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Technological advances are modifying the processing of human needs, as well as our perception of needs, satisfaction, and service requirements. A human-centered approach has become necessary when examining hotel human–robot interaction in customer service, an emerging field of study. This chapter employs thematic analysis of papers written in 2015–2019 in order to examine social research methodological tools employed to study robot use in hospitality services. The chapter (a) adds to the ongoing discussion on the technology-driven design of hotel robots and automated services; (b) presents the use of social science methodological tools employed in technology-oriented research. It reinforces various previous studies on robots by incorporating technology competence or high level of novelty acceptance as a prerequisite for research participants, which can bring informed results to designers and startups. Thematic analysis identifies research that employed real-time measurements of humans’ experience of automated services and hotel robots’ design. These results can inform entrepreneurial strategic decisions on hotel and general-service robots’ design and development. Multidisciplinary and cross-cultural research teams should also should include a human–robot interface in a synergistic framework that (re)positions the human factor in the center.
Androniki Kavoura. Τwo to Tango: Entrepreneurs and Robots’ Users in Hospitality Service Innovation. Tourism, Hospitality & Event Management 2021, 111 -131.
AMA StyleAndroniki Kavoura. Τwo to Tango: Entrepreneurs and Robots’ Users in Hospitality Service Innovation. Tourism, Hospitality & Event Management. 2021; ():111-131.
Chicago/Turabian StyleAndroniki Kavoura. 2021. "Τwo to Tango: Entrepreneurs and Robots’ Users in Hospitality Service Innovation." Tourism, Hospitality & Event Management , no. : 111-131.
Global urbanization brings the urge to identify the most intelligent methods to cope with the challenges arising in the modern society. Sustainable and smart cities are the new target for urban development; their representatives are being forced to identify and develop new strategies to increase their city’s performance and ensure that it endures over time. Information and Communication Technology (ICT) contributes to this purpose. Brașov is one of the cities in Romania for which the process of modernization started years ago, and it is currently developing as a smart city. This paper focuses on the development of the city in terms of cultural tourism solutions by presenting a case study on the use of virtual reality with a mobile application and its evaluation on cultural heritage sites. The original contribution of the paper is to describe and analyze the quality of the mobile application by using a proposed analysis grid to identify the main elements of this app. The main findings suggest that the application may bring authenticity of experience through the lens of heritage preservation for further user engagement and participation in real-time, while suggestions are made for future enhancement. Implications are discussed for a) destination managers, b) for developers to improve the general quality of the mobile application in terms of design and features and to implement changes in the near future, and c) for visitors who engage in real-time and co-create experiences.
Arabela Briciu; Victor-Alexandru Briciu; Androniki Kavoura. Evaluating How ‘Smart’ Brașov, Romania Can Be Virtually via a Mobile Application for Cultural Tourism. Sustainability 2020, 12, 5324 .
AMA StyleArabela Briciu, Victor-Alexandru Briciu, Androniki Kavoura. Evaluating How ‘Smart’ Brașov, Romania Can Be Virtually via a Mobile Application for Cultural Tourism. Sustainability. 2020; 12 (13):5324.
Chicago/Turabian StyleArabela Briciu; Victor-Alexandru Briciu; Androniki Kavoura. 2020. "Evaluating How ‘Smart’ Brașov, Romania Can Be Virtually via a Mobile Application for Cultural Tourism." Sustainability 12, no. 13: 5324.