This study examines a chain of impact of a mobile payment user experience on consumers’ emotions and, consequently, on continuance intention. The examined factors influencing user experience include application design attributes (i.e., user interface attractiveness, privacy and security, and convenience) and application performance attributes (i.e., compatibility, ease of use, relative advantage, and service quality). The study is conducted in the context of a popular mobile payment application named Go-Pay in a developing country, Indonesia. Data are obtained via an online survey of 1,275 mobile payment users that are then analyzed using covariance based-structural equation modeling. The analysis shows that application design attributes, such as privacy and security as well as convenience, are factors that shape users’ negative emotions; conversely, the performance attributes of compatibility, relative advantage, and service quality affect users’ positive emotions. Both negative and positive emotions contribute to increasing continuance intention in using mobile payment services. In this regard, the positive emotion is the most significant factor influencing users to continue using mobile payment services. Research in the field of mobile payment has mostly assessed consumer acceptance of mobile payment technology, whereas research focusing on continuous intention to use mobile payment is still limited. Our findings provide a new perspective on the loyalty in using mobile payment by examining the part of the user experience represented by the design and performance of applications, which affect positive and negative emotions, and have also been shown to influence user loyalty behavior.

Due to the COVID-19 pandemic, most educational institutions across the world have shifted their teaching and learning processes and put efforts into preparing online distance education to ensure education continues uninterrupted. Some did not face difficult tasks or challenges during this process because they were already implementing online or blended learning before the pandemic. However, some institutions, lecturers and students were not ready to adapt to the conditions, and it is therefore important to examine to what extent lecturers are ready to teach online. This research aims to evaluate the readiness of lecturers during a pandemic that arises unexpectedly. It also aims to investigate the weaknesses and obstacles that lecturers must overcome in order to teach an online class. This research applies a mixed-method approach. Lecturers were surveyed through online preparedness questionnaires, and several themes were constructed from the gathered qualitative data. The results show that lecturers have strong baseline technical skills to use e-learning platforms for online courses; they have quickly adapted to using a Learning Management System (LMS), and most have a tactical solution for most online classes with insufficient feasibility, but they do not have a strategic solution. Their sufficiency for teaching online courses was not optimised since they did not fully believe the learning goals could be achieved. This paper elaborates on the theoretical and practical implications.

This study proposes an integrated framework that investigates interrelationships between contextual factors that influence e-business use and consequently its impact on enterprise performance among small and medium enterprises (SMEs). This study starts with an extensive systematic review of e-business use factors that are contextualized in the technology, organization and environment (TOE) framework and conceptualized using resource-based view (RBV). Data are obtained through a survey of 325 Indonesian SMEs. The partial least square structural equation modeling technique is used to analyze the data and test the hypotheses. The organizational context emerges as the most significant predictor of e-business use, followed by technological and environmental contexts respectively. In addition, e-business use has stronger positive influence on enterprise performance at operational level, rather than managerial and strategic levels. However, e-business use's influence on performance impact at strategic level is indirect, mediating through operational and managerial levels. While the study has attempted to explain the contextual factors that influence the use of e-business as a whole, it is deficient in explaining contextual factors that influence each of e-business applications being used. This study could help SMEs identify contextual areas that may guide them to successfully use e-business and realize its potential benefits.

This research was conducted to analyze the factors that influence the use of mobile payment Go-Pay in Indonesia. The modeling of mobile payment usage behavior is a combination of technological readiness theory, technological acceptance theory, valence framework, and usage pattern theory. Data were collected using online questionnaires, which were analyzed using partial least squares-structural equation modeling (PLS-SEM) method. Data analysis of 1,225 respondents showed that technology readiness influenced significantly positively perceived usefulness, perceived ease of use, and significantly negatively influenced perceived cost and perceived risk. However, out of these four factors, only perceived risk and perceived usefulness that significantly affected the use intention. Furthermore, the results also show that facilitating conditions and use intention significantly and positively affected the usage rate of Go-Pay’s basic function, whereas the frequency of usage rate of innovative function of Go-Pay was influenced by facilitating conditions and the frequency of users in using the basic features (usage rate of basic function) of Go-Pay. The results imply that mobile payment companies looking to improve their services might consider optimizing their application to accommodate technology readiness and acceptance factors, as well focus on delivering basic functions well to drive future use of innovative functions.

The expeditious development of mobile applications has transformed how travel e-commerce firms enhance customer relationships to implement their business strategies successfully. However, the literature has identified that a major determinant affecting customers' considerations to reject a mobile application is a deficiency of usability. Therefore, unlike the typical spotlight on general usability variables found in the prior literature, this study concentrated on investigating more specific usability factors that drive the continued intention to use and mobile application loyalty of a mobile travel e-commerce application. To achieve this, this study utilized the mobile application usability, which we adapted to form an Indonesian version. The dataset was obtained through a survey of 248 users of an Indonesian mobile travel e-commerce application, Traveloka. The collected data were analyzed using partial least square structural equation modeling (PLS-SEM) to test the hypotheses. The results indicated that application utility and the user interface structure emerge as significant drivers for both outcomes. This study could help travel e-commerce firms to develop their mobile strategies effectively, especially in terms of their usability, which may ensure that their customers continue to use the mobile application.

The world of smart prisons is gaining momentum despite receiving limited attention due to the ability to maintain social order and reduce crime rates. Therefore, this research aims to synthesize the current knowledge of smart prisons, identify barriers to trend technologies, and provide valuable insights for practitioners, and policymakers. The systematic literature review (SLR) method by Kitchenham was used to collect data from Scopus from 2007 to 2023, which comprised 59 articles in the final phase. The high cost of smart technology, ineffective technology design, poor management, aging facilities, increased violence, ethical concerns, and lots more, were some of the barriers associated with the topic. The study highlights the need for targeted strategies, such as cost‐benefit analyses, phased implementation, and comprehensive staff training, to overcome these barriers. The study also reveals varied approaches to smart prison adoption across countries, influenced by differences in economic resources and policy frameworks. The study emphasizes the importance of continuous evaluation, international collaboration, and adherence to ethical standards to sustain smart prison development. The result showed that smart prisons are important in the field of corrections.