Modern organizations are challenged to enact a digital transformation and improve their competitiveness while contributing to the ninth Sustainable Development Goal (SGD), “Build resilient infrastructure, promote sustainable industrialization and foster innovation”. The discovery of hidden process data’s knowledge assets may help to digitalize processes. Working on a valuable knowledge asset discovery process, we found a major challenge in that organizational data and knowledge are likely to be unstructured and undigitized, constraining the power of today’s process mining methodologies (PMM). Whereas it has been proved in digitally mature companies, the scope of PMM becomes wider with the complement proposed in this paper, embracing organizations in the process of improving their digital maturity based on available data. We propose the C4PM method, which integrates agile principles, systems thinking and natural language processing techniques to analyze the behavioral patterns of organizational semi-structured or unstructured data from a holistic perspective to discover valuable hidden information and uncover the related knowledge assets aligned with the organization strategic or business goals. Those assets are the key to pointing out potential processes susceptible to be handled using PMM, empowering a sustainable organizational digital transformation. A case study analysis from a dataset containing information on employees’ emails in a multinational company was conducted.

Purpose: The purpose of this paper is to present the strategic intangible process assets characterization (SIPAC) methodology illustrated by an example of its application to the field of information technology (IT). This is a pioneering methodology for characterizing the impact and quality of intangible process assets and intellectual capital as levers to achieve organizational objectives. This strategic intellectual capital approach will help to identify both intangible assets and indicators geared to meeting organizational objectives. This is of vital importance since the success of an organization can be construed in terms of goal achievement. Design/methodology/approach: The paper illustrates an example of the step-by-step application of the proposed methodology at an IT company. The aim is to describe its use in a real case so that other companies can benefit from the replication of the methodology used. Findings: The proposed methodology (SIPAC) that the authors have designed and applied has been found to be useful and provide an insightful new point of view for strategic decision making in the IT industry taking into account intangible process assets. Practical implications: The proposed methodology has been exemplified in a real case. This should help organizations to use the methodology to replicate the results. Originality/value: Each and every organization has know-how represented by intangible assets. This paper meets an identified need to use intangible process assets as levers to help organizations achieve their business goals.

As innovative technologies emerge, there is a need to evolve the environments in which these technologies are used. The trend has shifted from considering technology as a support service towards making it the means for transforming all complex systems. Smart cities focus their development on the use of technology to transform every aspect of society and embrace the complexity of these transformations towards something leading to the well-being and safety of people inhabiting these cities. Occupational Health and Safety (OHS) is an essential aspect to be considered in the design of a smart city and its digital ecosystems, however, it remains unconsidered in most smart city's frameworks, despite the need for a specific space for smart OHS. This paper summarizes a 9-month process of generation of a value proposition for evolving the sector of OHS based on a value-map in whose creation several stakeholders have participated. They focused on identifying the products, the methods, the organizational structures and the technologies required to develop an updated, dynamic and robust prevention model focused on workers in smart and complex contexts, and to improve the organizations' capability to guarantee safety even in the most changing, digital and disruptive settings. To assess the relevance and validity of this value-map, a study was carried out to match the set of its elements and its specific and conceptual products discovered, considering also the definition of the past needs and future trends of the sector that a set of renowned stakeholders and key opinion leaders (with mastery in OHS from several companies and industries) have recently defined for the decade of 2020. A prospective analysis of this match is presented, revealing that there is still an existing gap to be covered in the context of smart cities design: the explicit guarantee of safety for workers.

In 2000, the World Health Organization (WHO) identified Burnout Syndrome as an occupational risk factor, affecting an estimated 10% of workers, resulting in lost productivity and increased costs due to sick leave. Some claim that Burnout Syndrome has reached epidemic proportions in workplaces around the world. While signs of burnout are not difficult to identify and palliate, its real impact is not easy to measure, generating a number of risks for companies from possible loss of human talent to decreased productivity and diminished quality of life. Given the complexity of Burnout Syndrome, it must be addressed in a creative, innovative and systematic way; traditional approaches cannot be expected to deliver different results. This paper describes the experience where an innovation challenge was launched to collect creative ideas to identify, prevent or mitigate Burnout Syndrome through the use of technological tools and software. The challenge was endowed with an economic award and its guidelines stated that the proposals must be both creative and feasible from an economic and organizational point of view. A total of twelve creative projects were submitted, including each of them, the analysis, design and management plans, to envision an idea that is feasible and with the appropriate budget, implemented. In this paper, we present a summary of these creative projects and how the IRSST (Instituto Regional de Seguridad y Salud en el Trabajo) experts and leaders in OHS in the Madrid Region (Spain) envision their potential impact on improving the OHS landscape.