Higher education institutions are eager to attract more qualified students in a competitive environment. In this direction, they strive to increase the commitment of the students to the university by improving the quality of the offered service. Thus, students continue their higher education with great satisfaction and talk positively about their universities and recommend it to the next generations. This research aimed to identify the effect undergraduate students’ perceived quality of service had on their commitment. A mixed methods research methodology with an explanatory sequential design was used. The research sample composed of 1,782 students, and the quantitative data were collected through scales developed by the researchers. The qualitative data were collected through a semi-structured interview and critical incidents technique forms. The findings have pointed out that the quality of service in higher education positively affects student commitment; as the perception of service quality improves, student commitment increases. Students’ commitment to the university is mainly affected by the quality of education, the image of the university/faculty, and the quality of facilities. While research related to service quality and student commitment exists in the literature, this research has pointed out the underlying reasons for students’ commitment and perceptions of university services with direct quotations. Students’ views should be taken into consideration by the management to improve quality in the university. This research is limited to public university undergraduate students’; future researchers can conduct studies with private university students and state their findings.

Purpose: Inspection and evaluation in education gained a different dimension with the implementation of concepts such as accountability, transparency and e

Çalışmada Ankara ili merkez ilçelerine bağlı temel eğitim okullarında görevli okul müdürlerinin özgeci davranışları ile beş faktöre dayalı kişilik özellikleri arasındaki ilişkinin belirlenmesi amaçlanmıştır. Nicel yöntem kullanılan araştırma ilişkisel tarama modelindedir. Araştırma evrenini 901 temel eğitim okulunda görevli 645, örneklemini ise bu okullarda görevli 239 okul müdürü oluşturmaktadır. Örneklem grubuna araştırmacı tarafından geliştirilen Özgeci Davranışların Gösterilme Sıklığını Değerlendirme Ölçeği ve Benet-Martinez ve John tarafından 1998 yılında geliştirilip Türkçe uyarlaması Sümer, Lajunen ve Özkan tarafından yapılan 2005 yılında yapılan 44 maddelik envanter uygulanmıştır. Araştırmadan edinilen bulgular, beş faktöre dayalı dışadönüklük, uyumluluk, özdenetim ve deneyime açıklık özelliği arttıkça özgeciliğe yönelik yardımseverlik ve sosyal/destek olma davranışlarının arttığını göstermiştir. Özgeci davranışın tüm alt boyutları ile duygusal tutarsızlık kişilik özelliği ters orantılıdır. Okul müdürlerinin en fazla sergiledikleri özgeci davranış, yardımseverlik davranışıdır. Okul müdürlerinin baskın kişilik özellikleri incelendiğinde ilk sırada uyumluluk kişilik özelliği yer almaktadır. En az sergiledikleri kişilik özelliği ise duygusal tutarsızlıktır.

In this study, it were aimed to determine how the secondary school administrators and teachers influence each other. The data was collected from 18 school administrators and 20 teachers. The sample of the study consisted of secondary school administrators and teachers working at Ankara, Kiriklale, Kirsehir, Konya, Mugla, Izmir, Mus, Bursa, Izmit, Istanbul city centers, Turkey. The data in the study were collected through semi-structured interviews. Semi-structured interview forms including six questions were developed for based on the sub-objectives Kipnis ve Schmidt’s classification, which are set as a) friendliness, b) reason, c) bargain, d) coalitions, e) assertiveness, f) higher authority and g) sanction. According to the results of the study, while teachers use friendliness, reasoning and bargaining tactics to influence their managers. They use coalitions tactics at least. On the other hand, while school administrators use friendliness, bargaining and coalition tactics and they use assertiveness tactic at least.