Previous research in the literature often investigated the associations between management accounting systems and the success of organizations. However, little has been done in regard to the association of business strategies, goals, and firms’ performance while having management accounting tools as mediators. Management accounting systems are classified as traditional and strategic management accounting themes. Each theme, of course, implements different accounting tools. This article explores the degree to which, as mediated by management accounting systems, the business strategies and business goals of large Thai manufacturing companies influence their financial and non-financial performance. To gather the data, a survey questionnaire was developed. Of the 1500 companies selected for inclusion in the survey, 205 provided completed and usable responses for a response rate of 13.67%. Structural equation modeling (SEM) was used to analyze the relationships among the variables. The findings shed some light on what the management of a firm could expect concerning organizational performance from their business strategies, business goals, and the implementation of specific management accounting systems. Corporate strategies and corporate goals had a statistical influence on both the financial and non-financial performance of the large corporations in Thailand when mediated via strategic management accounting systems, while there was no influence when mediated by traditional management accounting systems. A greater understanding of the relationships and effects of which mediators should have been employed in organizations to bring forth business strategies and business goals and generate productive results for organizational performance is provided by this research. Choosing the appropriate performance mediators can help achieve corporate strategies and goals.

Embracing digital transformation is imperative for governments seeking to enhance service delivery and improve their operational efficiency in the digital age (Chen et al., 2021; Velmurugan et al., 2022). This study investigates factors influencing the use of digital technology in operations and customer service within Thailand’s Office of the Welfare Promotion Commission for Teachers and Educational Personnel (OTEP). Five key factors — attitude, tech literacy, organizational culture, leadership, and technology facilities — affect hardware, software, and data warehouse usage among OTEP staff. Data was collected through a questionnaire and analyzed using confirmatory factor analysis and structural equation modeling (SEM), revealing age-related differences. The findings indicate moderate digital technology readiness within OTEP, with a prevalent negative attitude toward data warehouse use among employees. Technology facilities, tech literacy, leadership, and organizational culture significantly impact digital technology utilization. However, for young OTEP employees, attitude, tech literacy, and leadership have no significant effect on data warehouse consumption. This underscores challenges in fostering human resource development, particularly in the digital technology realm, as the majority of government agency personnel in Thailand are of a certain age. Embracing digital technology is crucial for improving organizational performance, especially in large government agencies.

The severe flooding occurring in parts of Thailand in 2011 constituted the fifth most costly catastrophe worldwide during the past 31 years. Many businesses suffered either directly or indirectly. A sharp downturn in the country’s economy resulted, with Thai non-life insurance companies’ annual losses totaling USD 4.1 bn. Focusing first on changes in their key performance indicators (KPIs) as evidence of their financial resilience, this study analyses data for 58 companies from 2008–2010 (years prior to the flooding), 2011 (the flood year), and 2012–2014 (the immediate post-flood years). Descriptive and inferential statistics depict differences in firm characteristics and key performance indicators between these periods. The findings show that: (1) not surprisingly, the floods had a major impact on Thai non-life insurance companies’ finances; and (2) even after two years, they still had not recovered fully. Then, employing Data Envelopment Analysis (DEA), the study assesses the relative efficiency of 58 Thai non-life insurance companies in using their assets to generate operating profit. The evidence indicates that: (1) larger insurance companies are more efficient than smaller ones in this regard; and (2) almost all the entities examined performed less efficiently during the post-flood years than in earlier periods. These results serve as the basis for recommendations to Thai non-life insurance companies, government policymakers, and future researchers. Although Thai non-life insurance companies survived the challenges they faced during the study period, implementation of the measures recommended here likely would boost their technical efficiency and financial resilience, thereby facilitating their ability to operate more sustainably in the long run.

The COVID-19 pandemic significantly impacted Thailand’s hotel and tourism sectors. This research investigates the impact of the COVID-19 pandemic on the hotel industry in Thailand, focusing on profitability, liquidity, leverage, and operating activities. Data were collected from fourteen hotels listed on the Stock Exchange of Thailand (SET) from 2018 to 2022, yielding a total of 70 firm-year observations. The data were then categorized into two periods (before and during COVID-19). Ten financial ratios of the samples were examined to assess the financial changes during these periods. The study employs an independent sample t-test to assess the changes over time. The results show statistically significant differences in most variables of our study, with only three variables — current ratio (CR), debt-to-equity ratio (DE), and size (total assets — TA) — showing no significant change during COVID-19. Other variables illustrated a drastic decline, with profitability ratios turning negative and other ratios declining post-COVID-19. The results reveal a negative financial impact on the Thai hotel industry caused by the pandemic. Despite challenges, the stability in the financial structure and liquidity of the hotel industry in Thailand remains resilient. It emphasizes the importance of strategic planning, risk management, and the potential role of government support in preparing for future crises.

Emerging technologies have an undeniably significant impact on the hospitality industry. Hotel owners and general managers face many challenges to compete in an ever-increasingly competitive market. Many hotels are quick to adopt some of the emerging technologies to maximize brand visibility, gain operational efficiencies, and enhance customer experiences. The digital transformation is well underway. Hotels need to keep up with technological changes; otherwise, they are taking risks being left behind. This chapter encompasses the digital transformation of the hospitality industry to examine the impact of it on operational competence and organizational performance in an emerging country like Taiwan. Five case studies are used in this chapter. In-depth interviews with the executives of the leading hotels in Taiwan are a source of rich information and reflect the gradual transformation of technology in the hotel industry of Taiwan.