The lack of transparency along global supply chains poses challenges in the areas of fraud, pollution, human rights abuses, and inefficiencies. In this context, the blockchain has the potential to offer an unprecedented level of transparency, with a shared and decentralized database in which immutable and encrypted copies of information are stored on every node of the network. Using a single case study methodology, this paper investigates how blockchain technology can improve and facilitate sustainable business models. The aim of this paper is to understand how blockchain technology can drive the development of sustainable business models. Recent studies show the importance of sustainability perspectives for business models. The study was conducted by applying the CAOS (“Characteristic, Ambience, Organization, Start-up”) model to a start-up operating in the agri-food sector, not yet institutionalized, called Devoleum. The results indicate that blockchain technology can increase sustainability through realizing the traceability, security, and non-manipulability of information, which are particularly useful in the agri-food sector. Furthermore, the absence of intermediaries in blockchain technology contributes to reducing transaction costs and the time required to consolidate relations between the company and the environment. The limitations of this study must be identified in that the company is operational but not yet incorporated.

Digitalization is prompting small and medium-sized enterprises to structural and strategic transformations, also providing new opportunities to expand and succeed in foreign markets. However, relatively few studies have investigated emergent digital technologies in international business management. Contextually, there is still a dearth of research on the multi-faceted impacts of digitalization on omnichannel strategy characterizing most of the global business environment today. This paper, therefore, aims to examine the impact of digitalization on omnichannel choices adopted by internationalized SMEs. A qualitative approach, based on a single case study methodology, is adopted. An Italian agri-food SME is chosen as this industry is considered a key and distinctive pillar of Made in Italy in the international markets. Findings reveal the potential of digital technologies’ applications in an omnichannel environment, blurring the boundaries between channels, through a synergetic integration of them. This evidence contributes to the existing literature on technology management and omnichannel strategies in the international context by rereading these phenomena through a smart ecosystem lens. In addition, this study provides practical insights on how multiple channels adopted by Made in Italy SMEs can be integrated, managed, and operated synergistically on international markets to sustain a digitalized value creation.