Gisela Demo has a postdoctoral degree in Management & Organizations, from Anderson School of Management, University of California, Los Angeles (UCLA), USA, she holds a PhD in Social, Work and Organizational Psychology, from the University of Brasilia (UnB), Brazil, Master in Production Engineering and Electrical Engineer from the Federal University of Santa Catarina (UFSC), Brazil. Currently, she is an associate professor and researcher at the Management Department and at the Graduate Program in Administration at UnB. Master's, doctoral and postdoctoral advisor. Leader of the Research Group on Human Resources, Customers and Citizens Management (GP2C2) (blog: gpegpc.blogspot.com / instagram: gp2c2_unb). Associate editor of the Review of Business Management (business journal with the greatest JCR impact factor in Latin America) and ad hoc reviewer of high-impact journals.