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This paper explores the role of extended relationship management (xRM) in the higher education ecosystem. With the ultimate goal of the institution’s future sustainable development, the university has developed and implemented a customized model of integrated e-services to foster a relationship with its leading stakeholder group—students. Furthermore, our study introduces a comprehensive model of xRM e-services. The main objective of this paper was to assess students’ behavioral intentions, acceptance, and long-term usage of the xRM e-services. A theoretical model was developed based on the UTAUT2 framework. The evaluation of the acceptance and usage of the xRM e-services was assessed by using a partial least squares structural equation modelling (PLS-SEM) methodology. The results indicate that factors such as habit and effort expectancy have a significant relationship with students’ behavioral intentions, while there is a strong positive influence of their intentions on actual use of the xRM e-services. The emergence of habit as the strongest predictor of behavioral intention indicates that the digitization of traditional touch-points has become an important part of students’ everyday lives at university.
Adam Malešević; Dušan Barać; Dragan Soleša; Ema Aleksić; Marijana Despotović-Zrakić. Adopting xRM in Higher Education: E-Services Outside the Classroom. Sustainability 2021, 13, 7522 .
AMA StyleAdam Malešević, Dušan Barać, Dragan Soleša, Ema Aleksić, Marijana Despotović-Zrakić. Adopting xRM in Higher Education: E-Services Outside the Classroom. Sustainability. 2021; 13 (14):7522.
Chicago/Turabian StyleAdam Malešević; Dušan Barać; Dragan Soleša; Ema Aleksić; Marijana Despotović-Zrakić. 2021. "Adopting xRM in Higher Education: E-Services Outside the Classroom." Sustainability 13, no. 14: 7522.
This paper presents a model of a smart healthcare service for stress management in dental patients during the interventions. The main goal is to provide dental clinics with a model that enables introducing a stress management service into everyday practice and provides patients with a better experience in a typically stressful situation. The approach is based on employing wearable sensors for monitoring physiological parameters, and a mobile application for progressive muscle relaxation therapy. Dental patients were divided into experimental and control groups. Participants from the experimental group were treated with progressive muscle relaxation through mobile health application with audio content, and patients from the control group were not exposed to any relaxation method. Heart rate was measured in both groups through three test phases: pre-intervention, intervention, and post-intervention. Evaluation of the anxiety level was performed using the STAI test. Results show that the measured heart rate in the post-intervention phase is lower than in the intervention phase in both testing groups, as well as in the pre-intervention phase. STAI scores were significantly higher in the control group through all test phases. The research found that the proposed system applied to dentist patients may relieve their anxiety symptoms and decrease stress level, which improves the patients’ experience and leads to higher patients’ satisfaction.
Aleksandra Labus; Božidar Radenković; Branka Rodić; Dušan Barać; Adam Malešević. Enhancing smart healthcare in dentistry: an approach to managing patients’ stress. Informatics for Health and Social Care 2021, 46, 306 -319.
AMA StyleAleksandra Labus, Božidar Radenković, Branka Rodić, Dušan Barać, Adam Malešević. Enhancing smart healthcare in dentistry: an approach to managing patients’ stress. Informatics for Health and Social Care. 2021; 46 (3):306-319.
Chicago/Turabian StyleAleksandra Labus; Božidar Radenković; Branka Rodić; Dušan Barać; Adam Malešević. 2021. "Enhancing smart healthcare in dentistry: an approach to managing patients’ stress." Informatics for Health and Social Care 46, no. 3: 306-319.
Ema Aleksic; Jasmina Milic; Maja Lalic; Adam Malesevic; Bojan Jovicic; Marjan Marjanović. Oral Health Condition and Dental Anxiety Among Students. International Journal of Scientific Research 2012, 3, 295 -298.
AMA StyleEma Aleksic, Jasmina Milic, Maja Lalic, Adam Malesevic, Bojan Jovicic, Marjan Marjanović. Oral Health Condition and Dental Anxiety Among Students. International Journal of Scientific Research. 2012; 3 (3):295-298.
Chicago/Turabian StyleEma Aleksic; Jasmina Milic; Maja Lalic; Adam Malesevic; Bojan Jovicic; Marjan Marjanović. 2012. "Oral Health Condition and Dental Anxiety Among Students." International Journal of Scientific Research 3, no. 3: 295-298.