This study analyzed the levels of mental workload and the presence of burnout on a sample of fashion retailing workers from Spain and its relationship with the current CoViD-19 (Coronavirus disease-19) pandemic. We established a cross-sectional design. Participants (n = 360) answered an online survey including questions about sociodemographic data, perception of CoViD-19, CarMen-Q questionnaire (workload), and MBI (burnout syndrome). The survey campaign took place in October and November 2020. The results showed that participants exhibited deep concern about the CoViD-19 pandemic and its influence in the workplace. Although the mental workload was near the middle point of the scale, participants showed moderate to high burnout levels, revealing that the sample was at risk of experiencing higher burnout levels over time as the pandemic and associated economic crisis continued. The multiple regression analysis results indicated that environmental changes, work overload, somatic symptoms, insomnia, negative job expectations, and uncertainty constituted significant mental workload predictors. Insomnia, somatic symptoms, and negative job expectations constituted significant predictors for burnout. Differences between job positions and genders in mental workload and burnout were found. In conclusion, the uncertainty at work derived from the CoViD-19 pandemic harms fashion retailing workers’ psychological well-being in Spain.

This study analyzed differences between men and women from a sample of retail workers in their perception of the effects that COVID-19 can have on the workplace. Participants (n = 467) answered an online survey including questions about sociodemographic data and perception of COVID-19. We obtained data throughout October-December 2020. The results showed that participants exhibit deep concern about the COVID-19 pandemic and its influence at the work level. Both genders exhibited deep concern about the pandemic and about how the COVID-19 had affected them at the workplace. However, women have more uncertainty in their work. They have noticed more changes at the psychosomatic level, they are more afraid that their employment situation will be affected by the pandemic, and they consider that their situation will worsen. In conclusion, while the COVID-19 pandemic has similarly affected men and women in terms of their work, expectations about the future effects of the crisis caused by COVID-19 are worse for women than for men.

This study examines the direct and interaction relationships between personality traits, psychosocial risk factors, and burnout among male and female workers in the retail sector in Spain. Through a cross sectional design involving 667 participants (241 men, 426 women), it employs self report questionnaires to measure these variables. In addition to a sociodemographic questionnaire, the MBI (burnout), NEO-FFI (personality), CarMen-Q (cognitive, temporal, emotional, and performance demands), and DECORE (support, control, and rewards) were administered. Results indicate that women exhibit higher emotional exhaustion and depersonalization. Results from stepwise multiple regression confirmed that personality traits directly impact burnout dimensions and psychosocial risk factors. Specifically, neuroticism and emotional job demands significantly influence emotional exhaustion, while depersonalization correlates with neuroticism, agreeableness, temporal demands, and organizational support. Personal accomplishment links with extraversion, interacting with temporal demands in men and cognitive demands in women. Individuals high in neuroticism and low in extraversion tend to perceive elevated emotional job demands, leading to intensified emotional exhaustion and depersonalization. The study confirms that personality traits and working conditions affect burnout differently for men and women.

We analyze burnout in a sample of commercial workers in Spain and its relationship with sociodemographic variables, personality, and concern about the influence of the COVID-19 pandemic on their jobs through a cross-sectional design. Participants (n = 614) answered an online survey, including questions about sociodemographic data, concern, NEO-FFI (personality), and MBI (burnout syndrome). The survey took place from October 2020 to May 2021. We assessed the relationships between sociodemographic variables, pandemic concern, and personality as predictors of burnout by hierarchical regression analysis and then tested using SEM (structural equation models). The proposed model showed adequate goodness-of-fit indices. The results of the present study suggest that the COVID-19 pandemic had little effect to the development of burnout syndrome in commerce employees. However, in agreement with previous literature, the present study shows that personality has a significant role in predicting burnout. Neuroticism, introversion, conscientiousness, and agreeableness were strong predictors for burnout dimensions. In addition, we found that personality directly affected the pandemic concern: individuals with high levels of Neuroticism and low levels of extraversion, agreeableness, and conscientiousness have more pandemic concerns. In conclusion, personality is an important factor that affects the level of workers’ concern about the influence of the pandemic on their job and the development of burnout syndrome. Furthermore, although we found significant differences between groups formed by various sociodemographic characteristics, the conclusion regarding this type of variable is that their ability to predict burnout is deficient.