Although some studies claim that tourism commercialization can promote the authentic experience and behaviour of tourists, there is a lack of empirical support. The main purpose of this study is to identify whether tourism commercialization can positively impact tourists’ perceived authenticity and tourist satisfaction in the context of cultural heritage tourism. We divide tourism authenticity into objective authenticity, constructive authenticity, existential authenticity and postmodern authenticity and propose a relationship model of tourism commercialization, the four authenticities, tourist satisfaction and loyalty. A survey was conducted in Langzhong Ancient City, a representative millennium-old county in China. A total of 618 valid domestic tourist questionnaires were collected. The partial least squares structural equation modelling (PLS-SEM) suitable for theory development was used for the conceptual model validation. The results indicate that tourism commercialization positively affects objective, constructive, existential and postmodern authenticity and tourist satisfaction; the four authenticities positively affect tourist satisfaction, while only objective and existential authenticity and tourist satisfaction positively affect tourist loyalty. Theoretical and practical implications are discussed.

This study aims to propose a text mining framework suitable for destination image (DI) research based on UGC (User Generated Content), which combines the LDA (Latent Dirichlet Allocation) model and sentiment analysis method based on custom rules and lexicon to identify and analyze the DI in the emerging ski market. The ski resorts in the host city of the 2022 Winter Olympic Games are selected as a case study. The findings reveal that (1) 9 image attributes, out of which two image attributes have not been identified before in winter destination studies, namely beginner suitability and ticketing service. (2) In the past seven snow seasons, the negative sentiment of tourists has shown a continuous downward trend. The positive sentiment has exhibited a slow upward trend. (3) For tourists from destination countries affected by the Winter Olympic Games, the destination image will be improved when the destination meets their expectations. When the destination cannot meet their expectations, the tourists still believe that the holding of the Winter Olympic will enhance the destination’s situation. The theoretical and managerial implications of these findings are discussed.

The skiing economy is a typical experience economy, so understanding the experience of ski tourists is essential to the development of the destination. To enrich the tourism experience research in the emerging ski market, this paper studies the 7118 online reviews of beginner skiers by selecting the main ski resorts in China as a case study. The content analysis method and sentiment analysis based on the domain lexicon and custom rules are combined to explore the perception characteristics of the beginners from the two aspects of experience dimension and experience satisfaction. Three main results were found. (1) The five main dimensions that affect the ski tourism experience of beginners are interaction perception, price perception, reputation perception, risk perception and functional perception. (2) For beginners, skiing is the primary purpose of tourism instead of being the critical factor of the positive reviews. They pay more attention to the pleasure produced by interpersonal interactions. (3) From 2014/2015 ski season to 2010/2021 ski season, the positive sentiment of beginners had no obvious change, while the negative sentiment showed a continuous downward trend, and the negative sentiment was mainly distributed among reviews on price, low temperature and service. This paper not only expands the research perspective of ski tourism, but also provides managerial inspiration for ski destinations interested in attracting beginners from the emerging ski markets.

As a vital component of urban tourism, urban theme parks increasingly face experience homogenization and intensifying competition. Accordingly, the implementation of refined digital marketing and operational strategies based on visitor digital behavior has become increasingly essential. In this context, tourists’ social media sharing has become a crucial link between destination marketing and visitors’ experience construction. Within the SOBC (Stimulus–Organism–Behavior–Consequence) framework, this study examines how theme park servicescapes (S) shape sharing motivations (O), which, in turn, influence multimodal sharing intentions (B—text, image + text, video) and subsequently contribute to memorable theme park experience (C). A two-stage, mixed-method design was employed, and the study considered visitors to Beijing Universal Studios and Shanghai Disney Resort. Semi-structured interviews and grounded analysis identified five motivations: altruism, self-presentation, affective expression, hedonic motivation, and community identification. Testing was performed using a survey (N = 604), along with structural equation modeling. The findings indicate that the staff-related social environment exerts significant positive effects on all five motivations, whereas the effects of the physical environment are more selective. Motivations differentially predict modal intentions: text aligns with altruism and affective expression; image + text aligns with altruism, community identification, and self-presentation; and video aligns with self-presentation, hedonism, community identification, and affective expression. All three intentions positively affect memorable theme park experience. These results clarify how motivations map onto content forms and validate a support SOBC framework from servicescapes to memorable experience, offering actionable implications for experience design and digital marketing.

This research constructs a comprehensive theoretical framework examining the multidimensional influence mechanisms of music festival sustainability practices (environmental, social, economic dimensions) on visitor behavioral intentions. Based on the integration of sustainable tourism, environmental awareness, perceived value, and tourist satisfaction theories, the study proposes a hypothetical model encompassing both direct and mediating effects. Through a survey of 500 participants at a major international music festival, advanced statistical techniques validate the complex mechanisms through which sustainability practices influence visitor behavioral intentions via multiple pathways. Findings show: (1) all three dimensions of sustainability practices exert significant direct positive effects on behavioral intentions, with environmental sustainability having the strongest influence (β = 0.187, p < 0.001); (2) environmental awareness, perceived value, and tourist satisfaction play significant mediating roles between sustainability practices and behavioral intentions; (3) sustainability practices influence behavioral intentions through sequential mediating pathways of “environmental awareness to perceived value” and “perceived value to satisfaction.” These findings suggest that sustainability practices should be viewed as strategic assets enhancing visitor experiences rather than merely compliance obligations. By refining sequential mediations in a music festival context (extending linear models like VBN), the study addresses a key “black box” in pro-environmental behavior, while providing empirical guidance for organizers to build integrated strategies that promote resilient tourism amid post-COVID recovery and overtourism pressures.