Modern organizations are challenged to enact a digital transformation and improve their competitiveness while contributing to the ninth Sustainable Development Goal (SGD), “Build resilient infrastructure, promote sustainable industrialization and foster innovation”. The discovery of hidden process data’s knowledge assets may help to digitalize processes. Working on a valuable knowledge asset discovery process, we found a major challenge in that organizational data and knowledge are likely to be unstructured and undigitized, constraining the power of today’s process mining methodologies (PMM). Whereas it has been proved in digitally mature companies, the scope of PMM becomes wider with the complement proposed in this paper, embracing organizations in the process of improving their digital maturity based on available data. We propose the C4PM method, which integrates agile principles, systems thinking and natural language processing techniques to analyze the behavioral patterns of organizational semi-structured or unstructured data from a holistic perspective to discover valuable hidden information and uncover the related knowledge assets aligned with the organization strategic or business goals. Those assets are the key to pointing out potential processes susceptible to be handled using PMM, empowering a sustainable organizational digital transformation. A case study analysis from a dataset containing information on employees’ emails in a multinational company was conducted.

Purpose: The purpose of this paper is to present the strategic intangible process assets characterization (SIPAC) methodology illustrated by an example of its application to the field of information technology (IT). This is a pioneering methodology for characterizing the impact and quality of intangible process assets and intellectual capital as levers to achieve organizational objectives. This strategic intellectual capital approach will help to identify both intangible assets and indicators geared to meeting organizational objectives. This is of vital importance since the success of an organization can be construed in terms of goal achievement. Design/methodology/approach: The paper illustrates an example of the step-by-step application of the proposed methodology at an IT company. The aim is to describe its use in a real case so that other companies can benefit from the replication of the methodology used. Findings: The proposed methodology (SIPAC) that the authors have designed and applied has been found to be useful and provide an insightful new point of view for strategic decision making in the IT industry taking into account intangible process assets. Practical implications: The proposed methodology has been exemplified in a real case. This should help organizations to use the methodology to replicate the results. Originality/value: Each and every organization has know-how represented by intangible assets. This paper meets an identified need to use intangible process assets as levers to help organizations achieve their business goals.

The development of collaborative Web applications does not follow a software engineering methodology. This is because when university students study Web applications in general, and collaborative Web portals in particular, they are not being trained in the use of software engineering techniques to develop collaborative Web portals. This paper presents a strategy for teaching collaborative Web portals based on reverse engineering and reuse mechanisms to engineer the collaborative Web portals' development. This strategy was successfully used in a final-year course of a Computer Science program at Carlos III University of Madrid, Spain. Its use has demonstrated an improvement in the maintainability of the Web projects developed as well as a decrease in the number of failures during the test phase. This is a very important step toward the engineering of Web applications. The students' grades for the same subject, with the same content and lecturers, also improved compared to those from previous years. The strategy, the details of its use, the results obtained after analyzing the projects the students developed, and their final grades are described in this paper.

Process assets (PAs) are acknowledged as contributing to the business value of organizations. Even so, they are still classed and employed as passive elements ready for use for special purposes. This paper considers how the evolution of active PAs over time can best influence the achievement of specific strategic objectives for decision making by CEOs regarding which PAs should be empowered and which do not require investment, etc. This proposal is formulated by rethinking PAs as dynamic elements armed with biomimetic intelligence. This means conceiving of PAs as live elements that interact and make use of swarm intelligence in order to provide a permanent overview of individual PA evolution and its impact on strategic goals. The NetLogo modelling and simulation tool was used to build the proposed model. The input for the simulation model was taken from a real experience of PAs previously identified and assessed in an information technology company.