The effectiveness of the national/regional healthcare system is one of the keys to prevent the spread of COVID-19. In the face of this unknown pandemic, where the healthcare system should continue to be promoted and improved are crucial decision issues. In the past, most studies have used the subjective opinions of experts for analysis and decision-making processes when investigating complicated decision-making problems. However, such decision-making processes are easily influenced by experts’ preferences. Therefore, this research proposes a soft computing technology that integrates CRiteria Importance Through Intercriteria Correlation (CRITIC) with the modified VlseKriterijumska Optimizacija I Kompromisno Resenje in Serbian, meaning multicriteria optimization and compromise solution (modified VIKOR) technique to reduce the impact of expert preference. In order to cope with the fact that COVID-19 has spread globally and to discover problems quickly and effectively, this study uses the global health security (GHS) index as the evaluation framework and conducts overall discussions in 195 countries/regions around the world. It is verified that the technology of soft computing can be used for continuous promotion and improvement of the national/regional healthcare system. This technology facilitates decision makers to know the gap of performance between the current healthcare system and the aspiration level. Finally, based on these gaps, we provide management advice to help improve these systems.

Several methodologies for academically exploring causality have been addressed in recent years. The decision-making trial and evaluation laboratory (DEMATEL), one of the multiple criteria decision-making (MCDM) techniques, relies on expert judgements to construct an influential network relation map (INRM), revealing the mutual causes and effects of the criteria and dimensions for presentation of the results in a visual manner. The interactional impacts may be evaluated without considering the presumed hypotheses. The DEMATEL has been successfully utilized to assist in complex decision-making problems in various contexts. However, there is controversy about the reliance upon expert judgements, which could be subjective. Thus, this study seeks to overcome this dispute by developing a data-driven, concept-based novel hybrid model which the authors call SEM-DEMATEL. The model first constructs the direct effects between indicators based on structural equation modeling (SEM) and then utilizes DEMATEL to confirm the interdependence among the variables and identify their causes and effects. Finally, an empirical study exploring the key factors affecting mobile payment usage intention is further conducted to demonstrate the feasibility, validity, and reliability of the novel SEM-DEMATEL research approach. The results identify that the perceived value is the key influencing indicator of m-payment usage intention, and the objectivity and efficiency of the research results are compared.

When threatened with catastrophic political or economic fluctuations, a firm might be forced to consider relocating their supply chain to reduce the risk. Such a relocation necessitates a series of changes, so making the right decision is crucial for sustainable development of the company. In the past, various models have been developed to help managers to select the optimal location. However, most of these considered the factors independently but in the real world, these factors have a mutually influential relationship. This study purposes a hybrid multiple criteria decision making (MCDM) model to provide decision makers with a comprehensive framework to evaluate the best strategies to solve relocation problems, which also considers the interdependency between criteria. The model incorporates the DANP (Decision Making Trial and Evaluation Laboratory-based Analytic Network Process) model (subjective weight) and entropy method (objective weight) to determine the weights of the criteria. Then, the modified VIKOR (VIšekriterijumsko Kompromisno Rangiranje) method is applied to select the optimal alternative for relocation. The usefulness of the model is demonstrated by taking an electronics manufacturing company with a global supply chain as an example. The results indicate that the proposed hybrid model can assist companies in choosing the best locations for their supply chains for sustained development.

3D printing technology is suitable for application in advancing digitization in dentistry. However, the use of this technology in the dental field is not as widespread as expected. The study discusses the barriers to advancing 3D printing technology in dentistry. First, Fuzzy Delphi was used to conduct in-depth interviews with experts to explore what barriers prevent the advancement of 3D printing technology in dentistry. Second, the decision-making and trial assessment laboratory (DEMATEL) was used to identify the cause-and-effect relationship among barriers. Because DEMATEL relies on the expert decision-making system, experts often have different experiences and backgrounds, so judgment results are often uncertain and inconsistent. Therefore, this study proposes using a rough-Z-number to integrate opinions among experts, which can effectively overcome the problems of inconsistency and uncertainty. After analyzing the results, we found that “lack of standard infrastructure” is the most important barrier to the advancement of 3D printing in dentistry, and this study provides improvement strategies based on the results. The results put forward countermeasures for the barriers to the promotion of 3D printing technology in dentistry, which will make the development of dental digitization more effective.

The global economy has been hit by the unexpected COVID-19 outbreak, and foreign investment has been seen as one of the most important tools to boost the economy. However, in the highly uncertain post-epidemic era, determining how to attract foreign investment is the key to revitalizing the economy. What are the important factors for governments to attract investment, and how to improve them? This will be an important decision in the post-epidemic era. Therefore, this study develops a novel decision-making model to explore the key factors in attracting foreign investment. The model first uses fuzzy Delphi to explore the key factors of attracting foreign investment in the post-epidemic era, and then uses DEMATEL to construct the causal relationships among these factors. To overcome the uncertainty of various information sources and inconsistent messages from decision-makers, this study combined neutrosophic set theory to conduct quantitative analysis. The results of the study show that the model is suitable for analyzing the key factors of investment attraction in the post-epidemic period. Based on the results of the study, we also propose strategies that will help the relevant policy-making departments to understand the root causes of the problem and to formulate appropriate investment strategies in advance. In addition, the model is also used for comparative analysis, which reveals that this novel approach can integrate more incomplete information and present expert opinions in a more objective way.