whole of life approach provides valuable insights to improve productivity in the construction and pre-construction phases which have a flow-on effect through the life cycle. Importantly, this research proposes drivers, an implementation scheme and indicators that provide leverage on nodal points to improve productivity.

New Zealand (NZ) construction is highly fragmented, comprises primarily micro small and medium enterprises (MSMEs); 32.5% of approximately 67,000 operating businesses are ‘small’ (up to 19 employees), while 65% are sole traders. The construction supply chain (CSC) is extensive, prone to inefficiencies at segmental boundaries accentuated by project-centric delivery. Conversely, it presents significant opportunity for consolidation and improved efficiency. Vertical integration and CSC management from the supplier-end rather than the project-end enable component elements to be individually independent in terms of ownership, while integrating their management above the tactical CSC level. This leads to improved operational philosophy and employment. Quantifying impacts, however, is a challenge due to lack of tangibility. This can be effectively overcome using quantifiable parameters associated with the CSC’s transport component. The paper investigates transport operations in a narrow NZ CSC segment over a three-month period to quantify improved performance using operational data and further potential for resource optimisation using operations research-based planning. Research outcomes point towards: (i) Fleet management strategy; (ii) Integrated planning and operational delivery; (iii) Non-price attributes in tendering/contracting; (iv) Change in the delivery model of manufactured construction products; (v) Information and communication technology-based solutions; and (vi) Integration of reverse logistics.

This paper presents a comprehensive literature review that addresses procurement selection criteria associated with procurement system evaluation in the construction sector. The aim is to consolidate the knowledge of construction procurement selection criteria (PSC) and provide future research directions. A systematic literature review (SLR) of 37 peer-reviewed journal articles from 1998 to 2019 in the construction procurement system selection process is carried out to understand the extant theoretical and practical foundations of the field. Two hundred fifty-six PSC have been identified. Descriptive and material analysis reveals (1) PSC evolved to match the promotion of emerging procurement systems in the construction industry; (2) three emerging themes of PSC have been identified, namely procurement systems, decision aid tools, and PSC identification methods; (3) PSC could be classified into generic criteria and unique criteria; (4) geographic location may not have a significant impact on the choice of procurement systems. This work identifies and discusses potential research interests in improving PSC identification. The research path, current trends, and future research directions in construction procurement selection are revealed. The paper provides the foundation and impetus for further investigation into procurement system selection practices.