Statistics of Indonesia’s (BPS) performance are not optimal since there is a lack of integration among business processes. This has resulted in unsynchronized data, unstandardized business processes, and inefficient IT investment. To encourage more qualified and integrated business processes, BPS should optimize the knowledge sharing process (KSP) among government employees in statistical areas. This study designed a Knowledge Sharing System (KSS) to facilitate KSP in BPS towards knowledge sharing improvement. The KSS manifested a hypothesis that the design of qualified knowledge management can facilitate an organization to overcome the lack of integration among business processes. Hence, BPS can avoid repetitive mistakes, improve work efficiency, and reduce the risk of failure. This study generated a business process-oriented KSS by combining soft system methodology with the B-KIDE (Business process-oriented Knowledge Infrastructure Development) Framework. It delivered research artifacts (a rich picture, CATWOE analysis (costumer, actor, transformation, weltanschauung, owner, environment), and conceptual model) to capture eight mechanisms of knowledge, map them into the knowledge process, and define the applicable technology. The KSS model has perceived a score of 0.40 using the Kappa formula that indicates the stakeholders’ acceptance. Therefore, BPS can leverage a qualified KSS towards the integrated business processes statistically while the hypothesis was accepted.

As a response to the severe impact of the COVID-19 pandemic, Small and Medium-sized Enterprises (SMEs) must collaborate and work together; namely, using collaborative commerce (c-commerce). To some extent, SMEs have taken advantage of various web, e-marketplace, and social media resources to collaborate in their business activities. However, this only occurs to a partial extent. Consequently, a study was conducted to build a conceptual model of c-commerce for SMEs, for use as a standard in these collaborative activities. Data collection was performed through in-depth interviews, observation, and literature reviews. The sample selection was done via purposive sampling; specifically, SMEs’ fashion products with high personalisation and good production quality. The conceptual model of c-commerce is based on the Soft Systems Methodology (SSM), a suitable method for building models for new and complex ecosystems. The conceptual model is compared with a rich picture and then analysed. The final result of the conceptual model is employed to construct a c-commerce system for SMEs in creating joint products and sharing resources with their stakeholders.

The development of a new capital city presents complex challenges, especially in terms of the complicated bureaucratic flow in realizing an efficient, sustainable, and people‐centered smart city as the new identity of a country. This study explores the complex issues faced in the development of Nusantara, the new capital city of Indonesia, and proposes a smart bureaucracy model to improve interagency coordination and transform modern bureaucratic processes. Using a hybrid methodological approach that combines soft systems methodology (SSM) with the TELOS framework and MoSCoW method, this study conducted extensive stakeholder interviews with officials from the Nusantara Authority, local governments, and academics, in addition to a comparative analysis with Putrajaya and Naypyidaw. This study produced a five‐layer smart bureaucracy model consisting of strategic layers, interagency coordination, operations, monitoring and evaluation, and digital infrastructure. Implementation is structured in three phases: building basic elements through comprehensive regulations and a single authority; strengthening basic systems through the development of ICT infrastructure; and implementing advanced features, including a smart city platform. This model offers a comprehensive solution to improve interagency coordination through technology integration, considering organizational readiness and resource availability, and provides valuable insights for developing countries implementing similar initiatives in their national capitals.